We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly Front Desk Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites
Ranked #5 of 6 Hotels in Flat Rock
Reviewed 15 December 2013

David is the most friendly customer service geared front desk person I have ever had the pleasure of coming across. We had a little issues with them running out of food at breakfast the next morning but because of David we will come back anytime we are in Hendersonville.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Momofsat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (188)
Traveller rating
Traveller type
Time of year
Language

109 - 115 of 188 reviews

Reviewed 1 December 2013

Nice, clean room and staff was courteous. The front desk gentleman said he would "try" to find where the noise was coming from. The people must have had kids, but they also were up at late hours turning the water on and off (1am)! Nice enough hotel and if you aren't bothered by noise it will be just fine for you.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Munya2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded 17 December 2013

Dear Munya2013,

Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. I appreciate your positive feedback on our staff and rooms, however I am sorry about the noise. We try our best to ensure all guests have a great stay and undisturbed sleep. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013 via mobile

We stayed one night due to the unexpected ice storm. The check in was quick and easy, the room was large and the hotel was very convenient to gas station and Cracker Barrel. The shower head was great and the bed was very comfortable.

Our only concerns could be corrected easily. The telephone was not working and when we needed to contact the front desk we had to walk there. The shower curtain needs to be replaced, it is showing signs of mildew. And the bathroom door would not shut all the way.

But, what is important is a good nights sleep and were as to get that. Oh, and the breakfast was great! Gotta love having fresh pancakes made by a push of a button

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

room was clean and big. the shower was great. lots of water pressure and hot water. front desk staff was friendly. only a couple of restaurant choices, but one was a cracker barrel, so it was ok. parking could be tough if pulling a trailer or driving a motorhome, but we managed.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thugsdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We booked a trip at the last minute to the Hendersonville NC area and this was the only hotel we could find with availabliity. It worked out great. The room was clean and the free breakfast was pretty good. The coffee was a little weak and scrambled eggs were a little runny...but the cinnamon rolls were to die for. YUMMMMY!! The location was perfect and the staff was helpful. We would have liked to have a hot tub/jacuzzi, but they only had pool. It was pretty small, so I doubt we would have used it. But if we were in need of a room again, we would stay there again.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank QueenBee1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

This is a Holiday Inn, not a luxury resort, and it is in a new, treeless area, but everything runs as it should: reservations, check-in, breakfast, express check-out. Room is quite comfortable. Only drawback in October, 2013, is that a lot of road construction is going on around, making some noise a traffic inconvenience.

Stayed: October 2013, travelled on business
1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

Very nice Hotel . Excellent breakfast and nice amenities. This hotel is next to a Cracker Barrel restaurant, and McDonalds restaurant and only minutes from DuPont State Forest waterfalls and other hiking trails

Stayed: November 2012, travelled as a couple
1  Thank harveyelmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Flat Rock
3.6 mi away
Best Western Hendersonville Inn
Best Western Hendersonville Inn
#3 of 11 in Hendersonville
498 reviews
0.4 mi away
Mountain Lodge
Mountain Lodge
#2 of 6 in Flat Rock
332 reviews
0.2 mi away
Holiday Inn Express & Suites Hendersonville SE - Flat Rock
Show Prices
Show Prices
Show Prices
1.7 mi away
Highland Lake Inn & Resort Hendersonville
3.4 mi away
Ramada Hendersonville
Ramada Hendersonville
#5 of 11 in Hendersonville
670 reviews
3.4 mi away
Hampton Inn Hendersonville
Hampton Inn Hendersonville
#1 of 11 in Hendersonville
788 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Address: 111 Commercial Blvd, I-26 at Upward Road, Flat Rock, NC 28731-7747 (Formerly Holiday Inn Express Hendersonville Flat Rock)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Flat Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Flat Rock
Price Range: £66 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Nestled amid the beautiful Western North Carolina Mountains, the Quality Inn & Suites® hotel in Flat Rock, NC gives you more value for your hard-earned money. Our Flat Rock hotel provides a tranquil setting with which to enjoy city life in Asheville, which features attractions like: Biltmore Estate, Asheville Outlets, DuPont State Forrest, Blue Ridge Parkway, and Chimney Rock. If you are looking for a top-notch performance, the Flat Rock Playhouse is a great place to enjoy entertainment, while nearby downtown Hendersonville offers a slew of local shopping and dining experiences worth exploring. Amenities at our non-smoking Flat Rock hotel offer so much value, you’ll feel like you’ve found a bargain. They include our Value Qs and: free hot breakfast, free WiFi, indoor heated pool, fitness center, and business center. Room amenities include a free daily newspaper, 32-inch flat-screen TVs, fireplaces, desks, coffee makers, refrigerators and more. Get your money’s worth at the Quality Inn & Suites. Flat Rock hotels like ours help you relax and focus on the people and experiences you came for–book now! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hendersonville Flat Rock Hotel Flat Rock
Holiday Inn Flat Rock
Flat Rock Holiday Inn
Holiday Inn Express Flat Rock

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing