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“Could be great”

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Town and Country San Diego
Ranked #182 of 279 Hotels in San Diego
Reviewed 5 July 2014

Resort fee + hidden parking fee = feeling ripped off - bungalows smell like mold and after a shower all mirrors and windows were steam covered. Stay in the tower. The tower is very nice - or at least the room i stayed in a few months back was nice.

  • Stayed: June 2014, travelled solo
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Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

We're glad you enjoyed your tower room when you stayed with us in the past, but do apologize for the problems you encountered with your most recent guestroom. We will have management check on the guestroom. We have a lot of positive changes coming to the hotel and hope you will come back again for a better stay.

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Reviewed 5 July 2014 via mobile

Great location if you're going to Sea World. However the hotel will try to stick you with a "resort fee" on check in that is not disclosed earlier. Paid parking was abysmal. The lot is a maze and coming back late at night, I scoured the lot searching for the last space. After I was in, I saw others circling the lot, looking for spaces.

Stayed: July 2014, travelled with friends
1  Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

We're so sorry that you were frustrated by a few things, even though you enjoyed our location and it's close proximity to Sea World. I do hope you enjoyed your visit there and regret that parking was a problem once you got back to the hotel. Please know that you can always get assistance from the bell team to drive you back to your room should you have to park farther away from your guestroom than you'd like.

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Reviewed 5 July 2014

The rates for this hotel seemed competitive online until I went to pay for my room and I was charged for parking, resort fees, taxes, and more. I was charged twice per day for resort fees and double charged for one of my nights. Had I not caught their mistakes I would have paid $300 too much...

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with this hotel
1  Thank Emily J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

We are sorry that there was a problem in your billing and glad you reviewed your invoice so corrections could be made. We apologize to you for our error and will address the issue with the team member who made the mistake so it doesn't happen again. Our apologies.

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Reviewed 5 July 2014

This is a beautiful property with amazing plants, trees and flowers throughout. Our room was clean and classy. The staff was friendly. It's located right next to the light rail and an upscale mall. The swimming pools were sparkling clear and the grounds are spacious. We stayed in the Tower. We had a lovely 7th floor view of the pool but some rooms have lousy balconies, (view of wall or first floor walkway,) so make sure you get what you're expecting.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

We're pleased that you were very happy with your accommodations, view, plant life and pools and felt it was "a botanical wonder". We aim to please and appreciate your time in posting your review.

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Reviewed 4 July 2014

We have stayed here every year for the pass 4 years. We always love this hotel. Very friendly staff and beautiful room. Best buy in San Diego IMHO. .....................................................

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Oracio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

And we appreciate your humble opinion, as we do from all our guests. Thanks for your feedback, we're glad our friendly staff and beautiful room have kept you coming back year after year. We love having you.

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Reviewed 4 July 2014

Every employee I encountered greeted me in a friendly manner. The place is huge and very well kept. The trolley is continently located behind the hotel so you can go out and about to check out your surroundings.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with this hotel
Thank Alejandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

We strive to provide friendly service to all our guests and are glad we succeeded with you. Glad you were able to make use of the trolley located right next door to get around San Diego in an economical way. It's just so convenient!

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Reviewed 4 July 2014

The only thing that was done was our beds, everything else was still left undone and messy. We only left tips as etiquette. Also, there were 2 roaches behind the beds and the sink clogged up once. Everything was so expensive and I honestly wouldn't have minded paying if the service would have been better. Will not be coming back here and definitely will not recommend.

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Viviana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded 10 July 2014

There is no excuse for the problems you encountered and we do apologize. We've shared your review with housekeeping management and want you to know that there will be improvement should you decide to provide us another opportunity to serve you in the future. We appreciate your feedback.

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Additional Information about Town and Country San Diego

Address: 500 Hotel Cir N, San Diego, CA 92108-3005
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in San Diego
#34 Romantic Hotel in San Diego
#69 Family Hotel in San Diego
#77 Business Hotel in San Diego
Price Range: £82 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Town and Country San Diego 3.5*
Number of rooms: 900
Official Description (provided by the hotel):
Located in Mission Valley and the heart of San Diego. Convenient, central location provides easy access to all of the city's sites & attractions. 6 miles from Lindbergh Field and ten minutes from Old Town, Zoo, Balboa Park, SeaWorld, the bays & beaches. On property you will find expansive grounds in addition to a fitness center, 3 pools, and 3 restaurants. Adjacent to a trolley stop, Fashion Valley Shopping & golf. ... more   less 
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Also Known As:
Town And Country Hotel San Diego
Hotel Town And Country
Town Country Resort San Diego

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