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“Family Wedding”

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Best Western Seven Seas
Ranked #125 of 286 Hotels in San Diego
GreenLeadersBronze level
Reviewed 27 August 2014

#Old #Highlydisspointed
I would have loved to have been wrong, and found the ”3 star” rating of this “motel” to be true, but after our four night stay I must confirm that the Best Western Seven Seas is a “2 star motel” at best! I really have no idea how it continues to be rated a “3 star hotel”.
It is an older motel, with tiny rooms, old bathrooms, old heating and air, no elevators, only rickety steps with low railings that really scared me.
While the staff was nice and tried their best to work with what they have, we still paid for a “3 star hotel" and ended up with a “2 star motel" (would like to thank Steve the front desk manager for moving us into a lager/clean room upon hearing that we had been waiting all morning for someone to come up and unplug our bathroom drain so we could take showers for a wedding we were attending).
I really did not think things could have been worse since my disappointment was so high, but they did. Upon our checkout, our entire family of five (including our 2 year old) came down with the stomach flu that sent us all to the doctor for antibiotics. Hate to blame it on the Best Western Seven Seas, but you do the math.
Bottom line is this is a "2 star" motel and while the staff is nice, it can never be anything more so if you are looking for an overpriced motel this is for you.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Hammie1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw7seasMGR, General Manager at Best Western Seven Seas, responded to this reviewResponded 4 September 2014

Dear Hammie1206,
Thank you for taking the time to review our property and for being our guest. We take guest satisfaction very seriously and we are truly to sorry to read that you had an unpleasant stay. Based on AAA and ADA guidelines, we are within compliance and are not required to have elevators for a two story property. The Best Western Seven Seas also has 307 guest rooms with more than 50% of them on the ground floor. Unfortunately, we failed to meet your expectations on your most recent stay and for that we apologize. Thank you again for your review and we appreciate your feedback.

Sincerely,
Best Western Seven Seas Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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832 - 838 of 1,662 reviews

Reviewed 27 August 2014

Pros. Good location
Decent prices during the week 79-100.
Friendly staff.
Restaurant on site (diner food, ok)
Clean.
Housekeeping daily: new towels, refilled coffee, beds made, vacuuming etc.
air conditioning
Frig.
Hot tub
Cons.
Small rooms
I requested a queen single bed and got a double. Two full size beds. If this is a clue to how a double queen size room is, this room would work great for two friends, a family of four if you have small children. Four adult will very be cramped.
No microwave
No smoking rooms. But you can go outside .
Busy location
Noisy for lite sleep.

Stayed: August 2014, travelled with friends
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

When we travel to San Diego, we usually stay in one of the Best Western hotels and find the Seven Seas is the best value and at a very good facility to stay. Nestled in the valley, the location is great and love the facilities. Pool, restaurant, exercise room, and rooms are all very nice. Though breakfast is not included with the rate.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

The rooms are very small and outdated. Old and moldy bathrooms. Everything in the room felt dirty. Towels with thick black hairs on them every time they gave us knew ones. A mattress sat outside of a room 2 doors down from for a full day until we called and complained how "tacky" that was.
The only good thing was the pool and the staff.
I don't recommend this place for families as they have a lot of people hanging around late at night. I had to call the desk 3 times one night because our neighbors were up all night playing music, drinking and smoking right outside our room which the smoke came directly into our room via air conditioning unit.. Obviously nothing was done the 3 times I called.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank ksreich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw7seasMGR, General Manager at Best Western Seven Seas, responded to this reviewResponded 4 September 2014

Dear ksreich,
Thank you for your review and we appreciate your feedback. Thank you for bringing your concerns to our attention and we apologize for the issues you encountered during your stay. We will be sure to address the lack of room cleanliness with our Housekeeping Department to prevent any such reoccurence for future guests. Please rest assured, we do have security onsite who patrols the property after hours and all of our rooms are non-smoking. Had we been aware of these concerns, we would have notified security to address the issue at hand. Thank you for being our guest and we hope to have the opportunity to have you as our guest on your next visit to San Diego.

Sincerely,
Best Western Seven Seas Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Hotel was not very clean or kept up. Rooms were small and not quiet. Staff was friendly enough. No restaurants close by even though it's a busy area! Save your time and money and go to a Comfort or Quality Inn.

Stayed: August 2014, travelled with family
Thank Bill42328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw7seasMGR, General Manager at Best Western Seven Seas, responded to this reviewResponded 26 August 2014

Dear Bill,
Thank you for taking the time to review our property and for choosing the Best Western Seven Seas for your San Diego accommodations. We are glad that you found our staff to be friendly during your stay. We do have an onsite restaurant, the Seven Seas Café, which is open from 6am-10pm for the convenience of our guests. We also provide coupons to dine there at check-in. We hope you give us another chance to provide you with an exceptional stay and so you can take advantage of our Seven Seas Cafe on your return visit to San Diego.

Sincerely,
Best Western Seven Seas Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Staff are friendly, helpful and courteous. Rooms and facility are clean and comfy. Restaurant is excellent, service and quality of food is great. Kids friendly. Need to update there laundry facilities.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw7seasMGR, General Manager at Best Western Seven Seas, responded to this reviewResponded 22 August 2014

Dear Mary R.,
Thank you so much for taking the time to review our property. We truly appreciate your nice comments regarding our friendly, helpful, and courteous staff. We are glad that you appreciated the excellent service and quality of food offered in our onsite, kid-friendly restaurant, the Seven Seas Café. We are so pleased to read that you enjoyed your stay and we welcome the opportunity to be of service to you on your next trip to San Diego.

Sincerely,
Best Western Seven Seas Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We had a wonderful stay at this hotel. Great value and great location. We arrived by train and they offered shuttle service to and from Amtrak. They even took us to the tourist spots around San Diego. The front desk, the shuttle drivers, the restaurant and bar staff made us feel so welcomed. We plan to stay here again when we come to San Diego. I highly recommend this place to all travelers. Thank you Best Western Seven Seas!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw7seasMGR, General Manager at Best Western Seven Seas, responded to this reviewResponded 19 August 2014

Dear Suzanne D.,
Thank you so much for your kind remarks and 5-star review! We are so glad that you appreciated the great value we offer as well as our convenient location. We are pleased to read that you were able to take advantage of our complimentary shuttle service to and from the Amtrak station and to visit the nearby attractions. Guest satisfaction is very important to us and we will be sure to share your nice remarks with the Front Desk, our friendly Shuttle Drivers, and our Restaurant and Bar Staff. We welcome the opportunity to be of service on your next trip to San Diego!

Sincerely,
Best Western Seven Seas Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Seven Seas

Address: 411 Hotel Cir S, San Diego, CA 92108-3402
Phone Number:
Region: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#20 Best Value Hotel in San Diego
#42 Green Hotel in San Diego
Price Range: £52 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Seven Seas 3*
Number of rooms: 307
Official Description (provided by the hotel):
Best Western Seven Seas is the largest Best Western on the West Coast with over 300 guest rooms nestled near the hillside in Mission Valley with tropical landscaped gardens in beautiful San Diego, California. With a wide range of facilities, and a convenient location near major San Diego attractions, corporations and Military, Best Western Seven Seas is the perfect San Diego hotel for business and leisure travelers. ... more   less 
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Also Known As:
Best Western Seven Seas Hotel San Diego
Best Western 7 Seas
Seven Seas Best Western
Best Western San Diego
San Diego Best Western

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