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“Nice hotel, but lots of street noise and street people”

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THE US GRANT, a Luxury Collection Hotel, San Diego
Ranked #41 of 286 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 April 2013

This is a beautiful old historic hotel. The rooms are very comfortable and their details like the sheets, beds and bathroom are very high end and comfortable. However, being an old hotel, the windows are noise porous in spite of the heavy curtains. I was awoke at 5am by construction trucks backing up (beep, beep, beep) next door. We also walked to local restaurants and the surplus of homeless people taking advantage of the climate and generous government handouts make walking interesting. Also be prepared to be attacked by restauranteurs hawking their menus.

Stay here if it is convenient.

  • Stayed: April 2013, travelled on business
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Thank Financedude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 26 April 2013

Greetings,

Your balanced review is appreciated. We know that people like to hear insights on a guest stay prior to making a decision for themselves and we hope that your feedback assists them in this mission. We agree that being a downtown hotel does come at the expense of some added downtown energy. From a location perspetive to all things San Diego we have come to rely on our proximity to deliver the best to our guests both inside and outside our doors.

We hope that while this stay was not perfect, that you come to find us again in the future. Let us know about your request for a quiet room as we have many different room types that may work better for you next time.

Thank you and safe journeys,

Nathan Davis, Director of Operations

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1,220 - 1,226 of 2,549 reviews

Reviewed 15 April 2013

Stayed here for 3 days between 3/15 - 3/18. Beatiful hotel in an amazing location.. Walking distance to the Gaslamp, Horton Plaza etc.... ROOMS ARE BEAUTIFUL AND COMFORTABLE. GREAT BATHROOMS..FANTASTIC BEDS..CLASSY ELEGANT AND COMFORTABLE! One of the best hotels I have stayed at in the US.

Room Tip: Higher floors may have a water view.. $3 5a day valet parking Be sure to eat at Brians 24. Great f...
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  • Stayed: March 2013, travelled with friends
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Thank chrisloris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jared D, Front Office Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 16 April 2013

Thank you Chrisloris for your kind words and rich reviews of our "classy" rooms! Our location is truly bragworthy, being right on the North corner of the historic Gaslamp District, across from Horton Plaza and steps to a trolly stop; all of San Diego is at your fingertips! We look forward to welcoming you back and; of course; you stay classy Chrisloris! - Jared Director of Front Office

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Reviewed 13 April 2013

Great location but when we stayed here there was building work going on at the
Horton plaza which started at 7 am every morning. The hottel staff were very apologetic and understanding
The restaurant was superb and the food
Was first class but a slight criticism was the dress code as my wife and myself made an effort but there were people in there with baseball hats shorts and jeans
Which was not in keepings with a 5 star hotel more like Denny's

  • Stayed: April 2013
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1  Thank simon g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jared D, Front Office Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 14 April 2013

Congratulations on your Honeymoon and thank you for celebrating with us! We also appreciate your understanding with the beautification of Horton Plaza across the street from us. Fortunately, it seems most of the major work is done for the summer with just some mild cleanup left so we look forward to your return! I apologize for the lack of sophisticated dress of the guests at times in the Grant Grill. While San Diego definitely celebrates a more casual small metropolis I am confident the food quality was well beyond comparison! Though I could never argue with the clever moniker of Moons Over My Hammy (Trademark).... Thank you again for the gift of feedback and we look forward to welcoming you back. Jared. Director of Front Office

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Reviewed 11 April 2013

My daughter (age 9 ) and I stayed at the US Grant for two nights this week. It's hard to remember a better hotel experience! We chose the US Grant because we are Starwood Preferred Guests and typically stay in Starwood properties. Upon making reservations I was concerned it would be a hotel catering primarily to business travelers. While it is great for the business traveler it is also great for the vacationer! Everyone from the valet, to check in , the concierge, to the wait staff in the restaurant were friendly, kind and would go out of their way to make sure we were taken care of. This is one of the best Starwood Properties we have stayed in. Awesome experience, we cannot wait to get back.

  • Stayed: April 2013, travelled with family
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Thank red221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jared D, Front Office Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 13 April 2013

Thank you for your great feedback! We are so pleased you enjoyed your trip and discovered our ability to cater to business, family, vacationers, weekend warriors and luxury travelers alike. Thank you for being Starwood Preferred guests and we are glad your young daughter enjoyed their time also. We look forward to being here another 102 years and welcoming you, your little one and someday her little ones also! -Jared, Director of Front office

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Reviewed 10 April 2013

I recently stayed at the US Grant to celebrate my friends bachelorette party! Demi, the Guest Loyalty Coordinator was so fabulous! She upgraded us to the beautiful Signature Suite and sent up a welcome amenity!
Kaylyn greeted us upon arrival with a friendly smile! Steven checked us in and made us feel so welcome.
During our stay three different social hosts assisted us and all three were incredible! Bryan, Ryan and Andrew were all fantastic!
We also dined at the Grant Grill which was just AMAZING! Sydney greeted us in the restaurant and showed us to our table in the private dining room. Sergio was our server and another Sergio was our busser – Both were just fabulous! The food was delicious and the presentation was just perfect! The manager Lindsey came to the table to check on us and make sure everything was going well.
I must say staying at the Grant was the BEST decision we made! The staff at the US Grant are AMAZING! Thank you for an incredible, memorable experience – We will certainly be back!

