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“Decent place for a conference, but could use some upgrades”

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Town and Country San Diego
Ranked #199 of 279 Hotels in San Diego
New Jersey
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Decent place for a conference, but could use some upgrades”
Reviewed 12 November 2013

I was there for a conference and it was OK, nothing spectacular but no serious problems either. I stayed in the Regency Tower, which is one of the two larger buildings. Room was clean and quiet - a big plus. Some of my friends who stayed in the smaller "cottages" said they seemed a little bit dated, and being closer to the highway, much noisier. The grounds are attractively planted and there are several outdoor swimming pools - unfortunately, given the time of year (November), it would have been nice if the T&C had one indoor pool. The desk in my room was small, and I didn't appreciate having to pay an extra $8/day for wifi, especially since the T&C is not inexpensive to begin with. The conference facilities are good, but the meeting rooms are some distance away from each other, which is inconvenient if you're at a larger meeting that requires multiple rooms. I found the food at the T&C's restaurants overpriced and barely passable, except for the breakfast buffet which was OK. Fashion Valley mall, adjacent to the T&C, has some typical fast-food places that are at least as good as the food in the T&C's restaurants. The San Diego trolley stops just behind the hotel and it's a quick ride downtown (but the trains stop running before midnight!),

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LuigiNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 20 November 2013
Thank you for your review of our hotel and for staying with us for your conference. We appreciate your taking the time to update us, and others, with your feedback. Please know that all our reviews are shared with management to better our product and service for our guests.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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1 review
Reviewed 8 November 2013 via mobile

I stayed at Town and Country for a conference. The room rate was double what it was worth. They charged 8$/day for wifi. The breakfast buffet cost $11 and would have been free anywhere else. The staff was pleasant, but all services were outdated and over priced. They did not provide shuttle services or any other courtesies. An overall outdated hotel and business. And the maintenance worker ignored the do not disturb note every single day of my week long stay.

Stayed November 2013, travelled on business
Helpful?
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 20 November 2013
We are so very sorry that you felt our hotel was not cost effective. We do offer bundle packages, which include breakfast and WiFi that may have been beneficial for you. I regret that you were not told of this offer. Our apologies to you for the fact that you were disturbed by maintenance. This will be addressed immediately and we offer our sincere apologies to you.
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Tacoma, Washington
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 November 2013

I was there for a conference so it was fine for that. As far as resorts go, yes, this is a good one. The grounds are well kept and it seems there is plenty to keep one busy there, but it is stuck in the city with a mall within walking distance. Although the beds were clean and room in very good condition, I'm not a fan of some of the vintage decor (there was a picture of a colonial girl in my room, my coworker's room and the hallway, which just creeped us out). Yes, it worked just fine for my short stay at a conference. The front desk was great, the grounds keepers were polite and of course the CA sun was always wonderful.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beernu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 20 November 2013
Thanks for staying with us for your conference and for all your comments - even on the painting in your and your coworker's room. We will let the front desk and our groundskeeping crew know of your comments on how polite and great they were. We'll also keep our California sun shining for your next visit! Hope it will be soon.
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Scottsdale, Arizona
1 review
Reviewed 6 November 2013

Nothing that blows you away about this place. Name your place on Priceline chose this for me...so it wasnt cause i wanted to stay here...SMH. My room was clean, looked very vintage & outdated. Lots of old people for golfing i think...navigating through the parking lot was a hassle...only thing i liked about it was location & the landscaping. Lots of palms and trees, plants etc...And this was supposedly the updated tower. lol. Nothing updated about it.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bearsnation21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 7 November 2013
We appreciate your booking your stay with us through Priceline and your nice comments about our location, landscaping and cleanliness. Our room decor does vary throughout the hotel so perhaps another room would be more to your taste. We also appreciate the time you took to post your review, thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York State
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 November 2013

