We loved our experience and stay at this facility. Everything, from breakfast to accommodations to location, were perfect. And just when we thought we had experienced perfection, I realized several days later that I left a battery charger for my camera in the hotel room. Ivan at the hotel did a great job tracking it down, giving me calls to keep me updated on his progress. And to my surprise, he apologized to me for the few days that it took to find it and he offered to ship it to me for free. Now that's great service!