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“A great stay close to the airport”

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The Sheraton San Diego Hotel & Marina
Ranked #108 of 286 Hotels in San Diego
GreenLeadersGold level
Reviewed 18 June 2014

We recently landed at San Diego International Airport for a week of family vacation. We booked the Sheraton on points as it was well-reviewed and close to the airport. We found the hotel clean and beautiful, the rooms very comfortable, and we had EXCEPTIONAL service in the restaurant the next morning as we enjoyed a buffet breakfast (incredible buffet). The pools were clean and beautiful, and the hotel is literally 2 minutes from the airport. We would go back for sure. The only thing was parking, it was $24 for self-park which seems high as we were literally there for less than 8 hours.

Room Tip: We were in the marina tower, not the bay tower
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  • Stayed: June 2014, travelled with family
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Thank Jamesie111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this reviewResponded 26 June 2014

We would like to take this opportunity to thank you for taking the time to post a review and for your recent stay. We love hearing great feedback like yours as we put forward everything possible to make every guest leave having had a great experience.

Our staff will be pleased to hear about the job well done and the great experience you took home. Thank you for sharing your comments and we hope to host you again if future travel plans permit.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,499 - 1,505 of 3,930 reviews

Reviewed 17 June 2014

Very nice hotel and great staff. Beautiful views of marinas, the bay and downtown San Diego.

Stay at the Marina tower for the best amenities and views.

Restaurants are very good, food was prepared perfectly. Great wine selection.

Shuttle available to the piers, midway and Seaport Village.

Will definitely stay here again, although the club level upgrade is not worth it. Not really a club.

Room Tip: Marina tower, 12th floor is great.
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  • Stayed: June 2014, travelled as a couple
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Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

We enjoyed a great weekend at the Sheraton Marina as part of a team experience. Beautiful hotel with very helpful staff. Food was excellent at the bar and the restaurant. Hotel was kept clean and the pools were excellent. Location was right next to the marina with excellent views of the bay.

  • Stayed: June 2014, travelled with family
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Thank T B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this reviewResponded 26 June 2014

Wow! Thank you for taking the time to post a review and for your recent stay. We truly love reading about remarkable experiences like the one you received. Adding special touches is where our property excels and we couldn't be happier to hear you enjoyed your stay.

Our staff will be pleased to hear about the job well done and the great experience you took home. Thank you for sharing your comments and we hope to host you again when travel plans permit.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This hotel is huge and there are actually 2 locations the Bay Tower, where we stayed and the marina tower. we pulled in and realized we were going to have to pay to park at this hotel... $24 a night!! Ok so thankfully we had the money for it, the view was great room was clean big comfy bed. We were shocked to see there was no mini fridge (minor detail but still we were a little set back). Everything went great and smooth until housekeeping came to clean. Well my husband happened to be in the room (I was down at the pool) when they showed up and they kept lingering around going through our stuff reading our papers and my husband finally kicked them out. So for the rest of the time there we hung the peace and quiet sign up so they wouldn't come in our room if we weren't there. Then as we were checking out they tried to say they we got something from the mini bar!! Um $4.50 for a stinking candy bar, sorry guys we didn't touch your stupid mini bar. She took the charges off, at least we think theres a mysterious charge on our card from them I am trying to figure out. So if you like expensive parking, UNBELIEVABLY expensive food and not getting your moneys worth, then this is the place for you.

  • Stayed: June 2014, travelled as a couple
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Thank hhunsucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this reviewResponded 26 June 2014

Thank you for your review and recent stay at the Sheraton San Diego Hotel and Marina. It is always gratifying when we can create a welcoming experience for our guests. This is why your story is so upsetting to hear and we are deeply disappointed about how far short we fell of your expectations beginning with housekeeping.

The lack-luster assistance you received is unacceptable and will surely be addressed. Please accept our apology and take note that this is not the norm for our hotel. Providing impeccable service is essential to our goal of creating a home away from home and your comments will prove valuable to our ongoing efforts.

Thank you again for your review. We hope to welcome you back for another opportunity to demonstrate the potential of our hotel.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

My family and I reserved three rooms for 6/20 to 6/22. I noticed on the confirmation that our room has a roll-in shower. I called to request that our room be changed to one with a regular bathtub. The lady I spoke to said she could not cancel the reservation. I explained that we are not canceling just requesting a room change. She said she could not do it, so I politely requested that I speak to a manager. Her response was we can't make modifications to your reservation and hung up the phone.

This will be the third time my family and I have stayed at this hotel (annual family trip to San Diego) but after this, there won't be a fourth time.

