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“Beautiful grounds, amazing staff”

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Hyatt Regency Mission Bay
Ranked #151 of 278 Hotels in San Diego
Wisconsin
Level 5 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautiful grounds, amazing staff”
Reviewed 27 September 2012

walking to our room, i couldn't believe we were staying in such an awesome hotel. the grounds are very tropical and lush, plants and vegetation everywhere, like you are in a tropical jungle. the staff are so friendly, have absolutely no complaints about a single one. had breakfast in the amazing red marlin both days, our breakfast was included in our price (go to hotels website, def worth it); the restaurant is on the water, a circular building made out of glass so you have views 360 degrees, each morning i was blown away by the views, sitting right next to the marina. the pools were great too, the bar was fun. would love to come back to this hotel

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra S, Director of Quality Assurance at Hyatt Regency Mission Bay, responded to this review, 7 October 2012
Dear Carly M.,

Thank you for such an amazing review. I'm happy to hear that you were pleased with both the lovely hotel grounds as well as the excellent service provided by our staff. It is also great to see that you had an opportunity to experience our on-site restaurant Red Marlin, and the spectacular views offered from almost every seat in the restaurant. Thanks again for choosing the Hyatt Regency Mission Bay and we would love welcome you back again during your next visit to sunny San Diego!

All the Best,
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
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English first
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2012

The hotel is beautiful, the staff from Valet to reception to restaurant staff great !
The facilities were fun and well taken care of. Perfect location for vacation and wedding. Great weekend was had by all our friends and family.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ewick1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra S, Director of Quality Assurance at Hyatt Regency Mission Bay, responded to this review, 7 October 2012
Dear Ewick1,

Thank you for your feedback, your comments are greatly appreciated. At Hyatt we pride ourselves on providing authentic hospitality to each and every guest and it is wonderful to hear that you were delighted with the service provided to you from all of our staff throughout your stay. We hope to have a chance to welcome you back again in the near future. Thanks again for choosing Hyatt Regency Mission Bay Spa and Marina!

Warmest Regards,
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
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Illinios
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2012

My husband and I stayed at the Hyatt Regency Mission Bay from Sept. 12-19. It was our first stay at a Hyatt and it was without a doubt one of the best experience we have had. We found everyone was very helpful and professional. Our room was on the 17th floor and was spotless. Our view was exceptional.....and the staff in the Regency room was extemely pleasant. The way they displayed the continental breakfast and all the 'goodies' was done with care. If we go back to San Diego, this Hyatt is where we will stay. We recommend this Hyatt without reservation!!!!!

Room Tip: I only know about the 17th floor and the view was magnificant!!!!!
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  • Stayed September 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Hawaii95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra S, Director of Quality Assurance at Hyatt Regency Mission Bay, responded to this review, 7 October 2012
Dear Hawaii95,

Your great comments are flattering- we are truly delighted to hear that you and your husband had a great first experience at our hotel and with Hyatt in general! The views from the 17th floor of our Tower building are quite spectacular, I must agree. We would love a chance to welcome you back to our hotel again soon for another great stay.

Thanks again!
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
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rhode island
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 September 2012

We loved the hotel property, the views from the tower room and the pool. It was a great vacation spot to be with my family. We also loved taking the water taxi to Sea World. The kids loved the water slides.

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
1 Thank liketravel63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra S, Director of Quality Assurance at Hyatt Regency Mission Bay, responded to this review, 7 October 2012
Dear liketravel63,

Thank you for taking the time to share your feedback here on TripAdvisor. We appreciate your excellent comments and great feedback about the SeaWorld WaterTaxi! I will be sure to share your comments with our Director of Guest Services to ensure we continue this great service next summer as well. Come back and visit us again soon!

All the Best,
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagle, Colorado, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 September 2012

When we arrived to check in (after 4 pm) we were told our room was not ready due to being fully booked. We were given a credit, so that we could get a drink or snack by the pool. No one called when the room was ready. And finally at 6pm I checked and they said it was ready. The view from our room was beautiful!! The room itself was dirty, especially the bathroom. Dirt had built up in the corners and mildew in the shower. The pool was super crowded and the pool was dirty too. Not impressed. Will not be returning to this hotel next year.

