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“Great view if you don't mind overflowing toilets, $47 phone calls and hearing your neighbor through the thin walls” 3 of 5 bubbles
Review of The Sheraton San Diego Hotel & Marina

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The Sheraton San Diego Hotel & Marina
Ranked #118 of 279 Hotels in San Diego
GreenLeadersGold level
East Hampton, New York
Level Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Great view if you don't mind overflowing toilets, $47 phone calls and hearing your neighbor through the thin walls”
3 of 5 bubbles Reviewed 22 June 2014 via mobile

This is a convention hotel pure and simple which means if you're not footing the bill by all means stay here. On the other hand, if you are troubled by a rough looking clientele, no cell phone reception in some rooms resulting in expensive hotel phone charges and non working or overflowing toilets then stay away. The hotel is poorly laid out so it is confusing to get around. You can hear the planes taking off at the airport across the road. The view of the marina is lovely and the rooms while nothing special are clean, although housekeeping didn't clean my room until very late afternoon .

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Georgica14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 26 June 2014
Thank you for taking the time to leave a TripAdvisor review and for your recent stay. We are disappointed to hear your experience at our hotel was less than satisfactory.
It is never our intention to misrepresent our facilities and we apologize for the inconvenience you experienced. You comment about the plumbing raises a concern and our team will be work diligently to fix the problem.

Thank you for your review and we hope to welcome you back for another opportunity to demonstrate the potential of our hotel.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,642 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,158)
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English first
Phoenix, Arizona
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

There are two separate towers about 1/4 mile apart. We stayed in the older one directly facing the bay. Our room was facing the bay and the view was fantastic. The folks at the front desk were very polite and efficient. The room was spacious and clean. Location is great. Walk out front and walk along the bay. Walk out the back and the marina is there. Some spectacular yachts there. 10 minutes attractions like Midway, SePort Village, Civic Theatre. Overall a great stay. You should know they charge for self parking, however all the hotels do.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

I'm not sure why this hotel isn't rated higher. Granted there are two hotels within this hotel. The larger hotel (The Marina Tower) is where I stay and it is very nice and newly renovated. The views are incredible from both sides of this hotel. One side faces Coronado and downtown San Diego and the other side faces the Marina. There's a great shoreline area to go for a run.

The restaurant and bar are great and the club lounge is very spacious with great views.

The staff is very nice and helpful. What's not to like about this place that's located in one of the most fantastic cities in the world? This hotel shatters everyone's perception of your typical, bland airport hotel.

Room Tip: Both sides of the hotel are nice but the Downtown views are probably better.
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Green Features: The Green Choice program from Sheraton is available here.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
168 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

I've stayed at this property a lot. Great staff, convenient to the airport, well maintained. I enjoy the views of the harbor and when the SEALS are training it's fun to watch from your balcony if you have a view of Coronado. Nice Club Lounge. Rooms are nicely sized. I prefer the Marina Tower.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marwalker2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 19 June 2014

I liked this place. Had a great gym, 2 great and 1 lame pool. The bay tower is old but the rooms were nice and had a great view. The other tower was new and had a wonderful sports bar in it that was a little pricey but the food was worth it. The one problem I had was the cost of everything there. The cafe's were way overpriced, 24 a night for parking, everything had an extra charge. Overall though the staff was friendly and the property nice and in a great location, approx. 20 mins from the beach, 2 seconds from the airport, 5 mins from downtown. Pricey but was a nice place.

Room Tip: The bay tower is older but bigger rooms. The marina tower has all the extras, the nice pools and th...
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bigfatguyeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 26 June 2014
Your recent stay and review is extremely valuable to our ongoing efforts here at the Sheraton San Diego Hotel and Marina.

We are pleased to hear you enjoyed your room, but disappointed to hear you did not agree with the cost of services. We will take your feedback and make the necessary improvements to ensure an enjoyable return.

