I hate writing bad reviews, but when it's deserved I feel compelled to speak up.
To their credit, the Island Guesthouse & Motel is clean and quaint. Unfortunately that is the only nice thing I can say about this motel.
I am staying here for a wedding, but when I first called to claim one of the blocked rooms, they had no idea what wedding I meant, even when I gave the dates. The bride and groom had already visited the place twice to confirm the block and price. After a few phone calls around the owner confirmed and my reservation was finally made correctly. I was even told which room number I'd have.
A week later I got a call from the motel asking me for contact information for the bride and groom, since they couldn't find it. Wow. That phone call to the groom was one I hated having to make.
It is now the wedding weekend. I arrived and when I mentioned I was there for the wedding, I was greeted with surprise, and then told "Oh, there were gifts for the wedding guests, but I didn't know anyone else was coming for the wedding and I already gave them all away." Wow again.
In my room was a gift bag for one of the bridal attendants, not me. Her name was even on it, and if you'll remember they gave me my room number weeks ago. Yet another baffling mixup.
The motel side is EMPTY except for one other couple. The walls are paper thin, and you can hear everything between rooms. Yes, everything. Why were we placed in adjacent rooms when there are at least ten others empty?
This place is poorly run, no doubt. So much room for improvement! With all the other beautiful places here, I don't see why anyone would choose this, especially in the low season where there are vacancies everywhere. Next time, I will choose anything else. In fact, if they had not insisted I pay in full up front, I would already have left.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia and Hotels.com so you can book your The Island Guesthouse & Cottages reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.