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Pacific Terrace Hotel(San Diego)
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US$618
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Reviews (692)
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All reviewsshelter islandprivate beachmarina viewnice resortfire pitpoint lomapool baron site restaurantsan diego bayfitness centerslidersclose to the airportupon checkvesselweddingyachtvalet
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21 - 26 of 692 reviews
Reviewed 3 weeks ago

My daughters and I had a wonderful restful stay. Everything was close by and the views around the property were beautiful. Con was they have elevators and with my elderly mother it was a bit tough but they did try and accommodate us on a lower flower however it was further from the amenities so we opted to stay upstairs.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank llua619226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKRManagement, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this reviewResponded 2 weeks ago

Thank you for sharing your recent stay experience llua619226. We are pleased to hear you enjoyed your recent stay with us, and that you enjoyed our close proximity to San Diego attractions. We can certainly agree our views from every angle of the resort are certainly a beautiful sight to take in. We hope to see you for another visit again soon!

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Reviewed 3 weeks ago

was in town for a wedding and this is the spot we stayed at. really neat location out on Shelter Island. Is an older facility that has had a recetn face lift. nice pool areas, nice workout area. rooms are decent size and in reasonable shape. staff was pretty darn friendly and helpful. i guess i could nit-pick here or there but all-in-all this was a nice and unique place to stay

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKRManagement, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this reviewResponded 2 weeks ago

Thank you for sharing your recent experience jon s! We are pleased to hear you enjoyed your time at our resort. Your kind words regarding our friendly and helpful staff certainly stand out. We hope to have the opportunity to see you again soon!

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Reviewed 4 weeks ago

Had an absolutely amazing time at the Kona Kai. The staff were friendly, charming, and had a great sense of humor. I decided to bring my family along while I attended a conference in San Diego. A highlight of the stay was the

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kdurbin375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKRManagement, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this reviewResponded 2 weeks ago

Thank you for your five star review kdurbin375! We are quite pleased to hear that you enjoyed your interactions with our staff, and your family time at our resort. While your review was cut short, we can guess that your trip highlight may have been our gas fire pits, resort style pool area, private beach, beach cruiser bikes, Vessel restaurant or even our panoramic views! We hope to have the opportunity to welcome you and your family back again soon and discover the highlight of your next trip!

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Reviewed 4 weeks ago

Stayed here 4 nights while visiting our daughter and son-in-law. While we were a little surprised our room wasn't ready for check in yet at 5 pm on Saturday the staff was very courteous and apologetic on what obviously was a very, very busy weekend. The facility is very clean and well decorated and the rooms were very nice. Drink prices at the pools are "resort" style..translation "very high" but knew that going in a bit and the fact they have an "adults only" pool makes the higher prices palatable. Ate in the restaurant and the food was very good and pricing comparable to other quality restaurants in San Diego.
This property is right on the bay and a little remote but if you are up for some walking there is a marina with a number of very good restaurants/bars about a mile away. There are other restaurants and bars on Shelter Island that are closer but we chose to walk. Uber costs approximately $10-14 to the airport and approximately $14-20 to Coronado Island where our daughter works. Downtown Gas Lamp district is also between $10-$15.
Outside you will here the noise of the bay(helicopters, boats etc.) but the rooms are very, very quiet. Had a little glitch in our billing with the mini-bar but one phone call was all it took to straighten out and the young lady assisting me was pleasant and apologetic for the billing error. We will certainly consider this property the next time we visit San Diego.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank kurttj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKRManagement, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this reviewResponded 2 weeks ago

Thank you for your wonderful review kurttj! We are so pleased to hear you enjoyed your recent stay with us. Your comments regarding our helpful staff and unique amenities certainly stand out! We are also pleased to hear you enjoyed our new adult only Paloma Pool area, and our close proximity to many of the exciting attractions San Diego has to offer. We hope to see you again for another relaxing, quiet visit soon!

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Reviewed 4 weeks ago

We are frequent travelers and I was so disappointed in the service. Front desk checkin/checkout was extremely unorganized and poor service. Our room was not ready at the 4:00 checkin. Very rude manager! Not until I dealt with her at checkout did I lose my temper with the incompetence and poor service. I can say the valet guys were very very nice! Perhaps the valet team should train Management and front desk in customer service.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fr0mla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKRManagement, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this reviewResponded 2 weeks ago

Thank you for reaching out regarding your experience fr0mla. Our management team has attempted to reach out to you, but have not been able to make contact regarding your recent visit. We wish to obtain some more information regarding your stay, and would greatly welcome the opportunity to rectify any disappointments you experienced during your recent visit. We hope to speak with you soon!

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