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Hampton Inn & Suites Carlsbad
Ranked #3 of 22 Hotels in Carlsbad
GreenLeadersBronze level
Grand Junction, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Hotel Stay”
Reviewed 26 April 2014

This Hampton Inn charged $400/night, plus taxes. yes, $400/night! This is just your basic Hampton Inn located in Carlsbad, NM. Doesn't offer a government rate. A real black eye on the Hampton brand. I'll only stay again if I have no other options.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
6 Thank Jerome G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 30 April 2014
Thank you for taking the time to review our hotel. We thank you for your business. Thank you for voicing your concerns regarding our price. Our hotel currently does not offer a government per diem rate. Our goal is to provide you with the greatest experience we possibly can and invite any and all suggestions as to what would provide more value to your stay. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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393 reviews from our community

Traveller rating
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    36
    17
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

The hotel is newer than most and the furnishings are updated. The spa was broken at the time of our stay. There is a loud car wash out front so ask for a room facing the rear of the hotel. There is a Chili's across the street so that is very convenient for dinner.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 864charlesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 23 April 2014
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay and we appreciate your business. We are happy to hear you liked the location of and furnishings at our hotel. We apologize for the hot tub being out of order during your stay. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West End, North Carolina
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 April 2014

Nice friendly staff. We did think the king bed was a little less comfortable than other Hamptons'. Would rather have plain scrambled eggs and sides to add to them, rather than already seasoned egg option. We did like our room; very roomy, nice walk in shower.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 11 April 2014
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay and we thank you for your business. We thank you for the kind words regarding our friendly staff, room size and amenities. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2014

Great new hotel. Rates ridiculous. We used points, so it wasn't so painful. We expected the hotel to be full, since the rates were so high due to the expansion of oil in the area, but it was almost empty. Seems the rates would be more flexible. We would have liked to have saved our points for a more exotic location later....but the hotel was wonderful and clean the people were very very nice.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Tommy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 7 April 2014
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel staff and cleanliness. We understand price is a concern in our area and we hope to provide value compared to our competitors in our market. We look forward to being your host on future trips to the area. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 March 2014 via mobile

This was a great stay: clean clean clean, great beds, great breakfast (the cook in charge even made more bacon for my kids), really friendly and genuine staff, did I say the rooms were clean?
We arrived very late and the staff that greeted us was kind and full of information, you wouldn't have guessed it was midnight. When we left the next day, the staff was equally as interested in the quality of our stay and wanted to be as helpful as possible. The breakfast was one of the best from a chain hotel and again the staff was so kind.
This was a quick one night stay but it left a great impression!! I would recommend highly!

Stayed March 2014, travelled with family
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 7 April 2014
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness, friendly staff, breakfast service and food quality. We look forward to being your host on future trips to the area. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockdale, United States
1 review
Reviewed 18 March 2014

The hotel was very clean with the exception of having a pillow that appeared to be blood stained. The overall accommodations are very nice, and the breakfast has a nice variety of choices. The lobby is warm and inviting when you walk in. The main downfall to this facility is the cost, we felt that we were gouged due to the local oil field development; they are not geared toward family vacationers.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 19 March 2014
Thank you for taking the time to review our hotel. We are pleased to hear our accommodations were to your liking and we thank you for your business. We thank you for the kind words regarding our hotel lobby, breakfast and overall accommodations. We understand price is a concern in our area and are working with the designated management team to provide value to our guests. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2014

We'd never been to Carlsbad, N.M., before, but we wanted to see the caverns. So we booked a room at the Hampton Inn (on my Hilton Honors points) and we had a very enjoyable stay. Welcome was warm, the room was big and clean and the bed was comfortable. Location is convenient but nothing special (gas station, car wash out front) and on the right side of town for an easy exit to the caverns. We'd go back, for sure!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Doug W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review, 17 March 2014
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our hotel and we thank you for your business. We appreciate all the kind words regarding our hotel staff, room accommodations, cleanliness and comfort. We look forward to being your host on future trips to the area. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Carlsbad

Property: Hampton Inn & Suites Carlsbad
Address: 120 Esperanza, Carlsbad, NM 88220-6536
Phone Number:
Region: United States > New Mexico > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Carlsbad
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Hotel Carlsbad
Hampton Inn And Suites

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