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Best Western Plus Island Palms Hotel & Marina
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Reviews (3,935)
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Reviewed 6 July 2014

We stayed at the Best Western Plus given the great reviews in Trip Advisor. Overall, it was a decent place to stay - but we were very disappointed by the check-in staff. We had placed our reservation on Hotels.com and specifically did the upgrade to a Deluxe Water View Room. When we checked in - we were given a room with a view of the parking lot. Going back to the front desk, we said we had purchased the upgrade to the Deluxe Water View room and didn't have it. The guy at the front desk tried to convince us the room was a "water view" as you could catch a small glimpse of water on the opposite side of the parking lot across the highway and across another parking lot and restroom to the bay. All I could say was "REALLY?" I have included two pictures - one with a view of the parking lot and another a view from the other side of the building of the marina - which is very pleasant. I don't think anyone would pay for a deluxe Ocean view to see the shot from the parking lot. The clerk at the desk said that they had basically given our room away and he didn't have anymore - but passed the buck to the next staff to fix. We had an early meeting the next morning so we couldn't follow up until the next day and when we talked to the staff about it - they were reluctant to move us. Again they tried to sell the parking lot as the deluxe ocean view. Again all I could say was "REALLY? REALLY?" Finally they moved us across the hall and you can see the difference. The room itself was fairly nice, although the room with the better view had a smell like someone had been smoking in it so we had to take the good with the bad. Overall I would not return to this hotel as I don't think the price nor the reviews are in line with the lack of quality.

Room Tip: Be careful they don't try and sell you an upgraded Deluxe Water View Room and then tell you the parking lot is part of that view. The view on the marina side of the building is much better.
  • Stayed: May 2014, travelled with family
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4  Thank Texasfamily98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Guest Services at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 8 July 2014

Thank you for your review and I sincerely apologize for the poor experience.

Our water view rooms feature either views of San Diego Bay or views of The Shelter Island Marina. While our marina side rooms are closer to the waterfront, both room types feature views of the water. We do receive a fairly equal number of requests for both view types and we do our best to fill these requests whenever possible.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Great location; quite with marina view room. We travelled with 2 teenagers so the 2-queen beds room is bit small but nicely decorated. I would recommend to get 2nd floor or higher for more privacy as do get some foot traffic on the marina side.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank KuoTing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

We love the location-convenient to everything in San Diego. Love to walk Shelter Island-along the bay and the marina. Rooms are very nice. Have stayed in both a suite and a regular room. Restaurant is also great-have eaten lunch and dinner there. Food/service excellent. Would highly recommend. Also can check and see if there is a concert at Humphrey's. If so, can take a chair and sit on the grass and enjoy the concert for free.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
3  Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

We stayed at this hotel for 4 nights and had a wonderful time. My husband & I were extremely impressed by the kindness of the staff & how they all seemed to enjoy working at the hotel. We had a beautiful view of the marina. Cleanest bathtub we've ever seen. Although we did not have children with us on this trip, it is a wonderful place for families visiting. Loved our stay & would definately do it again! Gem on Shelter Island!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
3  Thank wetravelusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

This is a repeat visit for our family and will return again next time. The check in staff, especially Kyle, are very helpful and friendly. With a family of 5, we booked a suite with 2 queen beds, a sofa bed and a kitchen. With a full sized refridgerator, microwave and stove we were able to save money by making breakfast and having snacks readily available. Plus when we did go out to eat we could take home doggy bags. Our room was upstairs and looked out onto the marina. So every morning we would sit out side, enjoy the water and watch a mama seagull look after her baby chick she kept on our roof. The other perk to this hotel is the free bikes they offer. Our kids rode around the island several times. They also played tennis every morning, although we brought our own raquets and balls the hotlels has them if needed.The hotel has 2 pools, the one closest to the front office was more of a family pool and the other one offered a quieter atmosphere and fire place for the evening. Love this place.

  • Stayed: June 2014, travelled with family
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3  Thank SingingMamaTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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