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“Best Hotel on Shelter Island”

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Best Western Plus Island Palms Hotel & Marina
Ranked #20 of 278 Hotels in San Diego
Certificate of Excellence
Reviewed 12 July 2014

This sprawling multi-building hotel is located far out toward the end of Shelter Island, across the harbor entrance from the North Island Naval Air Station. Some buildings have elevators, others do not. Most parking spaces are near the buildings, but there is a parking garage at the end of the property. Try to get a room on the marina side, overlooking Point Loma. The views on that side of the hotel are spectacular, whereas the other side is parking lot view. As others have said, the rooms are large for the price, and the beds are comfortable. You can stroll along a well landscaped walkway from your building to the main building with the check-in desk and the restaurant. Some of the food in the restaurant is quite good; you just have to know what to order. The salmon is excellent, as is the quesadilla. The American breakfast is quite reasonably priced for the amount of food served.

This is an excellent hotel, but to say it is close to Pacific Beach is like saying Brooklyn is near the Statue of Liberty.

Room Tip: Marina side is better. Second floor marina side rooms generally have the best views.
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  • Stayed: May 2014, travelled with friends
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4  Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,819 - 1,825 of 3,718 reviews

Reviewed 10 July 2014

We always stay at the BW Island Palms Hotel when in the San Diego area. After visiting many different areas, we have found that the tranquility and style and location of the BW Island Palms Hotel is the best. It is quiet, picturesque, convenient (just a short drive to downtown, Coronado, ferries, Pacific Beach). You can walk the bay waterfront or along the marina, two pools are available for the family, the staff are the best, this place just has it all!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
4  Thank Crystal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Great place to stay, extra large rooms in the newer section of the hotel. My boys loved the pool, and the staff at the hotel are friendly. I can't wait to go back again next year, where we can just walk out of out room and see the fireworks.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
3  Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Stay in a Marina View room, enjoy a sunset and the early morning calm! Shelter Island is scenic and comfortable. Enjoy fishing acroos the street from the hotel ans concerts down the road when scheduled. Located near three yacht clubs, numerous restaurants, this is a boaters paradise.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
2  Thank JRTQM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

My stay was made even more enjoyable with the help of Cesar Ramirez @ the front desk. He was able to help me with several requests and remembered my name when greeting me. he always had a smile on his face and a willingness to help!

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Best Western
4  Thank C3918WRpatricias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Last stay I had given this hotel a 4 star, there were several key factors on why I had to lower it. Rather than re-review the whole thing I will just highlight why I lowered the score.

First when I arrived my room was having a lot of key problems, the battery unit in my door was running low, and I called the front desk to let them know, and nobody ever came out and checked it. Fast forward two days and the lock dies. So here I am with a three year who desperately needs to go the bathroom and I am locked out. After a call to maintenance they say it will be at least 20 minutes till they can get it charged enough to open the door. Well, if you had just come Wednesday when I called this wouldn't have been a problem. so huge markdown for that.

Second the room I had, I was given one right next to the main door of the building and right above the swimming pool. I have never stayed in a more noisy room in any hotel I have ever stayed in. Impossible for my Wee one to nap with the constant slamming of the door and screaming of the pool. Don't get a room near the main entrances. mine was 522. bad bad bad.

Lastly, they started charging for parking. Albeit not a lot, $10. However over 4th of July weekend they had more cars than spaces. So you are paying for parking, and either parking on the street or illegally in the park, or you were walking the whole length of the hotel to park. Normally this wouldn't bother me, except when you charge me for the space. I should have one.

So ya I knocked it down. After this years experience I think it will be my last stay here as they have a lot to work on and my guess is it won't be getting better. So with that said do I recommend this hotel. nope not anymore.

  • Stayed: July 2014, travelled with family
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5  Thank Clyde_Betts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Guest Services at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 8 July 2014

Thank you for your review and I sincerely apologize for the poor experience.

Our staff should have been more proactive to ensure that your lock issue was attended to in a thorough and timely manner. I have spoken with our front desk and maintenance teams in order to stress the severity of this issue and have reviewed proper follow-up techniques.

As a result of the busy 4th of July weekend, our hallways and pools experienced an abnormally high volume of family traffic and I understand that this may have caused an unacceptable level of noise in your room.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

This "mini resort" is in the middle of Shelter Island & has a very relaxing Hawaiian/tropical atmosphere. It is a wonderful seeing both San Diego Bay on one side & the beautiful marina on the other. We stayed for almost a week in a King room on the 2nd (top) level in the Del Mar bldg facing the bay--a gorgeous panoramic view of the bay & the SD skyline. There were lots of open areas to easily see the marina as well. A beautiful narrow grassy park with paved sidewalk to walk along the bay is directly across the street from the hotel & a sandy beach area is just steps away in front of the neighboring hotel. All of the employees from Diana at the Front Desk to the restaurant staff, housekeeping & maintenance were so friendly & seemed to be genuinely happy to make sure guests were having a quality stay. Their Blue Wave restaurant/bar/patio is very clean with lovely decor. We had 3 breakfasts & 2 dinners here (right on the marina), and all the food was delicious, fresh with lovely presentation. A nice variety of seafood, meats, chicken & vegetarian on the menu. The citrus salmon with quinoa, sea bass, wild boar bolognese were especially delicious. Our grandkids (their family stayed in a separate room) loved the 2 nice pools, watching all the Navy ships, other boats & a playground in the park across the street. Our room, contemporary-tropical decor was immaculate (except for the carpet--which was dark multi-color--it "looked" clean, but wasn't). There was no dirt in any corners & everything from the linens to bathroom was sparkling and fresh. The white shutters & colorful tiled vanity & bar area added to the tropical atmosphere. The bed was very comfortable, & there was excellent lighting throughout the bedroom & bathroom. Large closet & safe inside the closet. Small microwave & mini fridge. Nice TV. The tub/shower had a "rain" style shower head & the water temp & pressure was excellent. Hotel is close to all the favorite attractions in/near downtown San Diego, and don't forget the quick drive up to Point Loma. Lots of restaurants, coffee shops, bars, drug store & Ralph's market just blocks away, off the entrance to Shelter Island. With the excellent location, exceptionally friendly staff, beautiful facilities and spectacular views...we think this is the perfect place for a getaway to the San Diego area!

Room Tip: Lower level rooms seem to have best view on the marina side. Good views on upper levels on either s...
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  • Stayed: July 2014, travelled with family
    • Value
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    • Sleep Quality
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5  Thank DesertRanchers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Island Palms Hotel & Marina

Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105 (Formerly BEST WESTERN PLUS Island Palms Hotel & Marina)
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#39 Business Hotel in San Diego
Price Range: £91 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Island Palms Hotel & Marina 3*
Number of rooms: 227
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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