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Holiday Inn Express San Diego Airport - Old Town
Ranked #43 of 279 Hotels in San Diego
Spring, Texas
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice Visit!”
Reviewed 20 August 2014

It was a nice hotel and the staff was very nice. I had one incident and the staff took care of it. Great location, close to airport, ports, ships, and Old Town. I would stay here again if I am ever in the area.

Room Tip: It had a nice view of the harbor, especally at night, although it's right next to the freeway.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 25 August 2014
Dear Guest,

Thank you for your kind words about our Holiday Inn Express Old Town! We're delighted to hear that you enjoyed your stay and especially pleased to learn that you found our team to be helpful. We agree with you about our superb location, and look forward to welcoming you back to the in the near future to Holiday Inn Express Old Town.

Sincerely,.
Manager, Holiday Inn Express Old Town
Suzy B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
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English first
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

Typically we travel throughout the country for 3-4months and stay at H.I. hotels across the U.S. from the west coast to the east coast. We were truely impressed, on a daily basis, at the excellent customer service both Elia and Jose gave to people both on the phone and in person. Great front desk help!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Judith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 20 August 2014
Dear Guest,

Thank you for the review! We are pleased to hear that you enjoyed your time with us and that our staff could provide you with a comfortable stay at Holiday Inn Express Old Town. Taking care of our guests and making sure they leave our hotel with long lasting great memories is what we strive to do and knowing that we could do that for you means a lot. We hope you can come back and visit us sometime soon at Holiday Inn Express Old Town, and that you think of our property should you ever need accommodations. We appreciate your kind words! It is great to hear that you found our staff to be so friendly and helpful, will definitely share your comments with our staff.

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 August 2014

What struck me most about this place was how every staff member was very nice and responsive. It makes this property special. Everything in this hotel is fine, and considering that this is in the down town San Diego this place is good value for money.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank indian1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 18 August 2014
Dear Guest,

We are so happy you let us know how much you enjoyed your stay with us at Holiday Inn Express Old Town! Our staff takes great pride in providing excellent service, and I will share with them your great comments. We are glad you liked our convenient location. Our hotel is very proud of its level of service, cleanliness and quality of its products. Thank you for choosing to stay with us and we look forward to seeing you again on your next visit to San Diego.

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.
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Harrisville
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

My children and I got there at 7:30 in the morning, having only 2 hours of sleep. I knew it was a long shot, but I asked if we could check in early. They gave us a very good breakfast and had us in a room by the pool by 8:15. Extremely grateful to them! The room was nice and clean. Will stay there again for sure- but next time, it will be on better circumstances.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jeannbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 12 August 2014
Thank you for taking the time to write a review. We try very hard to take care of each and every guest at Holiday Inn Express Old Town. I am pleased to hear that you enjoyed your stay here. Thank you for your review. I am very proud of my staff; they do their best to help each and every guest. Please come back and stay with us again when in San Diego.


Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Excellent staff all very helpful, George was great. They had a courtesy bus to drive you to restaurants which was great and provided us with discounts to use at restaurants. Old town was close walk lots to look at. Little shop in hotel was very convenient if you needed something.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teresa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 12 August 2014
Thank you for your kind words. We are trying very hard to make all our guests feel at home in a clean and friendly environment at Holiday Inn Express Old Town. Glad you found my staff to be very nice and friendly. Many of our guests love our location just as you did. Thank you for staying with us at Holiday Inn Express Old Town.

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rainier, Oregon
Level Contributor
149 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 9 August 2014

About the best thing I can tell you is they have a full breakfast, such as it is. Omelettes are filled with a cheese substitute and the bacon is REALLY salty. The location is great if you are looking to go to Marine Recruiting Depot. The building is old and it shows. My room had the 70's style air conditioner/ heating unit that sits beneath a window. It didn't work well despite my telling them several times. It would start this horrible screeching noise in the middle of the night beds are hard and cleaning leaves a lot to be desired. I was lucky that I got the side away from the freeway so it was quieter, rest of my group not so much. Bottom line if staying at a Holiday Inn Express makes me smarter I am, smart enough that especially at the price my company paid we won't stay there again!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank ORFranP86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 12 August 2014
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer. Thank you.

Sincerely,
Manager, HIE
Suzy B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garvin, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

This was a great location, great employees, complimentary shuttle was excellent. Only problem was the traffic noise next to the freeway for sleeping. When moved to a different room, was excellent all around. The breakfast personnel, especially George, was outstanding for the quality of food, the variety, and friendliness with the visitors. The entire motel inside and out was appealing and spotless.

Room Tip: Any room away from the freeway side of the motel.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 12 August 2014
Thank you so much for taking the time to write your review. I'm so glad to hear that we made your stay a memorable one at Holiday Inn Express Old Town. We strive daily to hear our loyal guests say the things you said. We hope that you come back soon! We would love to have you back at home!!!!!

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Diego Airport - Old Town

Property: Holiday Inn Express San Diego Airport - Old Town
Address: 1955 San Diego Ave, San Diego, CA 92110-2105 (Formerly Comfort Inn)
Phone Number:
Region: United States > California > San Diego
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Best Value Hotel in San Diego
#73 Romantic Hotel in San Diego
#93 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express San Diego Airport - Old Town 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Holiday Inn Express San Diego Airport - Old Town Hotel San Diego
Comfort Inn San Diego
San Diego Comfort Inn
Comfort Inn Old Town

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