  • Stayed: June 2014, travelled with family
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Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this reviewResponded 26 June 2014

Thank you for your review and recent stay at the Sheraton San Diego Hotel and Marina. It’s always gratifying when we can create a welcoming experience for our guests. This is why your story is so upsetting to hear and we are deeply disappointed about how far short we fell of your expectations beginning at arrival.

Providing impeccable service is essential to our goal of creating a home away from home and your comments will prove valuable to our ongoing efforts.

Thank you again for your TripAdvisor review. We hope to welcome you back for another opportunity to demonstrate the potential of our hotel.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014 via mobile

Seven families from our basketball team stayed here over the weekend. We all had a great time thanks to: awesome staff, clean & big pool, clean rooms, great views, good food on premises.
Nice walkways too for strolls with your family. And the poolside bar/cafe served up great drinks and food to munch on.

Will def stay here again when in San Diego.

Stayed: June 2014
Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

I have stayed in many hotels through Priceline. The service provided by the front desk was absolutely the worst I have ever experienced. Haku and the manager on duty Mr. Butler are extremely unprofessional and rude. When I asked if I could be given a single bed, I was asked in a condescending way how much I had paid through priceline. Why does it matter how much I paid? I am staying at the hotel by buying a room through your vendor. I am extremely disappointed and will cancel my SPG membership. Seems like Sheraton does not care what and hoe the guests feel. I work for a consulting firm which pays full rate for hotels when I travel every week. I will make it a point to never stay at a Sheraton again thanks to the worst staff I have ever dealt with.

Again, they could have been polite rather than putting me down infront of my family and I would have understood.

  • Stayed: June 2014
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2  Thank umairik20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this reviewResponded 26 June 2014

Thank you for taking the time to leave a review and for your recent stay. We are disappointed to hear your experience at our hotel was less than satisfactory.

It is never our intention to misrepresent our facilities and we apologize for the inconvenience you experienced. We are deeply disappointed to hear that you did not receive the high level of service that we are known for. Your comments will be forwarded to the appropriate leadership and addressed immediately.

Thank you for your review and we hope to welcome you back for another opportunity to demonstrate the potential of our hotel.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sheraton San Diego Hotel & Marina

Address: 1380 Harbor Island Drive, San Diego, CA 92101-1007
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in San Diego
#21 Spa Hotel in San Diego
#36 Luxury Hotel in San Diego
#59 Business Hotel in San Diego
#71 Family Hotel in San Diego
#74 Romantic Hotel in San Diego
Price Range: £139 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
Official Description (provided by the hotel):
San Diego has established itself as a destination featuring world class spirit with genuine warmth. The Sheraton San Diego Hotel & Marina offers an authentic San Diego experience. Iconic sunsets and a waterfront destination…it’s comfortably upscale without pretense. As an architectural cornerstone positioned at the point of entry into the city - by air or sea - the imposing facade of the hotel reflects an architectural design inspired by the region’s naval influence. In the mid 1800s, city leaders realized the potential of the San Diego Bay and, with the anticipation of the opening of the Panama Canal, the importance of improving the harbor for commerce. Significant modifications were needed to the Bay to accommodate large ships. As a result, Harbor and Shelter Island were developed, as well as much of the land beneath the San Diego International airport. Today’s San Diego has evolved into a place to meet and share inspiration. Overlooking the scenic San Diego Bay and a private marina, the hotel is a place where San Diego soul and contemporary style go hand and hand. A Bayside resort with urban accessibility, the hotel is a waterfront hub connecting you to the destination’s renowned attractions. Ideally located within easy reach, the historic Liberty Station, the waterfront districts of Point Loma, the energy of Little Italy and the Gaslamp Quarter offer convenient, lively dining and entertainment venues. Amongst exquisite lifestyle decor and a relaxing atmosphere, the Sheraton San Diego Hotel & Marina reflects a perfect haven for the active lifestyle that is woven deep into the region’s DNA. There are waterside fire pits and three pools - each with a unique personality. But most importantly, the hotel is designed to make best use of San Diego’s average 72 degree year-round sunny weather. Sitting on the dock of the Bay, the hotel offers access to water sport rentals and sailing tours to provide an extraordinary perspective of San Diego. Along with the diversity that found home in San Diego, the intense energy that the destination acquired offers a remarkably unique experience. Naturally, this energy worked its way into the foundation of the hotel. From the moment of arrival, the hotel is designed to offer a scenic environment with unmatched flexibility and capability. The nautically inspired guest rooms and suites come with an elegant array of amenities and social enabling conveniences. Social travelers seeking something astonishing can choose one of the spacious and well equipped suites for a unique and luxurious home away from home. Reflecting the needs of the world’s social traveler, a great hotel is built with much more than awe-inspiring design. The Sheraton San Diego Hotel & Marina enlists a warm, friendly and tenured staff that is connected to the urban energy of downtown San Diego. ... more   less 
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina

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