I recently stayed at the Town and Country Resort while attending a conference. It's a great spot! No, it wasn't built yesterday, but that didn't make any difference. The rooms are clean and neat; the staff is great; and the grounds are absolutely beautiful. Some reviewers have cited a "lack of updated decor" in the rooms as a concern at this hotel. Personally, I am tired of the "updated" brown, rust, and gold swirly carpets and bedding and 1950's revival furniture, that seem to have taken over many other hotels in the last few years. I very much appreciated the fact that this property does not look like every other conference center I've been to in the last few years. My room (5th floor, king sized bed) was very comfortable, and attractive. The small balcony overlooking the pool was a plus! It was extremely convenient to hop onto the trolley just a short stroll from the hotel. We were able to take in Old Town, a harbor cruise, etc. during the conference. My only complaint would be that the pillows, while plentiful, were not very comfortable. I do agree with other reviewers that refrigerators in the rooms should be added. Some fellow conference attendees needed to chill prescription medications and found the "ice in a bucket" method to be unsatisfactory. The staff at Town and Country were extremely friendly and promptly responded to many needs throughout the conference. The San Diego weather was a wonderful treat. Bravo.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank exVermonter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 5 November 2013
We appreciate your mentioning that the Town and Country is a great conference spot. We were the first convention center in San Diego and have over 200,000 square feet of meeting and event space. We're glad the trolley was an add plus for you as it does make getting around the city so convenient. Please note that refrigerators are available upon request so attendees needing one for medical needs can request them. We look forward to having you back to our wonderful city again soon with it's average daily temperature of 71 degrees and 350 sunny days per year!
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Los Angeles
Level Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 1 November 2013

This hotell is a convention hotell, not a hotell that will give you personal experiences. I stayed at this hotell in October when I attended a conference for 4 nights. My husband and our 15 months old toddler went with me. As being a parent and staying at this hotel, the greatest pros was the garden room we were given. The room was in a one storey building, facing a small garden with a lawn, chairs and sofas. There was only a small step from the room to a one stair step out to the garden areas which was great when you have a toodler! The largest con was the lack of a refridgerator in the hotellroom. IF there would have been a refridgerator, I would probably give the hotell one more star. Now, we stored fruit and some toddler food in the icebucket which was really inconvenient,
But above that, the coffee machine worked good, the soap held good quality and we liked the towels in the bathroom. Sure, the room and the bathroom was a little bit outdated, but it was clean. The laundry service worked just fine and the people at the frontdesk when checking in and out were very nice and helpful. We tried the food in all the restaurants and they were children friendly at all the three places. It actually worked gret to bring a child to the fine dining option, the Trelises. We went to the diner with sports theme one night, but I would not recommend that place if you have children. It is extremely noisy, not very nice at all, but the food was ok.
The beds were of good quality, not too soft. A crib came without extra cost but be sure to bring some extra blankets and a pillow for your child.
Parking is really easy, there are alot of parking spaces, but still organized so that our garden outside the room was not right on the parking spot, which felt nice as a parent.
The hotel can easily be reached from the highway, is close to Balboa Park and San Diego Zoo. The shopping mall Fashion Valley can be reached through a path from the hotell, it's only 5 minutes away, and there you have different department stores, restaurants and shops.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelenaUmeaLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 5 November 2013
Thank you for the three stars, but we could have received four! Refrigerators are available upon request so one could have been provided for you and we would have gotten our extra star! Please note this for future as we'd definitely like to have you back again. Thanks for taking the time to post your review.
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Tucson
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 November 2013 via mobile

Have stayed here twice before more than 7 years ago. Nothing has changed. Great service all around. Lush gardens and clean rooms. Multiple venues, unique pools and fountains and restaurants. Great conference areas. Great location with quick access too everything. Rooms are spacious but outdated. 80's luxury decor that seems out of place.

Stayed October 2013, travelled on business
Helpful?
1 Thank EIZABETHTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Sales & Mktg. Coordinator at Town and Country San Diego, responded to this review, 1 November 2013
Thank you for taking the time to post your review and for being a multiple visitor to the Town and Country over the years. We appreciate your kind comments about our great service, rooms, gardens, restaurants and conference areas, and also your feedback about our decor. We look forward to having you with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Town and Country San Diego

Property: Town and Country San Diego
Address: 500 Hotel Cir N, San Diego, CA 92108-3005
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in San Diego
#34 Romantic Hotel in San Diego
#69 Family Hotel in San Diego
#77 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Town and Country San Diego 3.5*
Number of rooms: 900
Official Description (provided by the hotel):
Located in Mission Valley and the heart of San Diego. Convenient, central location provides easy access to all of the city's sites & attractions. 6 miles from Lindbergh Field and ten minutes from Old Town, Zoo, Balboa Park, SeaWorld, the bays & beaches. On property you will find expansive grounds in addition to a fitness center, 3 pools, and 3 restaurants. Adjacent to a trolley stop, Fashion Valley Shopping & golf. ... more   less 
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Also Known As:
Town And Country Hotel San Diego
Hotel Town And Country
Town Country Resort San Diego

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