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“Tropical Vacation in California”

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Crowne Plaza Hotel San Diego - Mission Valley
Ranked #166 of 279 Hotels in San Diego
GreenLeadersPlatinum level
Murphys, California
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Tropical Vacation in California”
Reviewed 28 May 2014

We initially came here for a Shipmates Reunion. We arrived and felt like we were in Hawai'i. This hotel has lush gardens with palm trees and tropical plants everywhere. The swimming pool is very inviting and the rooms are spacious with a very accommodating staff. This hotel is Dog friendly and we brought ours, after a day he felt welcome as most of the staff wanted to pet him. This hotel is ideally located to River Walk Golf Course, Shopping, Old Town and Mission Bay also just a short trip to Balboa Park and Coronado Island. We will return as we also have family nearby.

Room Tip: Either the Pool Courtyard or the Atrium both are great. We stayed in a room facing the Pool courtya...
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Green Features: This hotel has implemented Green practices and is environmentally friendly.
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MILES G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 29 May 2014
Dear Miles G,
We would like to thank you for your review! It was a pleasure hosting the shipmates reunion at our hotel.

It was a great to read that you and your dog enjoyed your stay! The landscape on the property definitely gives it a Hawaiian ambiance and our location is centrally located to all the attractions this great city has to offer!

We appreciate your business and look forward to your family and dog’s next visit!
Sunny Regards,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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927 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (231)
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English first
Garland, Texas
Level Contributor
7 reviews
Reviewed 25 May 2014

Our group dinner was very understaffed. Only water was served with dinner. Many in our group got sick from the food we were served. The room / general appearance of the hotel is run down. The whole experience at this hotel was a disappointment

Room Tip: Choose a different hotel.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarryLitchfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 31 May 2014
Dear BarryLitchfield,

We appreciate your feedback. We are sorry to hear about your disappointment, as we have received many positive comments from the Navy Shipmates reunion. We take every review seriously as we have started an investigation in regards to your complaint about the food, this is the first we have heard of this complaint from hundreds of guests who attended a banquet reception that same weekend.

Sunny Regards,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Diego hotels

Minneapolis
Level Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 May 2014 via mobile

After reading reviews, I was expecting a tired old hotel, but was very pleasantly surprised by the quality of the rooms and customer service. While the overall design and layout is clearly of an older preference for garden-based resort-like experience, everything else was up to current vacation needs. If it weren't for the cinder-block corridor walls, you wouldn't think it was dated. Front desk was very friendly. We did need to call 3 times to get our rollaway bed, but it arrived while we were out. As a Platinum IGH member, we were upgraded to the 8th floor with the club access which was quite nice, along with the free parking. Overall a pleasant experience and much better than the reviews might have you believe.

Stayed May 2014
Helpful?
1 Thank GWest777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 21 May 2014
Dear GWest777,
We appreciate you taking the time to write a 5 star review on your recent stay!! It was great to read that you enjoyed your upgrades as a Platinum member.

In regards to other reviews, we appreciate that you gave us the opportunity to experience yourself the great customer service our staff provides and the quality of our amenities in our guest rooms. We want everyone to have an excellent guest experience. If any inconveniences may occur please let us know right away, please give us the opportunity to make things right.

It was a pleasure to welcome you to the hotel and we hope we will have the opportunity to take care of you once again.

Best Regards,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

I placed a bid on Priceline for one night and I got this hotel for $55.00. The check in staff was friendly he even offered a wakeup call. The location is near a freeway which is very convenient, the hotel is a little dated but it was clean. The beds were not too comfy but at $55.00 I can't complain much. I thought it was nice to have a balcony but since I was only staying one night i didn't get to use it. I left my blender behind and I called the hotel and asked if I could pick it up later from the front desk. When I came to pick it up it was there waiting for me.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3lules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 21 May 2014
Dear alule,

Thank you for your review! We appreciate your kind words about our front desk staff, and acknowledging the cleanliness of the hotel. We look forward to your next visit in San Diego!

