I have historically stayed Marriott hotels and always had a great experience. Unfortunately, this is the only hotel where I have questioned my loyalty to Marriott. I have stayed here on two occasions this year for work. The first time, the elevator was broken and this last time, the toilet ran all night and the phone didn't work. Granted, they sent someone to fix it, but the hotel overall needs some renovations. The ladies lobby bathroom toilet had horrible stains in the bowl, and the "gym" consisted of five cardio machines and a handful of hand weights.
One saving grace was that the staff is really nice and energetic, but lacked in proactively helping solve the facility issues. A call or email letting me know the issue was resolved would have gone a long way. I ended up airing my issues via Twitter, and it was only then that I got a quick response and resolution. The maintenance specialist did write a nice letter apologizing after Day 2 of the toilet issue, so that was a nice afterthought.
Again, I typically love Marriott properties, but this one is not a good advocate for the brand. It's a shame too, as the location of this hotel is good and the facility could be something so much greater than it is.
- Official Description (provided by the hotel):
- The Courtyard Sorrento Mesa Hotel provides unparalleled service and a broad range of amenities to make every stay exceptional. Guests at this hotel near UC San Diego can spread out and relax in our over-sized rooms, which feature luxurious bedding, a large well-lit work desk, and free high-speed internet. A new state-of-the-art lobby offers flexible work spaces, free Wi-Fi, and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy a convenient Sorrento Valley hotel located minutes from Sea World, UC San Diego (UCSD), Miramar Air Station, San Diego Zoo and Safari Park, Del Mar Race Track and Torrey Pines Golf Course. Relax after an event filled day in our outdoor pool, whirlpool and exercise room. At the Courtyard Sorrento Mesa hotel near UCSD, it's a new stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Marriott, Booking.com and Travel Republic (UK) so you can book your Courtyard San Diego Sorrento Valley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott San Diego Sorrento Mesa/La Jolla Hotel San Diego
- Courtyard San Diego
- San Diego Marriott
- San Diego Courtyard