The friendliness of the staff lived up to previous reviews. At the evening wine and snacks hour, the staff made a point of making themselves availiable for questions. We travelled on a Groupon but upgraded to the larger suite with two rooms; it was very comfortable. We also asked for a room at the end of the hall next to the stairs which was quieter and made it convenient to take the dog outside. There was a family in the room above us with kids who liked to run around at night but all quieted down by 11:00. Though the rooms have kitchens, they have very little cooking equipment, utensils, or glasses. We have very full days on our vacations and like to cook dinner in rather than go out to a restaurant. You can ask for what you need from the desk staff (apparently they stopped equipping the kitichens because people kept stealing stuff) but it is a nuisance to have to go downstairs each time you realize you need a different kind of kitchen utensil. Though the rooms were clean and neat, the carpets could have been cleaner. I did ask the maid to be sure to vacuum but it still didn't look great, Maybe they need a new vacuum. The back strairs were never done while we were there. The location isn't ideal for that evening dog walk; once you get out of the parking lot the road is quite hectic. Nevertheless, these are minor complaints. We would certainly stay here again.
- Official Description (provided by the hotel):
- Authentic ALL-SUITE Mountain Lodge nestled in the heart of the Blue Ridge Mountains and convenient to Asheville, Historic Hendersonville and I26. The perfect place for affordable vacations, weekend getaways, reunions, retreats and honeymoons. You and your family will enjoy quality time together and the montage of local activities and attractions including; Biltmore Estate, Blue Ridge Parkway, Chimney Rock State Park, Dupont & Pisgah National Forests, NC Arboretum, Flat Rock Playhouse, Apple Valley and the world famous downtowns of Hendersonville and Asheville! Western NC's only ALL-SUITE Lodge with luxurious "Suite Sleep" bedding. In addition, you will enjoy the sounds from our waterfall, relax in our indoor pool, or play a board game in our library. Award winning in house chef, nature trail, s'mores bonfire, waterfall courtyard, fitness & business center, basketball & more! ... more less
- Reservation Options:
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- Also Known As:
- Mountain Hotel Flat Rock