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Best Western Plus Hacienda Hotel Old Town
Ranked #69 of 286 Hotels in San Diego
Reviewed 3 August 2014

We stayed here the first time at the end of June and had such a nice time, we came back at the end of July. There was a big price difference between the two trips, but still had a great time both times. The rooms were ready on both trips, staff was friendly and accomodating. The room, in the 700 building, was clean, cool and very comfortable. Yes, I got lost several times, but that was all part of the adventure. I had to laugh. The restaurant, the Taquilla Factory, is very good. The portions are large and very tasty. The bar is great - Thank you Cameron for providing a great evening. Cameron makes excellent margaritas and is totally on top of your needs.

What I love most about this place is the location. You park your car in the garage and from there on, you walk to everything....shops, restaurants, site seeing, bars, and even Cold Stone ice cream. We spent a lot of time just wandering around and enjoying the atmosphere. If you do venture outside of Old Town, there is so much within a short driving distance. This time we went to Silver Strand Beach and walked for hours collecting shells and enjoying the beach. We stayed for 3 nights both times and wished we could have stayed longer. The shuttle back to the airport was easy and very convenient. Thank you BWPlus Hacienda for some rest, relaxation and fun

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank HDtrainer8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

You are most welcome. Thank you for this delightful review of your two visits. I will be sure to let Cameron know he made your evening!

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1,227 - 1,233 of 2,093 reviews

Reviewed 3 August 2014

Despite the request of our travel agency to find us adjacent rooms that didn't work out. it's a pity that nobody can explain why that is / was impossible. Our booking was made well in advance. The Hacienda was a labyrinth so to find the rooms and the shortest way between them was a struggle (which we survived at last).

We were given vouchers for welcome drinks but when we tried to use these at 10:05 pm the staff told us that the bar closed by 10:00 pm.

We were not too enthousiastic about this hotel

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Caj O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

Please accept my apology for the confusion. I can understand your frustrations and am glad you brought these specific hiccups to my attention. Your satisfaction is important and suggestions for improvement assist us. As a result of your experience, we are reviewing our front desk procedures. In addition to the maps we give out at check-in, we also have placed maps in the elevators and put identifying signs throughout the property. If another occasion should call for a San Diego stay, please don’t hesitate to contact me personally. I would like to have our leadership team manage your reservation and check-in experience. Thank you.

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Reviewed 2 August 2014

Do not kid yourself; this is a motel. Apart from the location, which is right in old town, this is like a motel you would find beside an interstate. The rooms are dingy and outdated. The bathrooms date from the 70s. The A/C is a noisy window unit. The restaurant is Mexican food, even at brunch. If you are ok with the above, then you will probably consider it good value, but if you are looking for a picturesque, quaint vacation experience, you will be disappointed, as I was. The view is over the city and the airport. Do not expect the beach. If you arrive late at night, as we did, you will probably be put in the least desire able room fronting the street, as we were. To the management's credit, they agreed to move us to the "preferred building" (3 as opposed to 6), but the room was identical in every other respect. It is a motel room.

  • Stayed: August 2014
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1  Thank 4voyagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

Thank you for providing feedback on your recent stay with us. We appreciate your kind comments about our convenient location in Old Town. The satisfaction of our guests is our top priority so we deeply regret that you were disappointed with some aspects of your stay. I really appreciate you bringing to my attention the areas of your vacation experience that you feel warrants improvement. I have shared your comments with the relevant departments and we are evaluating what we can do to enhance the experiences of our future guests. Please don’t hesitate to directly contact either Dean Featherstone (Asst. Front Office Manager) or myself if there is anything further you would like to discuss. Thank you again for choosing to stay with us.

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Reviewed 31 July 2014

The Hacienda Hotel in San Diego is the best. Beautiful hotel, and beautiful rooms. Located in old town San Diego, it has so much to do with in walking distance. Also has the best price for the area. I could not believe such a nice hotel was the least expensive. The manager and the staff are extremly frienly and helpful. Why would I stay any where else in San Diego? The Hacienda is the bes!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
2  Thank 185cathyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

Just thank you. We sincerely appreciate the acknowledgement of our team and the beauty of the property. We hope to provide many more five star experiences for you in the years to come!

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Reviewed 31 July 2014

This is a great Hotel to stay at. Very centrally located to walk to restaurants/Bars or do some shopping. also very close to walk to catch any type of public transportation service if needed. Staff is very friend and knowledgeable. Bay rooms have a beautiful view. Have stayed here the last three years and would stay here again!!!!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
2  Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

Thank you for taking the time to write a great review and adding a photo to our collection. We’re delighted to hear your experience with reservations, parking and breakfast were satisfying enough to recommend to travelers planning a visit. We hope you will come back soon!

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Reviewed 30 July 2014

This is not a modern hotel, but you don't stay in this area for a modern hotel. The hotel sprawls across the hillside just above Old Town, and is full of character.
We stayed here for San Diego Comic-Con, as hotel availability across the city is limited, we looked for walkability to the MTS Green line.
The room was of reasonable size, though the layout was a little peculiar and left a fair amount of dead space. Small'ish bathroom, but good water pressure for the shower.
Some noise from outside the room, during the night, but this was mainly fellow SDCC visitors who rise very early during the four days of the convention.
We made use of the courtesy van to take us back to the airport, and were happy with the overall service from hotel staff.

Room Tip: If you want wi-fi in your room, then you need to select one very close to the wi-fi hotspot areas. O...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Dizzy_Bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

Thank you for taking the time to write a great review and adding a photo to our collection. We’re delighted to hear your experience with reservations, parking and breakfast were satisfying enough to recommend to travelers planning a visit. We hope you will come back soon!

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Reviewed 30 July 2014

Old Town is full of culture, shopping and great restaurants, nice to have it all right outside your door. The rooms aren't exactly modern, and there are garbage trucks in the morning, but the location and comfortable beds make up for it, the room was nice and quiet in the evenings. Staff is also very friendly. If you have a balcony you can even watch fireworks every evening at 9 pm--we think from Sea World!

Room Tip: Ask for top floor with a view.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank WA-Cougarrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 20 August 2014

Thank you for your generous compliments and feedback about the front desk. We are here to serve you and comments are always welcome. Don’t hesitate to ever reach out to me if I can be of assistance.

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Additional Information about Best Western Plus Hacienda Hotel Old Town

Address: 4041 Harney St, San Diego, CA 92110-2866
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range: £82 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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