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“Very nice hotel in a dreary town”

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Holiday Inn Canyon de Chelly
Ranked #2 of 2 Hotels in Chinle
Reviewed 14 October 2013

Let's face it - about the only reason for going to Chinle is to tour the spectacular Canyon De Chelly. But if you have to spend a night here, the Holiday Inn is an excellent choice - much nicer setting than the competitor's closer to the main highway. Things were a bit chaotic the night we were here as the hotel unexpectedly had to accommodate a busload of tourists who had been diverted from the Grand Canyon because of the government shutdown. But the staff managed with efficiency and friendliness. The rooms are average size, and ours had a narrow balcony just barely wide enough for the two arm chairs we pulled out so we could enjoy a pleasant view of trees and a small pond. The restaurant is fine for what it is, and you can't beat the location just a short distance from the canyon visitor center.

  • Stayed: October 2013, travelled as a couple
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2  Thank susanskate34607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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387 - 393 of 934 reviews

Reviewed 13 October 2013

This hotel is located at the beginning of the canyon..Very comfortable and clean. All personnel were very friendly and courteous. Restaurant was very good. We would return if in the area. We stayed on the top floor. There is no elevator so be prepared to carry luggage upstairs.

  • Stayed: October 2013, travelled as a couple
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1  Thank Marways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

There aren’t many good lodging options in Chinle. We chose Holiday Inn based on its reputation, authentic look (with surroundings), and location relative to the canyon. The cons of this hotel were: lukewarm shower and old, loud HVAC units (bring earplugs). The pros were: reputation, location, guest laundry, easily obtained late checkout time, and ability to rent safety deposit box free of charge. The hotel room was as you’d expect—king bed, non-smoking, with small fridge (a plus!).

The necessity of the safety deposit box was based on the MANY posted signs about not leaving valuables in your car or viewable anywhere. Chinle has a high crime rate, which intimidated us, quite frankly. We made sure to be aware of our surroundings at all times, never flaunted our gear for anyone to see, and never left anything valuable in the car. While on tours, we either carried our stuff with us (eg, camera gear) or left it in the hotel safety deposit box.

The hotel easily accommodated our late check out time, which was helpful since we had been concerned about leaving our luggage and gear in our car for our 4-hour morning tour. We left Chinle with all of our belongings intact.

For stories and pictures from our trip, see The Curious Travelers blog.

Room Tip: Room 237 had lukewarm water and a loud AC unit. We preferred being on the 2nd floor since the first...
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  • Stayed: October 2013, travelled as a couple
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1  Thank TheCuriousTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Canyon de Chelly, responded to this reviewResponded 29 October 2013

Dear TheCuriousTravelers,

Thank you for taking the time to post a review of our property. We are so pleased you liked the convenient location of our hotel. We sincerely apologized for the shortfalls you have experienced during your stay. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 8 October 2013

The canyon de chelly is a really great visit, not to be missed, especially as its one of the few parks open during the US gov shutdown. However there isn't much to choose from for accommodation or eating close by. We stayed two nights at the holiday inn. Our arrival set the tone. We arrived at lunchtime hoping for some lunch and they couldn't even provide a cup of coffee. The room was fine but the restaurant left much to be desired. Real lack of service especially from the greeter who was always on the phone and couldn't be bothered to show us to a table. Long wait for our meals and over 20 mins at the table to even get a drink of water.

All this for a hotel which cost about double what we have been paying in other towns
If visiting the canyon I would recommend staying at most one night in chinle

  • Stayed: October 2013, travelled as a couple
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Thank clareacer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Canyon de Chelly, responded to this reviewResponded 23 October 2013

Dear clareacer,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the service at the restaurant prevented you from fully enjoying your time at the hotel. We do take all of the reviews we receive very seriously and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D.
Case Manager
IHGCare

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Reviewed 6 October 2013

There is no opportunity on TA to split a review for Chinle itself and the hotel so I will do both here.
Chinle - this is a scary place. It is not for tourists (and doesn't cater for). There are many beggars who confront you at accessible places such as petrol stations. There are no restaurants (other than Burger King!) apart from the hotel.
While the only attraction (great though it is) is Canyon De Chelley, this also has many warning signs at every look out to remove valuables and lock your car. There are vendors at several look outs who give a hard sell for their wears.
Hotel - don't expect a pleasant welcome! The lady who served us was monosyllabic, no smile or any pleasantries whatsoever. We put this down to the character & culture of where we were staying but you would expect at least a smile and an 'hello' from a hotel receptionist.
The hotel itself was great. The room was fairly big, wifi easy access and the restaurant was superb. The staff there were pleasant and attentive. The food was lovely. I had the trout and my husband had the rack of ribs - both meals delicious. The service was fast and efficient.
Canyon-De-Chelley was a site to see. You can do both North and South Rims in a full day. We took the White House Ruins Trail in the South Rim, that is definitely worth a trek.

  • Stayed: October 2013, travelled as a couple
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1  Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Canyon de Chelly, responded to this reviewResponded 22 October 2013

Dear Lesley C,

We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the shortcomings you experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 5 October 2013 via mobile

I spent the night here before venturing into Canyon de Chelly, as this was the cheapest room available. It worked out well - the room was spacious and had a fridge, wi-fi had no problems, and I had an unexpected balcony view - it looked over the parking lot, but it also gave me a nice full moon shot too. Parking was an issue the night I was there - by the time I rolled in at 10:30, there were literally a handful of spaces left - I had to drive back to where the lobby. And there's no free breakfast because the hotel houses Garcia's. No reason not to consider this place if you're going to Canyon de Chelly (and which traveler to Chinle isn't going there?).

Stayed: September 2013, travelled solo
Thank ScottInPTC-GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

This is the closest hotel to the Canyon. It is on the edge of town less than a mile from the Monument entrance. Rooms are large - ours had a nice patio door overlooking a shaded grassy area. The patio though was quite small and had no chairs.

The restaurant was extremely busy-but the wait staff was pleasant. The food is OK, but not too special. Many large groups stay and eat here.

Room Tip: Closest hotel to the Canyon.
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  • Stayed: October 2013, travelled with family
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Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Canyon de Chelly

Address: Garcia Trading Post, Chinle, AZ 86503
Phone Number:
Region: United States > Arizona > Chinle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Chinle
Price Range: £66 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Canyon de Chelly 3*
Number of rooms: 108
Official Description (provided by the hotel):
Holiday Inn Canyon de Chelly hotel in Chinle, Arizona is located at the gateway to the Canyon de Chelly National Monument, the 2nd largest canyon in the United States! Just minutes from the canyon, you can tour the area with one of the local tour guides or you may do a self-guided tour of the canyon look-out points. The canyon has a total of 11 look-out points, all which have views of ancient ruins, petroglyphs, and pictographs. The hotel is a part of the historic Garcia's Trading Post located in the heart of the Navajo Nation Reservation. Enjoy a delicious meal in the Garcia's Restaurant which has a casual southwestern flavor. Or if you would rather enjoy a quiet and private meal, room service is available during regular restaurant hours. In our giftshop you can find beautiful Native American jewelry and southwestern works of art. For your convenience, vehicle tours into the canyon are available at the giftshop. At the end of the day, you can take a stroll through our beautiful courtyard or take a refreshing dip in our heated, outdoor pool(seasonal). ... more   less 
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Also Known As:
Holiday Inn Canyon De Chelly Hotel Chinle
Holiday Inn Chinle
Chinle Holiday Inn

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