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All reviews tequila factory whaley house plaza level spanish style several buildings mexican food different buildings on site restaurant within walking distance restaurants and shops beautiful hotel free breakfast sitting area bit dated per night coffee maker balboa park
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Reviewed 4 July 2014

We had a great experience except for finding ants in our bed at 5am. And no, we did not have any food in the room. Staff moved us immediately to another room and the rest of our experience at the Hotel was wonderful. I would recommend this Hotel to anyone staying in the San Diego area. It is centrally located next to Old Town and convenient to Sea World, Mission Bay and downtown San Diego.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank BeaumontSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Thank you for the 5-star rating! I am thankful to hear our team responded immediately to the room issue.

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Reviewed 3 July 2014

Upon arrival, greeted by a warm and helpful front desk. Our experience with the staff at the hotel level and in-house restaurant was above what any could ask for, especially we would like to praise Landon and Daniel who went out of their way to make our stay one to remember. The on-site restaurant food was wonderful and Stacie our server was very personable and made the tequila tasting a very fun experience. Also the hotel was in the best location, loved the views!

Room Tip: Loved our room looking out over the pool
  • Stayed: June 2014, travelled with family
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1  Thank MICHAELPURDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

It’s very meaningful for the staff to be recognized by the leadership team. We will be sure to give a nod to Landon, Daniel and Stacie for excellent service. We look forward to welcoming you back.

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Reviewed 3 July 2014

We had a great stay. It was super clean! The restaurant served great Mexican food, and the breakfast buffet was nice. We enjoyed walking around the Old Town area in the morning and would definitely stay here again if our travels bring us to San Diego again!

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

We hope your future plans do call for a San Diego visit! I am so pleased to read you enjoyed not only the hotel, but also our new restaurant The Old Town Tequila Factory. We’re getting some really good feedback about the breakfast.

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Reviewed 3 July 2014 via mobile

Super clean! The hotel is very pretty, the room was lovely, the restaurant is convenient with good food, and we had fun walking the old town before we hit the road. We could see the Sea World fireworks from the balcony, which was a hit with the kids! I enjoyed sitting on the balcony with my coffee in the early morning quiet. Nice place.

Stayed: June 2014
Thank Stewartsonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Very nice review! Thanks for bringing the family to visit. You picked the right place for kids!

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Reviewed 2 July 2014

The staff were very accommodating. The cleanliness of the room needs to be addressed. Problems with the plumbing. When my wife and I arrived home from our stay she had bug bites on her back, shoulder and face.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 11 July 2014

Thank you for your review and pointing out the responsiveness of the staff. Generally, our rooms are rated as super clean here in TripAdvisor but in case, we want to investigate your stay further. We take a lot of pride in being a hotel that can provide a comfortable and safe accommodation. We welcome the opportunity to be in contact with you and can be reached through the hotel. Ask for Dean Featherstone or myself and please reference your review. We would like another opportunity to show you the kind of experience our reputation is built upon.

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