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“Good Family Hotel”

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Embassy Suites by Hilton San Diego - La Jolla
Ranked #49 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 August 2014

Recently stayed here in June and found our experience at the ES to be pleasant. Check in was quick and the clerk was friendly and explained everything. Our corner suite was very spacious and even had a dinning table for six. No complaints about the room or staff. There is a small gym next to the pool and we made use out of it. The pool was nice, however there were just too many kids to do any type of swimming. There is a small outdoor jacuzzi, but that was overrun by kids as well. That didn't bother us as we expect this at most ES. The only negative I would have to say was that the breakfast was a zoo. There was hardly any seating and the lines were long. This might have been attributed to the fact that it was a weekend stay and the hotel was overrun with families. Other than that, I find the ES to be comparable or slightly above other ES that I have stayed at. Would definitely consider staying at this resort again.

  • Stayed: June 2014, travelled with family
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2  Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 21 August 2014

Dear Tempdragon,

Thank you Thank you we very much appreciate your commentary on your recent experience here in San Diego-La Jolla at the Embassy Suites. The corner suite you reserved is lovely and spacious and with the additional seating area lends perfectly to a relaxing and enjoyable evening.

I am so delighted that your arrival was friendly and informative, I will pass this on to our guest services team, thank you.

The complimentary breakfast should certainly be smooth and allow each and every guest to enjoy a great start to the day and then visit the San Diego Zoo, not be a part of it. Our complimentary breakfast team work very hard to try and ensure all tables and chairs are available both inside and on our patios, during the summer months additional hot buffets are also offered to give our guests options.

Thank you for your valuable review as without these we cannot make a great hotel just that much better each and everyday.

Cheers
Tim

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855 - 861 of 1,556 reviews

Reviewed 4 August 2014

Wonderful hotel experience. Breakfast was delicious, specially the made to order eggs/omelets. We also enjoyed tasty margaritas during the evening reception. Perfect location: UTC mall right accross the street, beach in less then 10 minutes, zoo and downtown 20 minutes away. Staff were friendly too. Having the pool indoors, however was the only big negative.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Roberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 21 August 2014

Dear Roberto G,

Wonderful to hear that your stay was WONDERFUL, we truly appreciate your guests applauding our friendly team it means the world to us, thank you.

Delighted that you found the amenities of the hotel and location convenient and perfect. I too wish we had an indoor and outdoor pool but often is a welcome change if you have been to the beach in the sun all day.

Cheers and we look forward to the next opportunity to welcome you back.

Thank you,

Tim

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Reviewed 3 August 2014 via mobile

First of I have to say the reception staff were very pleasant and the concierge Luanne was patient and willing to offer ideas for places that would be worth our while to see. The hotel staff were courteous overall. The breakfast is fantastic - great variety. The manager's reception could offer a better selection of snacks. The cocktail selection was very good. The hotel is opposite a lovely mall which has upscale shops and plenty of places to eat. Close to the freeway exits and to UCSD. Hotel is 15 min drive from La Jolla beach. Not far from Sea World and Old Town. The negatives - the rooms need to be upgraded, the coffee supplies and other things in the room need to be replenished daily. The pool is very small due to which it gets very crowded. Overall we had a good stay. Very family oriented hotel. If visiting Old Town visit Casa De Reyes. Good place to eat.

  • Stayed: August 2014
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1  Thank Funtravels13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 21 August 2014

Dear RSun,

Thank you very much for choosing our hotel for your recent stay and delighted that your experience with the team here was cordial and memorable, specifically Luanne and the guest service team.

Our hotel continues to be current with the newly installed guest suite carpet, new soft furnishings are to arrive in 2015, public lobby space will be transformed by the end of the year coupled with new elevators and exterior colour.

I truly hope that we will again have the pleasure of seeing you in the near future.

Cheers
Tim

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Reviewed 1 August 2014

As we are big on technology we were not pleased with having to pay for Internet in our rooms. However in lieu of that they did offer a business center which you had access to the Internet and printing services which was helpful. What was great about this hotel was the fact that there was a full hot and cold breakfast with also a made to order omelet station. They also had a managers reception from 5:30 to 7:30 where light snacks and alcoholic and non alcoholic drinks were served. You needed your room key to get an alcoholic drink but snacks were plentiful. They eating area was big and had indoor and outdoor seating. Plus TVs to watch if you feel so inclined. Pool was. Small and always busy. There was also an outdoor spa pool. The hotel itself was across from a shopping plaza and lots of restaurants and about 10 min from the beach and 15 min from Torrey Pines golf course. It was also right on three 5 hwy. which takes you into downtown San Diego, about a 15-20 min trip.

