The rating of 3 is because the pool area and hot tub are nice, although I've never seen the pool have an open bar (it's always closed up, even in mid August, really?) and there is no food service or bar service unless you go inside to the bar near the front desk. Ok, let me say that we had to change rooms twice. First room was in very back of bldgs with view of a concrete wall and an apartment building (bad). The sink was clogged so we moved to Rm #2 same wing. Could not get shower to work by pulling up spigot on spout, plus room right by security door which slammed every 5 min or so. Especially at night (ugh). Moved to Rm #3 in Main Bldg. Nicer room with a deck overlooking hills and Hwy 8. High ceilings. Had a bottle of champagne waiting for me in this room (for the inconvenience? thanks ..... appreciate that really I do).
Bed was OK, not too soft, but fine. Bath is very small. Shampoos, soaps are fine.
I did find the stay to be a bit pricey, but this is Fashion Valley in San Diego, and the prices are higher. Parking was included with my package stay. There was a wedding going on the Saturday night we were there so very crowded in pay lot. A beef I had.... When trying to check out the night before we left because we were departing at 3am,(just to see if I owed anything, walked into a mostly deserted lobby, with one check out clerk helping customers, and several other employees standing around basically doing nothing, stood there waiting for 10 - 15 min or so, and no one offered to help or ask if they could help me. Guess that was not their job. The clerk was trying to check in a couple who had a language barrier so everything that the clerk told the female, she would then translate into Spanish for the male. So we just all stood there and waited out the translation session .... ugh! Would have been super nice to acknowledge that you had a customer just waiting and waiting... so I walked out.
Well, won't be back again, sorry but too many negatives to the positives.
Oh yeah, one more thing, you charged my husband $.25 for two sets of plastic cutlery wrapped in plastic. After spending approx $700 for three nights there, REALLY?????!!!!!
- Official Description (provided by the hotel):
- Centrally located in San Diego's Mission Valley, the family-owned and managed Handlery Hotel is just minutes away from Sea World, the famous San Diego Zoo, Old Town, museums, shopping, and miles of breathtaking beaches. The hotel is known for its convenient location, comfortable accommodations and outstanding service. ... more less
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- Also Known As:
- The Handlery Hotel