Stayed August 2012, travelled with family
Helpful?
3 Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra S, Director of Quality Assurance at Hyatt Regency Mission Bay, responded to this review, 7 October 2012
Dear Sharon R.,

I am very sorry to hear that your experience did not exceed your expectations, but we do appreciate you taking the time to leave your feedback here on TripAdvisor. I have shared your comments regarding your delayed check-in with our Front Office Manager and Director of Housekeeping to ensure we are properly staffed in both departments to provide our guest with a check-in at or prior to the stated check-in time of 4 o'clock. I have also shared your comments regarding the cleanliness of your room and the pool area with hotel management to ensure your feedback is addressed internally. I hope you will reconsider returning to our hotel in the future as I am sure we can and will exceed your expectations the next time around.

Warmest Regards,
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Diego hotels

Minneapolis
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 September 2012

If you're looking for one of the BEST, most relaxing spa experiences...... I'd start here.

Hyatt has gone all out to provide one of the most beautiful views of Mission Bay with a private private pool, private entrance. You are greeted with "infused" waters of your choice: lemon, mint, berries...... You're locker room awaits, marble floors, every ammenity you could want: shampoo, conditioner, lotion, mouthwash, and a basket of other items too. After your "treatment" of choice - I HIGHLY recommend KRISTIN!!!!!!!!!!!!!!!!!!!!! Wow --- beyond the BEST body treatment professional, ask for the energy treatment - you may be changed forever.

They have a sauna, steam room - really made for just one person, and a shower all with luxury towels and robes. You can relax for as long as you like on their fully thick cushioned chases with either infused water or tea all made with purified water, as you are still floating on air they will bring you gourmet crackers with speciality cheese, honey and fruit (if they have it), all served on black slate plates! So amazingly romantic --- even if it's just for YOU! :o)))

Enjoy!!!

Room Tip: Ask for KRISTIN! And enjoy the room overlooking the Bay!
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank lionesslight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra S, Director of Quality Assurance at Hyatt Regency Mission Bay, responded to this review, 7 October 2012
Dear lionesslight,

What a fantastic review! All of the details you shared make me want to run right over and enjoy a Spa Treatment of my very own. I will be sure to share your lovely comments with our Spa Professional, Kristen, as well as her supervisor. We greatly appreciate the feedback and are happy to know that we're doing things right to provide our guests with an exceptionally relaxing and inviting experience. We hope to have a chance to welcome you back to both the hotel and Blue Marble Spa for another great experience again soon.

Best Regards,
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 September 2012

Our last stop on our California road trip. We stayed four nights on the 11th floor of the main block. Staff were pleasant enough, but always seemed in a rush. There was usually a long queue at reception. Our room was immaculate, with a nice bathroom and a balcony with stunning views westward.
The location is great. An easy walk to SeaWorld, or over the bridge to the beach. An easy drive to La Jolla, the zoo or downtown San Diego.
Our one disappointment was what seemed petty penny-pinching. All the other hotels we stayed at offered free parking, free internet, complementary fruit, cookies etc. This hotel charged for every "extra", including bottled water in the bedroom. The car park was usually full later in the evening and finding a space was a hassle - not what you might expect if you were paying 20 dollars a day - and we were!
It seems that Hyatt need to improve on the personal touch and this hotel would have scored an easy five if there was a little more generosity with what are fairly routine offerings these days. That said the quality of the room and that outstanding view are worth a recommendation.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gosurfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Mission Bay

Property: Hyatt Regency Mission Bay
Address: 1441 Quivira Road, San Diego, CA 92109-7805
Phone Number:
Region: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in San Diego
#44 Luxury Hotel in San Diego
#75 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Mission Bay 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Hyatt Regency Mission Bay Spa and Marina is located in the heart of San Diego, Mission Bay. The hotel offers casual elegance in the heart of Mission Bay Aquatic Park with panoramic views and superior service. Our 429 appointed guestrooms feature Hyatt Grand Beds, flat screen televisions and panoramic views of the Pacific Ocean and Mission Bay. Experience the thrills of our award winning swimming pools and water slides, take a stroll to the world famous SeaWorld San Diego located less than a mile off property, or relax in the tranquility of our Blue Marble Spa. To indulge your culinary senses, let our staff serve you in our waterfront restaurant Red Marlin or head over to SWIM and enjoy light fare and cocktails by the pool. The Hyatt Regency Mission Bay strives to provide the highest level of guest service and comfort. From the moment you arrive, our staff will welcome you to our hotel and treat you with unparalleled attentiveness to ensure that every stay exceeds your expectations. ... more   less 
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Also Known As:
Hyatt Regency Mission Bay Hotel San Diego
Hyatt Regency San Diego
Hyatt San Diego

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