  • Stayed: July 2014, travelled with family
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Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 18 August 2014

Dear Melissa B (Top Contributor),

Thank you Thank you for being our guest and delighted that you found the hotel and it's amenities nice, we continue to strive for perfection and appreciate your commentary and suggestions.

As you mentioned internet is and continues to be a staple in staying away from home and we are delighted that we are extending our service up to 100mbs, and although there will still be a nominal charge we will now have the ability to offer more services at different price points.

We hope that we will have the pleasure to again welcome you back soon.

Cheers
Tim

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Reviewed 30 July 2014

This is a good hotel. Very clean rooms. Helpful staff. Great breakfasts. Located close to a Mall with loads of restaurants and shops. Close to no. 30 bus which goes through La Jolla and down the coast all the way to the old town. Not cheap but there is a free bar to all from 5.30 to 7.30 every night. Swimming pool not used nut is fairly small. No massive outdoor areas which is a shame but then it caters for business although lots of families staying during my stay. Wifi is extra which is a pain. $12 for 24 hours but is fairly fast.

Room Tip: all rooms are the same but lower floors will be quicker to get to and down from.
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  • Stayed: July 2014, travelled on business
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Thank Davo1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 18 August 2014

Dear Davo1972,

Thank you so much for being our guest and delighted that you found the hotel and it's location convenient and comfortable. I was happy to hear that you were able to enjoy your evening complimentary reception as too I hope you experienced the complimentary made to order breakfast.

Great suggestion on your suite location being that it made it easier to get to all the amenities the hotel has to offer.

Cheers and looking forward to welcoming you back soon.

Tim

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Reviewed 28 July 2014

Laundry rooms should be on every floor. In a better place. Camera's should be installed for safety. More than one washer and dryer should be available on the floors. A lot of teams stay at this hotel uniforms need to be washed.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Debra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 29 July 2014

Dear Debra L,

Thank you for being our guest and I must apologise for the inconveniences you experienced with our laundering facilities. We have stackable washers and dryers on floors 2,3,4,5, and a full size washer and dryer on the 12th and are extended complimentary to all guests, most timeframes this is ample but with many teams as you mentioned these were used a little more often than normal.

Again I am sorry for this experience and just hope that you will allow us the opportunity of welcoming you back in the future.

Cheers
Tim

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Reviewed 28 July 2014

Daughter's soccer team advanced in a local tournament and we needed a place to stay for the night. Could not have picked a better hotel (even with weeks to plan). Beautiful, comfortable room. Evening Managers Reception. Hot, made to order breakfast included. Only negative is the parking cost.

  • Stayed: July 2014, travelled with family
    • Value
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    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank CLEMS0N91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 29 July 2014

Dear CLEMS0N91,

Thank you so much for your kind words and I am delighted that you and your family had a brilliant experience here this past weekend. I hope a trust your daughters soccer team had a great time here at the tournament.

Again thank you and we look forward to next years tournament and welcoming you back.

Cheers
Tim

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Additional Information about Embassy Suites by Hilton San Diego - La Jolla

Address: 4550 La Jolla Village Dr, San Diego, CA 92122-1248
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in San Diego
#37 Business Hotel in San Diego
#39 Romantic Hotel in San Diego
#49 Family Hotel in San Diego
Price Range: £113 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Diego - La Jolla 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
Located just minutes from the beautiful beaches of La Jolla, CA, the Embassy Suites San Diego - La Jolla offers unparalleled comfort for business and leisure travelers. Hotel guests enjoy spacious suite accommodations, complimentary cooked-to-order breakfast, and refreshments with light snacks at the complimentary Evening Reception. The hotel's 340 suites are 100% non-smoking and feature a private bedroom, living room with sofa bed, two HDTVs, MP3 player/clock radio, workspace with ergonomic desk chair, and Internet connection availability. Additional on-site amenities include meeting and event space, business center, fitness center, dry sauna, and indoor pool. Dine easily with room service or at one of the on-site restaurants, P.F. Chang's China Bistro or Indulge Restaurant and Lounge. Ideal for business travelers, this La Jolla hotel is conveniently located near the offices of Ernst & Young, IBM, and Pfizer. Leisure guests enjoy close proximity to La Jolla beaches, the San Diego Zoo, Legoland California, Torrey Pines Golf Course, and Westfield UTC. ... more   less 
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Also Known As:
Embassy Suites San Diego - La Jolla Hotel San Diego
Embassy Suites La Jolla
San Diego Embassy Suites

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