Thank you, again, for your review and we are hopeful for the opportunity to host you when your travel plans permit.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castaic, California
1 review
5 of 5 bubbles Reviewed 18 June 2014

Our stay was magical! The facility was clean & staff courteous. We ate at both the indoor & outdoor Cafe's, the food was great & the service was very friendly. Our room was very nice with an incredible view of the Marina. There were lots of outdoor activities for the kids & the pool had plenty of space to relax & swim. We had a great time & would stay there again.

Room Tip: The upper floor & south facing rooms are the best all around.
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DZAK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

We recently landed at San Diego International Airport for a week of family vacation. We booked the Sheraton on points as it was well-reviewed and close to the airport. We found the hotel clean and beautiful, the rooms very comfortable, and we had EXCEPTIONAL service in the restaurant the next morning as we enjoyed a buffet breakfast (incredible buffet). The pools were clean and beautiful, and the hotel is literally 2 minutes from the airport. We would go back for sure. The only thing was parking, it was $24 for self-park which seems high as we were literally there for less than 8 hours.

Room Tip: We were in the marina tower, not the bay tower
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jamesie111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinGubrud, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 26 June 2014
We would like to take this opportunity to thank you for taking the time to post a review and for your recent stay. We love hearing great feedback like yours as we put forward everything possible to make every guest leave having had a great experience.

Our staff will be pleased to hear about the job well done and the great experience you took home. Thank you for sharing your comments and we hope to host you again if future travel plans permit.

Warm Regards,

Austin Gubrud
Marketing Manager
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sheraton San Diego Hotel & Marina

Property: The Sheraton San Diego Hotel & Marina
Address: 1380 Harbor Island Drive, San Diego, CA 92101-1007
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in San Diego
#24 Spa Hotel in San Diego
#37 Luxury Hotel in San Diego
#59 Business Hotel in San Diego
#74 Romantic Hotel in San Diego
#76 Family Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
Official Description (provided by the hotel):
San Diego has established itself as a destination featuring world class spirit with genuine warmth. The Sheraton San Diego Hotel & Marina offers an authentic San Diego experience. Iconic sunsets and a waterfront destination…it’s comfortably upscale without pretense. As an architectural cornerstone positioned at the point of entry into the city - by air or sea - the imposing facade of the hotel reflects an architectural design inspired by the region’s naval influence. In the mid 1800s, city leaders realized the potential of the San Diego Bay and, with the anticipation of the opening of the Panama Canal, the importance of improving the harbor for commerce. Significant modifications were needed to the Bay to accommodate large ships. As a result, Harbor and Shelter Island were developed, as well as much of the land beneath the San Diego International airport. Today’s San Diego has evolved into a place to meet and share inspiration. Overlooking the scenic San Diego Bay and a private marina, the hotel is a place where San Diego soul and contemporary style go hand and hand. A Bayside resort with urban accessibility, the hotel is a waterfront hub connecting you to the destination’s renowned attractions. Ideally located within easy reach, the historic Liberty Station, the waterfront districts of Point Loma, the energy of Little Italy and the Gaslamp Quarter offer convenient, lively dining and entertainment venues. Amongst exquisite lifestyle decor and a relaxing atmosphere, the Sheraton San Diego Hotel & Marina reflects a perfect haven for the active lifestyle that is woven deep into the region’s DNA. There are waterside fire pits and three pools - each with a unique personality. But most importantly, the hotel is designed to make best use of San Diego’s average 72 degree year-round sunny weather. Sitting on the dock of the Bay, the hotel offers access to water sport rentals and sailing tours to provide an extraordinary perspective of San Diego. Along with the diversity that found home in San Diego, the intense energy that the destination acquired offers a remarkably unique experience. Naturally, this energy worked its way into the foundation of the hotel. From the moment of arrival, the hotel is designed to offer a scenic environment with unmatched flexibility and capability. The nautically inspired guest rooms and suites come with an elegant array of amenities and social enabling conveniences. Social travelers seeking something astonishing can choose one of the spacious and well equipped suites for a unique and luxurious home away from home. Reflecting the needs of the world’s social traveler, a great hotel is built with much more than awe-inspiring design. The Sheraton San Diego Hotel & Marina enlists a warm, friendly and tenured staff that is connected to the urban energy of downtown San Diego. ... more   less 
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina

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