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Reviewed 16 January 2019

The staff was incredible. We had a situation that was a non-traditional check-in and they made us feel welcome, brushing aside our apologizes for any inconvenience, they were more than happy to accommodate us. After our flight got cancelled, they welcomed us back with open arms and gave us our old room. They had already cleaned it! I have never had such a great experience with a hotel. And after all the stress we really needed a comforting home away from home.We were coming from a conference which we stayed at the hotel hosting it. I will not name names but it was easy 300+ a night (we had an upgraded marina view King room) and I thought this Best Western Plus had nicer rooms.As for the room: The decor was very charming, with little personal touches that made it feel more like a home rather than a generic hotel room. Very clean, and every room seemed to have its own little balcony. We were on the first floor so we had a door that led to a sitting area which had bushes for privacy. Spacious king room with a microwave and fridge. Water on both sides of the hotel for great views. We will defiantly be staying here again if we are in the San Diego area.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Passport29777430132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 5 weeks ago

We're delighted to have been your best hotel experience yet and we so appreciate your kind words about our incredible staff! We're very happy that we were able accommodate you so well and that you really enjoyed your room, seating area and the water views all around. It's so nice to see your entire visit was welcoming, comforting and stress-free with personal touches that really made it special. We certainly hope you'll have the opportunity to make a return visit in the future.

Sincerely,

Spencer Priest
Front Desk Supervisor
(619) 222-0561

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2019

We were so pleasantly surprised to have been upgraded to a suite with a lovely kitchen and other added luxuries. The staff were helpful and friendly. The room was beautiful, the kitchenette brilliant and so nice to have the option of cooking our own meals. Lovely pool complex too. The restaurant here is excellent too. Overall a fabulous stay.

Room tip: Park across the road for free parking to avoid hotel charges
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Lizwold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 5 weeks ago

Nothing makes us happier than knowing our guests enjoyed a fabulous stay with us! Our staff works hard to make every experience a great one and it's wonderful to know you found them to be so helpful and friendly. We're glad you were able to take advantage of the kitchen in your suite and got to enjoy our lovely pools and restaurant as well. Thank you so much for being our guest and sharing your great experience. We hope to welcome you back again on a future trip!

Best wishes,

Spencer Priest
Front Desk Supervisor
(619) 222-0561

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2019

From the initial scheduling to the express checkout process, my stay at the Best Western (BW) room #587 was the best start and end of my training in San Diego which lasted 10 days as well as, a great New Year's present. In the future, I will return to stay only at this BW hotel in San Diego whether for leisure or business because of its BW staff, all of whom, were consistently helpful and professional. Dan Moore, especially, was recognized by me as an outstanding asset. I am thankful.

Room tip: The front desk values learning your needs to make your room/stay more comfortable.
Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Subrina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 5 weeks ago

We're delighted to have been the highlight of your business trip to San Diego, Subrina! It's so encouraging to see that, from start to finish, all our staff stood out as consistently helpful, professional and outstanding - particularly Dan at our front desk. We're truly honored to be your only choice when visiting San Diego and we can't wait to welcome you back the next time your travels bring you this way. Thank you so much for being our guest and sharing such kind words about your experience!

Sincerely,

Spencer Priest
Front Desk Supervisor
(619) 222-0561

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2019 via mobile

Dan was an excellent help during our 10-day stay. My daughter needed handicap services and Dan made sure that she was always taken care of. Any requests we had Dan fulfilled them in a timely and professional manner. Because his service was outstanding on the day we arrived, we turned to Dan for any and everything that we needed. We are very happy with Dan’s customer service and will be staying with the hotel again because of his great services.

Date of stay: January 2019
Trip type: Travelled on business
1  Thank ahighsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 5 weeks ago

We couldn't be happier to know that Dan was the shining star during your 10-day stay with us! It's really wonderful to see how well he took care of you, your daughter and any requests you had during your extended stay. We've passed along your kind words to him and know he and the rest of our staff will very much look forward to welcoming you back again in the future.

Best wishes,

Spencer Priest
Front Desk Supervisor
(619) 222-0561

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2019

The staff were extremely pleasant and helpful during our stay. The grounds at this hotel as well as the location were also perfect. Our stay was approximately one week long, and with our party of 7, we chose a queen suite and two additional rooms. The rooms were fine, with very comfortable beds. The kitchen suite was also very nice with oversized areas in the bedroom, bathroom and the living room area. A few additional items in the kitchen would have been appreciated like a kettle, coffee filters and perhaps some updated kitchen cutlery. We had a few issues with respect to our door/entry lock and minor power outage but the staff quickly responded to fix things. Overall, we had a lovely stay.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sedona54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spencer P, Manager at Best Western Plus Island Palms Hotel & Marina, responded to this reviewResponded 5 weeks ago

Thank you for choosing our hotel for your family holiday! We're really pleased you found your suite and the other rooms to be very comfortable and it's great to see the grounds and location were perfect for you as well. Thanks so much for your compliments to our staff and we're thrilled everyone was so friendly and helpful while you were here! I'm sorry for the couple of issues you mentioned but am glad to see our staff took care of things quickly. We hope you and your family will have another opportunity in the future to enjoy an Island Palms getaway again!

Best wishes,

Spencer Priest
Front Desk Supervisor
(619) 222-0561

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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