Where to begin? Nothing about our stay was what we expected or even acceptable.
We arrived just after 3:00 to check in and were told that the room wasn’t quite ready so we went to get something to eat and returned at about 4:30 and were told the room still wasn’t ready. We couldn’t wait by the pool because there was a loud, 21 and over only pool party hosted by 91X radio station going on at the pool and our 15 year old wasn’t allowed in. When we were finally given a key at about 5:00 it was for a downstairs room even though we had requested an upstairs room. Upon entering the room that “housekeeping had just finished up” we found a large cockroach dying in the bathtub. When we tried to log on to the wifi we had been given a password for, there was no network and when I called the front desk they said the router was down and probably wouldn’t be fixed during our 5 day stay (it wasn’t). We had booked one of the Suze Suites so that our 15 year old and we could have a little privacy at night but the French doors between the rooms wouldn’t close so that was a bust too. That night a family with two small children checked into the room above us at around 10:00 pm and their children did gymnastics and jumps off of the bunk-bed above our bedroom for about an hour. Early in the morning the maids yelled loudly back and forth to each other but somehow when we left at 8:00 am and returned at 5:00 pm they still hadn’t gotten to our room. Additionally, they never replenished the shampoos or soaps so we had to go out and grab it off the carts, which were conveniently left blocking the hallway to the back gate all day and night.
One morning we woke up to find we had no hot water; the front desk said they were working on the water heater. When we got home that night the water was so hot that it was unsafe for suites made to accommodate small children and you couldn’t turn it up enough to get good pressure without scalding yourself.
Other reviews talk about the overzealous security but they must only work when they are having drunk-fests on Sundays. People screamed in the pool and walked past our room talking loudly late into the night and there was no one there to curtail any activity.
The Lafayette advertises itself as a sort of posh retro hotel for sophisticated guests and families who want suites and a lovely pool but when you get there it is clear that they are much more interested in catering to the 20-something college crowd, bachelor/bachelorette parties and business people on boondoggles. The management clearly does little to ensure any quality or guest service and we were sorely disappointed after the high expectations created by the presentation on the web site. The hotel has potential but they need new management, new house-keeping staff and a more honest marketing campaign.
- Official Description (provided by the hotel):
- Built in 1946, the Lafayette has been the site of historical glamour, and offers a unique change from a typical hotel experience. Among its famous guests were Bob Hope, Lana Turner, Ava Gardner and Betty Grable. Inside, the Mississippi Ballroom took center stage where Hollywood’s stars came to dance the night away. Conveniently located to all shopping, entertainment and business areas, the historic Lafayette Hotel, Swim Club & Bungalows is, indeed, the best lodging choice in San Diego. ... more less
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- Also Known As:
- Lafayette Hotel San Diego
- Lafayette San Diego