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“Nice stay but this town is expensive”

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Hampton Inn & Suites Carlsbad
Ranked #3 of 22 Hotels in Carlsbad
GreenLeadersBronze level
Reviewed 30 July 2014

We had a family of 5 (two adults and 3 small kids) stay on July 13. The room was comfortable but very expensive for what it is. The small availability in this small town is apparently driving up the prices as demand currently exceeds supply. We stayed as we wanted to be close to the caverns. If you can stand the 90 minute drive north, I would recommend staying in Roswell just for price alone. If you opt for convenience (as we did), this is a fine choice as well.

  • Stayed: July 2014, travelled with family
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Thank RG_Tex_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 1 August 2014

Thank you for your review of our hotel. We thank you for your business and for all the kind words regarding the comfort of our rooms and hotel accommodations. Thank you also, for voicing your concerns regarding our price. Our goal is to provide you with the greatest experience we possibly can and welcome any suggestions as to what would add more value to your stay. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.

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248 - 254 of 430 reviews

Reviewed 28 July 2014

This hotel used to be the best place to stay when working near Carlsbad, but recently the customer service has taken a dump. I was booked for three nights but was kicked out of my room after the first night due to a "clerical error" on their part. Even though i showed them my reservation, they would not do anything to make it right. I ended up having to drive 1.5 hours to Roswell where i got a suite for 1/3rd the price of the Hampton. Save yourself the 400$ and stay in Roswell.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
4  Thank Nathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 29 July 2014

Thank you for taking the time to review our hotel. While the lack of service you experienced is unusual and not the standard for our hotel, there is no excuse for this and I sincerely apologize. We are committed to you, our valued customer, and are taking immediate corrective steps to regain your confidence in us. Thank you also, for voicing your concerns regarding our price. We hope to provide guests with the best experience possible and we apologize for not meeting your expectations and the standards we have for our hotel. Please contact me regarding your stay either via email at milan.patel@hilton.com or via phone at 575-725-5700 ext 150.

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Reviewed 28 July 2014

Rooms very clean, staff very friendly and accommodating. The staff went out of their way to help our group and make sure we had everything we needed during our stay. We had a group staying at this location and the staff went above and beyond to ensure our needs were met and that we were able to conduct and complete out business.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 29 July 2014

Thank you so much for your review of our property! We are pleased to hear you had a memorable experience at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel staff service and room cleanliness. We look forward to being your host on future trips to the area. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.

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Reviewed 28 July 2014 via mobile

We understand you are probably the only clean hotel in the area but to charge $300+ a night is outrageous!

Most per diem rates are no where near that $200 tops! This room is not worth $300 plus when you can get the same product down the road at $150!!!

  • Stayed: July 2014
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1  Thank Oilfieldwife13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 28 July 2014

Thank you for taking the time to review our hotel. Thank you for voicing your concerns regarding our price. Our goal is to provide you with the greatest experience we possibly can and invite any and all suggestions as to what would provide more value to your stay. Please contact me regarding your stay either via email at milan.patel@hilton.com or via phone at 575-725-5700 ext 150.

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Reviewed 24 July 2014 via mobile

Holy cow the prices are high. Checked in at 3am due to needing to stay around town for a couple of days. All they had available were suites. Dig deep because it ain't cheap. Room was large comfortable and clean. Everything here is top notch. Be ready for sticker shock if you stop in though.

  • Stayed: July 2014
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Thank sluggerb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 25 July 2014

Thank you so much for your review of our property! We are pleased to hear you enjoyed your stay and we thank you for your business. We thank you for all the kind words regarding our room cleanliness, comfort and hotel accommodations. Thank you also, for voicing your concerns regarding our price. Our goal is to provide you with the greatest experience we possibly can and invite any and all suggestions as to what would provide more value to your stay. Please contact me regarding your stay either via email at milan.patel@hilton.com or via phone at 575-725-5700 ext 150.

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Reviewed 21 July 2014

Three times the official GSA government Per Diem rate for an ordinary room. Highway robbery! Also hotel management ignored me and refused to respond to my phone calls and visits to the hotel front desk. Very rude!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 22 July 2014

Thank you for taking the time to review our hotel. We apologize for the lack of contact you received from out hotel. Thank you for voicing your concerns regarding our price. We hope to provide guests with the best value possible and invite any suggestions as to what would provide more value to your stay. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.

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Reviewed 17 July 2014

Overall, given the other options in the area, the hotel worked out well. It was close to the park, was clean, and the beds comfortable. Only major disappointment was the free breakfast, which was basically inedible. Next time I'll go to the iHop down the street.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank 156bruceb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 18 July 2014

Thank you so much for your review of our property! We thank you for your business and for all the kind words regarding out hotel cleanliness and comfort of our beds. Thank you also, for voicing your concerns regarding our price and breakfast. Our goal is to provide you with the greatest experience we possibly can and welcome any suggestions as to what would add more value to your stay. Our breakfast is standard across all Hampton Inn Hotels and welcome any suggestions you have regarding the breakfast so we can let our support team know. Please contact me if you have any additional questions, concerns or comments regarding your stay at 575-725-5700.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Carlsbad

Address: 120 Esperanza, Carlsbad, NM 88220-6536
Phone Number:
Region: United States > New Mexico > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Carlsbad
Price Range: £136 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Hotel Carlsbad
Hampton Inn And Suites

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