Was on a short business trip and arrived with enough time to drop off bags in room and run off to first appointment. I was given a room on the ground floor and asked if anything was available higher up and was told no. This was unfortunate due to the amount of noise from other loud guests in the middle of the night.
After arriving back late that evening and inspecting the bathroom for the first time I was greeted by poop stains in my toilet. Not little stains either, we're talking about proper skid marks!
It was too late and I was too tired to walk the half mile back to the lobby to complain so I went to sleep and the next morning was greeted in the shower by very long and dark hairs stuck to the side walls and floor. So nasty!
I went to complain and the operations manager, Justine came out and completely insincerely apologized and offered me a complimentary breakfast. As if I want to eat any food from this place? No thanks. I was then given a very minor discount which didn't even begin to cover the taxes paid.
- Official Description (provided by the hotel):
- The Courtyard Sorrento Mesa Hotel provides unparalleled service and a broad range of amenities to make every stay exceptional. Guests at this hotel near UC San Diego can spread out and relax in our over-sized rooms, which feature luxurious bedding, a large well-lit work desk, and free high-speed internet. A new state-of-the-art lobby offers flexible work spaces, free Wi-Fi, and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy a convenient Sorrento Valley hotel located minutes from Sea World, UC San Diego (UCSD), Miramar Air Station, San Diego Zoo and Safari Park, Del Mar Race Track and Torrey Pines Golf Course. Relax after an event filled day in our outdoor pool, whirlpool and exercise room. At the Courtyard Sorrento Mesa hotel near UCSD, it's a new stay. ... more less
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- Also Known As:
- Courtyard By Marriott San Diego Sorrento Mesa/La Jolla Hotel San Diego
- Courtyard San Diego
- San Diego Marriott
- San Diego Courtyard