  • Stayed: April 2013, travelled with friends
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Thank NYgalMB-yall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jared D, Front Office Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 13 April 2013

We are pleased and proud that so many ambassadors made such a positive impression on you; and Bravo, your name recollection is impressive! You would excel in the hospitality industry! Thank you for being our guest and we look forward to welcoming you back. Jared. Director of Front Office

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Reviewed 10 April 2013

We stayed here for two nights for our Sea World trip.

There was a little hiccup at the beginning but their excellent, top-notch services, and great breakfast selections and credit really made the rest of the stay very enjoyable.

We got a good deal of the standard two- bed room with the bed and breakfast package through spg and decided to upgrade to the legacy suite. Since all the legacy suite has only one bed so they offered us with a roll up bed to accommodate the four of us (2 adults + 2 kids: 6 & 3 yrs. old). We went to the room and were very disappointed how small and crowded it was, it's almost impossible to turn in the bathroom with just me and one kid. We were just talking about how they were going to fit in the roll up bed and the phone rang. They told us that they didn't realize this room was too small for a roll up bed and offered us to move one stair up to a different legacy suite with more spacious floor plan. We weren't very happy with all the hassle of unpacking and packing and kids refused to leave the room which we just barely settled in. After about an hour of all the hectics, we held our breath before opening the door hoping for a better room, and boy, all the hassle paid off, the second room is so much bigger with a huge bathroom and open shower.

All the staffs were very friendly and accommodating and made sure we enjoy the stay. They ended up didn't charge us for the upgrade even we didn't even ask for them to wave it. The room was very comfy and quiet. All and all, very nice experience!

  • Stayed: April 2013
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Thank Esther T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 30 April 2013

Like a flower blooming, one never fully knows how beautiful the full picture will be till it is already complete. Looking back we apologize that we did not execute excellence from the beginning of your stay. We truly appreciate your allowing us the opportunity to correct our course mid stream so that we could deliver the best for your stay!

Please come back again and continue to explore our storied halls. Like a glorious flower our hotel has many different aspects and perspectives to appreciate.

Nathan Davis, Director of Operations

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Reviewed 9 April 2013

San Diego was our first destination for the trip. We had chosen to stay at the US Grant hotel and from the minute we walked in the lobby looked nice and clean which was good. One of the good things is that they give out water like its candy! So we were loaded with water! The rooms are great for a 2 - 3 night stay which is what we were doing. All in all it was a great couple of days and the location was perfect, right in the heart of the city! Not to forget our concierge 'Brooks' he fantastic the whole time we were there so we never went or eat at a bad place. This was the perfect start to our holiday!

Room Tip: Try to get a high level room for a very nice view of the city!
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  • Stayed: March 2013, travelled with family
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1  Thank Josh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded 1 May 2013

Hello Josh,

We are glad you appreciated our generous dispensation with water! We think that a big part of our being special is due to these small touches. What truly defines us though are our ambassadors and we are elated that you have recognized Brooks in your review! He has an intimate knowledge of our hotel and community and we are blessed to share him!

Please come back and make us your only destination with your next vacation! We are sure that Brooks will keep you entertained and delighted however long you may have!

Nathan Davis, Director of Operations

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Additional Information about THE US GRANT, a Luxury Collection Hotel, San Diego

Address: 326 Broadway, San Diego, CA 92101-4800
Phone Number:
Region: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in San Diego
#15 Luxury Hotel in San Diego
#16 Green Hotel in San Diego
#26 Business Hotel in San Diego
#31 Family Hotel in San Diego
Price Range: £155 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — THE US GRANT, a Luxury Collection Hotel, San Diego 5*
Number of rooms: 270
Official Description (provided by the hotel):
Our Luxury San Diego Hotel offers an exquisite experience in one of America's finest cities. THE US GRANT, a Luxury Collection Hotel, San Diego has a luxury experience with a historic feel to make your trip to San Diego memorable. ... more   less 
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Also Known As:
The Us Grant Hotel San Diego
Us Grant San Diego

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