Best Regards,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 May 2014 via mobile

Although the staff are trying hard,this place has seen better days. Location poor-next to busy highway,no views. Car park and stairwells didn't feel particularly safe-lots of places to hide and open to anyone.
Room clean but again dated and smelled a bit 'musty'.
Checked out after 1 night despite paying for 2 in advance.
At least it's close to Fashion Valley

Stayed May 2014
Helpful?
1 Thank Gasman69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 13 May 2014
Dear Gasman69,

Thank you for your feedback and concerns. We do offer pool and golf course view rooms based on request and availability. We apologize for any inconvenience you encountered and hope that we would have another opportunity in the near future. We are currently upgrading and will soon begin redecorating our guest rooms by the end of the year. If you have any special requests please don’t hesitate to contact us.

Best Regards,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendora
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014

I believe this hotel was the old Red Lion. The hotel was older but nice. It's not up to the Crowne Plaza standards though. The hotel staff was nice. The only issue we had was in the Islands Restaurant. My sister ordered the tasteless, warmed up breakfast buffet (that was prepared three hours before) and was $15. She said it was one star out of five. She has had better free continental breakfasts in other hotels. I ordered from the menu, but had to ask for our waiter twice and he still never showed up! The nice hostess (Michelle) ended taking my order and serving me. I also had to repeatedly request (decaf) coffee refills and the waiter still never showed up. The hostess again had to step in to serve me. Not sure what is going on in the restaurant.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank nicksmom99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 10 May 2014
Dear nicksmom99,

We are sorry to read the inconveniences you experienced during your stay, however we appreciate your feedback, as it allows us to improve the guest experience. The issues you mentioned have been discussed with the Director of Food and Beverage and restaurant staff.

We really hope we will have another occasion to welcome you.

Best Regards,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davisboro,ga.
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 May 2014

A very nice place to stay. Centrally located with good restaurants near by and in house. Located near the Marine Recruit Depot, Midway aircraft carrier, and many other attractions. Two mall are located nearby along with Old Town with is always a great place to eat and shop.

Room Tip: if you are early to bed ask for a room away from the swimming pool as quest can be a little noisy in...
See more room tips
Green Features: remember you are in Calif. the environmentally friendly state.
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank curtis w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, 13 May 2014
Dear curtis w,

Thank you for taking the time to write a review on your recent stay. We appreciate your kind words about our property and for mentioning how centrally located our hotel is to all attractions and beaches San Diego has to offer. We look forward to your next visit to San Diego!!

Sunny Regards,
Daniel Miranda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Property: Crowne Plaza Hotel San Diego - Mission Valley
Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Region: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in San Diego
#28 Spa Hotel in San Diego
#88 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
Official Description (provided by the hotel):
San Diego Hotel Offers a Tropical Oasis Welcome to the San Diego Crowne Plaza Hotel located in the heart of Mission Valley. Our affordable luxury hotel is just minutes from the San Diego International Airport (SAN)and near many of Southern California's most popular attractions. Families lodging at our choice San Diego hotel can enjoy convenient access to many of California's best attractions, including the world-renowned San Diego Zoo, Balboa Park, Sea World and the gorgeous Pacific Ocean beaches. Our upscale hotel in San Diego, CA provides business travelers with quick access to many area businesses, such as the San Diego University of Integrative Studies, the University of San Diego, the UCSD Medical Center and the Scripps Mercy Hospital. Guests lodging at our luxurious San Diego accommodations can take advantage of our hotel's premium meeting facilities. With 26,000 square feet of flexible meeting space, endless room style arrangements and catering services available, our San Diego hotel can accommodate meetings and events of all sizes and types. During your stay at our hotel near the San Diego Zoo, you can relax in a tropical paradise. Lounge by the outdoor pool while listening to the soothing sounds of the outdoor waterfall, or enjoy fresh sushi at the Islands Sushi & Pupu Bar. Book your reservation today and see why our Crowne Plaza is among the finest San Diego hotels. ... more   less 
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego

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