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“Great customer service at front desk, Christine”

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Crowne Plaza Hotel San Diego - Mission Valley
Ranked #168 of 279 Hotels in San Diego
GreenLeadersPlatinum level
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great customer service at front desk, Christine”
Reviewed 21 February 2012

Christine was a breath of fresh air after a long day of travel and work. She is a good reason why I have been staying more and more at Crown Plaza. I am sure that great things lay ahead for this bright rep of yours and I hope that it will be with Crown Plaza for a long time to come.

Christine at the front desk

Sincerely,

Chris Harrison

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 2 March 2012
Dear Chris H,

Thank you for the nice comments about your recent stay at the Crowne Plaza San Diego! I will pass on your thanks, as well as mine to Krystin for providing you with great customer service.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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936 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
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Rosarito, Mexico
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 February 2012

We won this on Superbowl Sunday for $56 on Hotwire (3 star Mission Valley) and were very pleased to be at the Crowne Plaza Hanalei. Service was excellent from everyone we encountered. I called to request a fridge and microwave and it was done with no problem (the top two floors have fridge and microwave, the others do not.) Check in was very friendly. In the morning we wanted more coffee and also a bowl and spoon to make oatmeal for our 2 year old son. The housekeeper that answered (I believe her name was Inez) was not only extremely nice and professional, she even called back to be sure we received what we needed, which we had within minutes of asking. We were really impressed. The room was clean and beds were comfortable. We did not walk around the property, but could see the interior from our room and balcony, and it looked quite pretty - nice pool and a fair amount of grass and landscaping. The location is very convenient - it is next to the golf course, a couple of minutes to Fashion Valley Mall and a very short drive to anywhere in central San Diego including Old Town, Downtown, Mission Bay and the beaches. Overall we were very pleased. One suggestion to the hotel: the single cup coffee pots are very convenient, but if there are two adults in the room and one does not drink decaf, you have to call housekeeping for more regular coffee (or vice versa if both drink decaf) - suggest two of each coffee.

Room Tip: If you need a fridge and microwave, they are available on certain floors, so you should request it.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank dcilliers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 22 February 2012
Dear dcilliers,

Thank you so much for the 5 star and detailed review. We are glad you enjoyed your stay with here as we strive to provide great service and it is nice to read we helped make your stay a memorable one. We hope to see you again soon!!

Kind regards,
Daniel Miranda
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New York City, New York
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 17 February 2012

I stayed at this hotel for one night on business and attended a meeting in their function room. There is definitely a 1960s vibe to the place. Public spaces could definitely use and upgrade. My room was fine--exactly what you'd expect--clean and spacious. The pool area was very pleasant. The food was surprisingly good. I ate lunch there at the restaurant and it was very good value. The breakfast buffet was very good. I was attending a function and I have to say that the luncheon provided was way above the level you would normally expect at a corporate event.

Room Tip: Ask to be in a room facing the pool, not the highway.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Wanderingnewyorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 22 February 2012
Dear Wanderingnewyorker,

Thank you for your kind review. We hope to have you again maybe next time on your next vacation. Hope to see you soon!!

Sincerely,
Daniel Miranda
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1 review
Reviewed 17 February 2012

I've stayed in this hotel a couple times, my family and I liked the environment and room. The receptionist staff were very friendly and welcoming. I recommend this hotel to anyone.

  • Stayed January 2012
    • Value
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    • Service
Helpful?
Thank mialyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 22 February 2012
Dear mialyn,

Thank you for your kind review. We appreciate the time you took to recommend our hotel. We hope to welcome you again soon.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 February 2012

We stayed at the Crowne Plaza while visiting our son in San Diego last weekend. Our original plan was to stay downtown but it was much easier to stay nearer to our son's place to relax and enjoy the festivities of the weekend. We have stayed at many of those hotels along the the circle and this is by far the best! We had a beautiful room on the top floor with king bed and lovely view of the golf course. The weather was picture perfect and we lounged by the pool after a delicious breakfast in hotel restaurant. I even had a fantastic massage at the small spa service right on site by the pool! Everything was very convenient with their ample parking right near the elevators and we loved the fact that the bar area was just filled with people both nights enjoying the weekend. The sushi bar was hopping every night with everyone watching sports and just having a good time. Bravo to the staff for their excellent service.

Room Tip: Ask for a room with view of golf course...lovely.
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank bubblesLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 12 February 2012
Dear bubblesLosAngeles,

We appreciate your kind praise regarding our property and staff. I'm glad to hear your experience brought the same high level of satisfaction our passionate staff strives to provide for all of our guests. We are excited to have you back with us soon and are elated you enjoyed your stay with us!

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upper Marlboro, Maryland
1 review
Reviewed 8 February 2012

I have been in the hospitality business for over 12 years. So I'm very critical when I visit and my expectations are high. I salute your staff for their outstanding professionalism and pleasant demenors. In particular Nate Tellers, Trisha Tiapale, Adam Foster and Yesenia Hernandez. These four individuals assisted me with enthusiasium and greeted me with a smile. They went the extra mile to assist me. I was delightfully surprised. Way to go training team!

-Angela

  • Stayed January 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Angela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 12 February 2012
Dear Angela J,

Thank you for your review. Our staff takes great pride in providing exceptional customer service to every guest we have the honor of serving. I will be sure to pass your comments to the staff mentioned above.

We know you have many choices when it comes to lodging and we hope you will continue to stay here at Crowne Plaza San Diego for your future travel needs.


Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 February 2012

Excellent stay for us (family leisure break). The service was very attentive and rooms clean and soundproof. Very attentive staff in a hotel with good facilities. We needed a car as the location is away from major centres - however the hotel has shuttle buses which are very flexible too.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNN1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 11 February 2012
Dear MNN1807,

Thank you for your comments about the guest rooms and staff. Our hotel shuttle is very convenient, as for the guests who would like to rent a vehicle we have Hertz Rent A Car on property as well. We look forward to have you again on your next family vacation here in San Diego!

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Property: Crowne Plaza Hotel San Diego - Mission Valley
Address: 2270 Hotel Cir N, San Diego, CA 92108-2810 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Region: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in San Diego
#28 Spa Hotel in San Diego
#88 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
Official Description (provided by the hotel):
San Diego Hotel Offers a Tropical Oasis Welcome to the San Diego Crowne Plaza Hotel located in the heart of Mission Valley. Our affordable luxury hotel is just minutes from the San Diego International Airport (SAN)and near many of Southern California's most popular attractions. Families lodging at our choice San Diego hotel can enjoy convenient access to many of California's best attractions, including the world-renowned San Diego Zoo, Balboa Park, Sea World and the gorgeous Pacific Ocean beaches. Our upscale hotel in San Diego, CA provides business travelers with quick access to many area businesses, such as the San Diego University of Integrative Studies, the University of San Diego, the UCSD Medical Center and the Scripps Mercy Hospital. Guests lodging at our luxurious San Diego accommodations can take advantage of our hotel's premium meeting facilities. With 26,000 square feet of flexible meeting space, endless room style arrangements and catering services available, our San Diego hotel can accommodate meetings and events of all sizes and types. During your stay at our hotel near the San Diego Zoo, you can relax in a tropical paradise. Lounge by the outdoor pool while listening to the soothing sounds of the outdoor waterfall, or enjoy fresh sushi at the Islands Sushi & Pupu Bar. Book your reservation today and see why our Crowne Plaza is among the finest San Diego hotels. ... more   less 
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego

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