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“Great hotel, great service from great staff.”

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Best Western Plus Island Palms Hotel & Marina
Ranked #19 of 278 Hotels in San Diego
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel, great service from great staff.”
Reviewed 3 September 2014

The service at this hotel was fantastic. We stayed here for 7 nights at the end of a month long trip in the USA & had 6 huge suitcases with us. The staff gave us great directions to our room and then sent someone over to help us with our luggage. The poor guy had to carry these 6 heavy bags up 2 flights of stairs and did it all with a smile on his face. The room was tidy and comfortable and we had a great view if the marina. The front desk helped me print out tickets to theme parks, again with a smile on their face. The location is fantastic, away from the hustle and bustle of downtown San Diego, but still close enough to everything we wanted to see. Free parking was a bonus.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Kimothy555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Director of Guest Services at Best Western Plus Island Palms Hotel & Marina, responded to this review, 4 September 2014
Thank you for your wonderful 5 star review! We truly appreciate that you had such a great stay with us. We recently started charging a $10.00 nightly fee for parking. I am glad you were able to book your reservation prior to us instituting this charge. We look forward to seeing you on your next trip to San Diego!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (792)
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English first
Fullerton, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2014

There are few hotels on the island. Island Palms definitely in my opinion has the best location. This is a hotel for family, romantic get away and business travelers. Staff is friendly. Grounds are nice. Onsite restaurant, Blue Wave, is affordable and food is great, especially breakfast items and not to mention it is with an amazing view of the marina. There is a playground by the pier for little children. Both pools are kept clean and one by the marina has a fireplace. It does set a romantic mood for love birds. The vibe here is relax and the quietness does help business traveler to wine down. It is also conveniently located to all major attractions. Great place to stay!!! It has been my place to stay when I am down there since I discovered this hotel.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Rina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Oregon
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 September 2014

This was our first time staying at this hotel. It took a little time getting used to the parking rules, location of vending machines and ice, as few of the staff spoke English well enough to answer questions, and the information available didn't show their location. The front desk staff had difficulty with the parking rules which we didn't know existed until we saw signs posted, as they are not covered on registration and are not consistently enforced, I found. The room was comfortable, with a great view of the marina, and the hotel grounds were immaculate and very attractive. We enjoyed the restaurant very much. The food was very good and reasonable. The wait staff were friendly and efficient. There was both inside and outside seating, with nice views of the marina from both areas. There is much to do within walking distance. Next time we'll be more knowledgeable about the finer points of staying here which will make the stay even more enjoyable.

Room Tip: One side overlooks the Naval Air Station island and surrounding bay. The other overlooks the marina...
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Juel Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Wyoming, United States
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 September 2014

This is more of a hotel for a couple not a family. The experience is completely romantic and a place I plan to stay at in the future with my wife. Watching the sail boats come in and out was amazing topped off by perfect San Diego weather made it all that it claims to be.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dusty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yuba city, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2014

great staff awesome view of marina very very quiet! the beds are super comfortable and we really enjoy the eating area overlooking the marina as well.ceasar and danny at the counter made you fell welcomed. i did not try the fitness center but it looked very nice. we stay here now everytime we come to san diego, no other hotel compares to this one for the price and comfort.

  • Stayed September 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2014

Best Western Plus Island Palms was the perfect location for us as we stayed for our destination wedding. The mini suite was perfect with a kitchenette, living room and separate bedroom. Everything we need was there too prep and have guest come and assist. The lounge's happy hour too care of our small guest party, over looking the marina and pool. The backdrop was perfect for the weekends events. Note, the wedding was not at hotel. Hotel is steps away from fishing, concert venue and great views. Staff were very helpful.

  • Stayed September 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 146tracic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Terrace, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2014

Excellent place to stay, It is always very clean. Ideal place location to get away to,.Breathtaking views! We have been staying at this location for 20 years and it has always been wonderfully relaxing experience.

  • Stayed September 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank travelingduo1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Island Palms Hotel & Marina

Property: Best Western Plus Island Palms Hotel & Marina
Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105 (Formerly BEST WESTERN PLUS Island Palms Hotel & Marina)
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in San Diego
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#39 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Island Palms Hotel & Marina 3*
Number of rooms: 227
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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