I visited San Diego for a short weekend and my stay from beginning to end was absolutely horrible and a sad excuse for customer service. I used Choice Rewards points one night and paid for the other night. The receptionist said that I only needed to re-checkin the next morning so that I could keep my same room. The next morning I tried to use the hair dryer And it didn't work. I waited over a half hour to get a new one, even after walking down to the lobby to get a new one, by that time my hair was already dry. On my way out following that issue I "re-checked in" and the girl at the front desk said that I'd have to change rooms because a high school group had pre-reserved rooms. I'm not sure how she didn't know that the day before when I checked in the first time, but feeling feeling rather annoyed I told her I was going to breakfast and to call me when my other room was clean. I had time to eat breakfast and go to the grocery and still no call. I return to the hotel and the girl at the front desk still hadn't heard from room service and asked me where I'd like to wait so that they could clean my room which should have already been clean. I told her that I had a tour planned and this was my only day to actually spend in San Diego. I went to my room to pack my things and shortly after I got to my room I got a call saying after all that I went through I didn't have to move Rooms. I had already packed my stuff and let the girl know that at that point I was ready to move rooms and get on with my stay. She offered to move me to the room next door! Then offered to move me a few rooms down outside of the elevator. Remind you that a high school group would be staying on this same floor, the last place I wanted to be was outside the elevator. I agreed to that room just to end things and went down to get the room keys. I went to my newly assigned room, opened the door anddddd it was dirty. Sheets were wadded up on the beds and the floor had clearly not been vacuumed. At this point I was completely over this entire hotel and ready to just find somewhere else to stay. The girl at the front desk finally got a supervisor for me to talk to who eventually moved me floors to a "harbor side" which was pretty sad at the least and offered a $20 discount. I have NEVER stayed at a hotel and been through a fiasco like that. I'm not sure why it took so long to rectify such a simple issue. I'm still waiting on a call from the general manager that I placed almost a week ago now. They said they were under new management, but clearly that may be the issue. My husband is a Platinum Choice member and to be such a "valued" member of the program, Definitely didn't feel that way. I most definitely and absolutely will not ever stay there again.
- Official Description (provided by the hotel):
- We are located in the heart of Point Loma near many great attractions. We have over 100 rooms some suites that have a Harbor View. We have Free WiFi and all the room amenities. Shuttle service and underground parking is available. ... more less
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- Also Known As:
- Quality Inn Airport Seaworld Area Hotel San Diego
- San Diego Quality Inn
- Quality Inn San Diego