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“Old Town Hacienda Hotel, San Diego, CA”

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Best Western Plus Hacienda Hotel Old Town
Ranked #72 of 279 Hotels in San Diego
Certificate of Excellence
United States
1 review
“Old Town Hacienda Hotel, San Diego, CA”
Reviewed 6 July 2014

Beautiful setting in the hills of historic Old Town San Diego. Nice layout of rooms and near many tourist attractions. Having a full service restaurant and bar on the property is a definite plus. Lots of fun things to do nearby including Seaport Village, Gas Lamp Quarter, maritime museums, Cabrillo monument and National Cemetery, and Sea World.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
Thank you for giving the Best Western PLUS Hacienda Hotel Old Town this wonderful recommendation. We sincerely enjoy serving you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
Date | Rating
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English first
Beaumont, California
2 reviews
Reviewed 4 July 2014

We had a great experience except for finding ants in our bed at 5am. And no, we did not have any food in the room. Staff moved us immediately to another room and the rest of our experience at the Hotel was wonderful. I would recommend this Hotel to anyone staying in the San Diego area. It is centrally located next to Old Town and convenient to Sea World, Mission Bay and downtown San Diego.

  • Stayed July 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank BeaumontSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
Thank you for the 5-star rating! I am thankful to hear our team responded immediately to the room issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Desert Hot Springs, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

Upon arrival, greeted by a warm and helpful front desk. Our experience with the staff at the hotel level and in-house restaurant was above what any could ask for, especially we would like to praise Landon and Daniel who went out of their way to make our stay one to remember. The on-site restaurant food was wonderful and Stacie our server was very personable and made the tequila tasting a very fun experience. Also the hotel was in the best location, loved the views!

Room Tip: Loved our room looking out over the pool
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  • Stayed June 2014, travelled with family
    • Value
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Helpful?
1 Thank MICHAELPURDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
It’s very meaningful for the staff to be recognized by the leadership team. We will be sure to give a nod to Landon, Daniel and Stacie for excellent service. We look forward to welcoming you back.
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1 review
Reviewed 3 July 2014

We had a great stay. It was super clean! The restaurant served great Mexican food, and the breakfast buffet was nice. We enjoyed walking around the Old Town area in the morning and would definitely stay here again if our travels bring us to San Diego again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 933gregorys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
We hope your future plans do call for a San Diego visit! I am so pleased to read you enjoyed not only the hotel, but also our new restaurant The Old Town Tequila Factory. We’re getting some really good feedback about the breakfast.
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Eugene
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014 via mobile

Super clean! The hotel is very pretty, the room was lovely, the restaurant is convenient with good food, and we had fun walking the old town before we hit the road. We could see the Sea World fireworks from the balcony, which was a hit with the kids! I enjoyed sitting on the balcony with my coffee in the early morning quiet. Nice place.

Stayed June 2014
Helpful?
Thank Stewartsonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
Very nice review! Thanks for bringing the family to visit. You picked the right place for kids!
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Iselon, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

The staff were very accommodating. The cleanliness of the room needs to be addressed. Problems with the plumbing. When my wife and I arrived home from our stay she had bug bites on her back, shoulder and face.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
Thank you for your review and pointing out the responsiveness of the staff. Generally, our rooms are rated as super clean here in TripAdvisor but in case, we want to investigate your stay further. We take a lot of pride in being a hotel that can provide a comfortable and safe accommodation. We welcome the opportunity to be in contact with you and can be reached through the hotel. Ask for Dean Featherstone or myself and please reference your review. We would like another opportunity to show you the kind of experience our reputation is built upon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, United States
1 review
Reviewed 2 July 2014

Beautiful hotel in the heart of Old Town San Diego. Private courtyards to relax in away from street noise. Hotel staff, from front desk, to restaurant to housekeeping, are all friendly and helpful. Rooms spacious and well equipped, everything was clean and in working order. Hotel is close to wonderful restaurants and great shopping. Close to Old Town Trolley Tours; the trolley provides a two-hour tour of San Diego with multiple stops at Balboa Park/San Diego Zoo, waterfront, Little Italy, etc. Lots of other tours and sightseeing opportunities available that can be easily accessed without the need to rent a car! Very close to the airport.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 11 July 2014
Great description of our service, amenities and location. Thanks for taking the time to recommend the Best Western PLUS Hacienda Hotel Old Town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hacienda Hotel Old Town

Property: Best Western Plus Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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