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Reviewed 3 July 2014 via mobile

Super clean! The hotel is very pretty, the room was lovely, the restaurant is convenient with good food, and we had fun walking the old town before we hit the road. We could see the Sea World fireworks from the balcony, which was a hit with the kids! I enjoyed sitting on the balcony with my coffee in the early morning quiet. Nice place.

Stayed: June 2014
Thank Stewartsonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Very nice review! Thanks for bringing the family to visit. You picked the right place for kids!

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Reviewed 2 July 2014

The staff were very accommodating. The cleanliness of the room needs to be addressed. Problems with the plumbing. When my wife and I arrived home from our stay she had bug bites on her back, shoulder and face.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Thank you for your review and pointing out the responsiveness of the staff. Generally, our rooms are rated as super clean here in TripAdvisor but in case, we want to investigate your stay further. We take a lot of pride in being a hotel that can provide a comfortable and safe accommodation. We welcome the opportunity to be in contact with you and can be reached through the hotel. Ask for Dean Featherstone or myself and please reference your review. We would like another opportunity to show you the kind of experience our reputation is built upon.

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Reviewed 2 July 2014

Beautiful hotel in the heart of Old Town San Diego. Private courtyards to relax in away from street noise. Hotel staff, from front desk, to restaurant to housekeeping, are all friendly and helpful. Rooms spacious and well equipped, everything was clean and in working order. Hotel is close to wonderful restaurants and great shopping. Close to Old Town Trolley Tours; the trolley provides a two-hour tour of San Diego with multiple stops at Balboa Park/San Diego Zoo, waterfront, Little Italy, etc. Lots of other tours and sightseeing opportunities available that can be easily accessed without the need to rent a car! Very close to the airport.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Great description of our service, amenities and location. Thanks for taking the time to recommend the Best Western PLUS Hacienda Hotel Old Town!

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Reviewed 1 July 2014

By far my Worst ever hotel experience. Front desk ladies were so rude and disrespectful. Hotel is dark brown and dingy. Flood in my hotel room in 700 building, wet moldy carpet, front desk sent a mop. Maitenence men were very kind, and we saw them all day and night because of the issues in our 1st room and 2nd room. Never a peaceful moment in the room. Went to the pool and the pool towels were the size of a hand towel, what a joke. This hotel is cheap, gross and I would never ever recommend this hotel to anyone. If you complain, you will get a fast talk and then hung up on by front desk girls, they will never answer your questions clearly. They will roll their eyes at you, cover up their name tags with their hair, and talk down to you. Hotel Manager Dean was kind and caring. But I think the front desk girls need a lesson in MANNERS. Be sure to get a receipt because I read this hotel will over charge your credit card after they send you off.

  • Stayed: June 2014, travelled with family
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4  Thank GreatExpectations79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Your experience sounds very frustrating. Please accept our apologies for our inability to fulfill your expectations. Please know that your review content is valuable to our leadership team in determining how we can use this situation to improve our communications and procedures. If there is anything further you would like to discuss personally with us about your stay, please feel free to reach out to Dean at the Front Desk. Finally, I really do appreciate you mentioning that your experience with the maintenance team was positive despite the issues you experienced. Thank you.

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Reviewed 30 June 2014

This place is amazing pool fountains set up on the side of a moutain makes for a great adventure the restaraunt is awesome views views and more views at night the fireworks from sea world look as if they are being put on just for you amazing place nice little spot I will definatly bring my family back to this place great food shops and perfect freeway access best san diego best western yet

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 9 July 2014

Thanks a lot for the lovely review! Your descriptions of the fireworks are delightful. We hope to welcome your family here next time!

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