On a recent vacation to San Diego we had the priviledge of receiving excellent customer service during an unpleasant experience with our accommodations. Our reservation at a sister property was booked incorrectly when we arrived and there were no rooms available --- the Marina Inn was contacted and had a room available. We walked into the office of the Marina Inn and we were immediately acknowledged by the young lady behind the desk, later learned her name is Nicole, even thought she was assisting somone on the telephone. Nicole immediately started to apologize for the inconvenience of having to come to another property and quickly got us registered and on our way to a room. Once we got to the room it was a 'Smoking Room' which would not work for us as I am allergic to cigarette smoke. I returned to the front desk and explained the situation and without any hesitation Nicole went to work to change our room assignment. Every time we went to the front desk NIcole greeted us with the most beautiful smile and was eager to help in any way she could. Nicole's positive attitute and friendliness is a tremendous asset to your business! What started as an unpleasant experience for us was handled extremely professional and with an attitude of 'Let's make it right' which is rare these days. We learned during conversations with Nicole that she had just recently starting working for the Marina Inn -- I must say the decision to hire this young lady was a good decision!!! We had several opportunities to observe Nicole interacting with other guest and observed the identical treatment that we received from her being extended to other guest. Nicole is a natural at her position with your company and a tremendous asset!
- Official Description (provided by the hotel):
- Welcome to Marina Inn and Suites, conveniently located next to the San Diego Int'l Airport, Lindbergh Field. Only 300 yards from the beautiful bay of San Diego, our phenomenal location and customer service is exceptionally outstanding! Just two blocks from little Italy rich with restaurants and beauty, and a few short miles from the Gaslamp District,which features an abundance of restaurants, night clubs, shopping and museums. If you are a sports lover you will be just minutes from PETCO PARK home of the San Diego Padres. Our amenities include, but are not limited to, Microwave and Refrigerator available upon request, and Swimming Pool. Sea World and Zoo Savings Packages are available. Great value visit us soon! ... more less
- Reservation Options:
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- Also Known As:
- Marina Inn And Hotel San Diego
- Marina Hotel San Diego
- Marina Motel San Diego