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Candlewood Suites New York City Times Square
Ranked #233 of 469 Hotels in New York City
Reviewed 9 August 2013

I stayed in this hotel from aug.2-6. It was one block from times square and right in the Hell's kitchen area of NYC. There is great shopping, restaurants, and the Hell's Kitchen flea mkt. in walking distance. Great staff and clean room.

Room Tip: try to get a room with two beds b/c the been room with one bed is way too small.
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  • Stayed: August 2013, travelled with family
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Thank happytraveller305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 18 August 2013

Greetings from the Big Apple! Thank you for your great feedback. We are so happy to hear you found a great shopping experience in the area. We hope to see you back soon!!

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648 - 654 of 1,873 reviews

Reviewed 7 August 2013

Booked into Candlewood on my way upstate to Rhinebeck. Given the location I was pleasantly surprised how quiet the room was, in terms of location it was top value as it is only a short walk to any of the attractions. The staff were very accomodating and knowledgeable in terms of questions re bus or train information or attractions.
Dining venues are plentiful and in close proximity, and after a busy night you just want to put your head down in a comfortable bed, no question that is exactly what you get.
Having been upstate for the week I stayed there again the night before l was due to fly out for Australia and wanted to have a good nights rest, no surprise I had a great nights sleep. My next visit to the Big Apple will be centered on accomodation at Candlewood Suites

Room Tip: Both times I had rooms facing 39th st, and apart from the very ocassional siren it was very quiet. J...
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  • Stayed: August 2013, travelled solo
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Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 18 August 2013

Greetings from the Big Apple!! Thank you for your awesome review. We are delighted to hear that your found your stay accommodating and are so glad that your were able to get a good nights rest. We would love to have you back and we hope that you can tell your friends and family about us. Please remember to give us a call when you return, we will ensure your stay is flawless!! Safe Travels!

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Reviewed 5 August 2013

The staff made this hotel as everyone we dealt with was delightful and efficient. the room was clean and comfortable with very comfy beds and pillows,nice big armchair to relax in and so good to have the fully equipped kitchen and coffee maker.We found the location worked well for us and walked to shows ,shopping,and ate at local restaurants . Would highly recommend.

Room Tip: We were on floor 26 room 2604 which was excellent
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  • Stayed: July 2013, travelled as a couple
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Thank Steve265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 18 August 2013

Hello! Thank you for your great feedback. We appreciate you recommending us and we hope to see you again soon!

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Reviewed 4 August 2013

I was pleasantly surprised by this hotel. I had no idea of what to expect prior to staying here. We chose it for its location to do a long weekend theater tour.

It is ideally located for walking to the theater district. That is assuming that you are accustomed to walking for more than fifteen minutes at a time. And be aware that New Yorkers are very fast walkers. Even the fat people walk fast.

There are many restaurants to choose from in the immediate area. Get a good meal, a glass or two of wine, and walk to your theater. Quite enjoyable.

The hotel itself is quite acceptable. The price was very competitive. Good value for the money. The rooms are clean, no bedbugs (a very real concern these days), street noise was negligible, polite and helpful staff. If you drive they have a valet parking service. It's not cheap, but you don't have to hassle with finding your own parking in NYC.

The breakfast was forgettable. We went to local bakeries (many very good ones nearby) to get pastries and Starbucks for coffee. That worked fine for us.

Room Tip: Hard to say. Our room faced the Holiday Inn across a small alleyway, so there was no view. But it wa...
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  • Stayed: July 2013, travelled as a couple
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Thank MountnBiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 18 August 2013

Hello from the Candlewood Family! Thank you for your great feedback. We are glad to hear that you found us pleasantly surprised. We appreciate that you took the time to let our fellow travelers know about the nearby locations and about our rooms. We hope that you consider us in the future and please don’t hesitate to call us before your arrival! Safe Travels!

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Reviewed 2 August 2013

We stayed at this hotel for 5 days and for 4 days one of the 2 elevators didn't work. This lead to long waits - which was disappointing. The air conditioning unit was pretty much feast or famine! It worked, but there was turning it on or off. No settings on the fan.

  • Stayed: July 2013, travelled as a couple
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Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 4 August 2013

Greetings from the Candlewood Family,
First and foremost I would like to thank you for taking the opportunity to share your feedback with us. We would like to sincerely apologize for any inconveniences you might have encountered throughout your stay. We tried our best possible to minimize any negative impact on our overall guest stay and please contact us if you wish to speak to discuss your stay further. Thanks again for your time and we look forward to speaking with you soon.

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Reviewed 28 July 2013

Me and my partner stayed here July 2013 for 4 nights. Having had a bad journey with flight delays we were delighted when the hotel receptionist told us we would be staying on the 31st floor with a view of the Empire States Building. The room was very clean and equipped with a range of kitchen equipment. The hotel also has a DVD library which guests can borrow for 2 days. The location is right beside Times Square however we found it rather quiet which was an added bonus. The location is perfect as it is also by Port Authority bus terminal which takes you to the outlet shops and airport bus. I would definitely stay here again when I return to NYC.

Room Tip: High Floor with a view of Empire States Building
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  • Stayed: July 2013, travelled as a couple
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1  Thank ryanreid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie M, General Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 29 July 2013

Good afternoon,
Thank you for taking the opportunity to share your feedback with us. We truly enjoy reading our guest comments as it helps others when choosing the right accommodations while traveling. We are glad we were able to exceed your expectations and we look forward to your next adventure. Have a great day.

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Reviewed 27 July 2013

We booked two rooms for five nights at this location. Having stayed in the area previously, we knew that the location was good - close to the Subway, Port Authority Bus Station & the buzz of Times Square. There are plenty of shops, food outlets and pharmacies etc. within walking distance of the Candlewood.

The rooms were clean and comfortable, with a large refrigerator, stovetop, microwave oven & dishwasher. It's compact with respect to floor space & bathroom size, but this is central NYC. We've stayed in other big cities internationally & the Candlewood stacks up well in terms of convenience and value for money.

If you're looking for a hotel-style stay, with room service and turn-down services, this is not the location for you. We prefer the set-up at these suites: weekly room service and fresh linens / towels upon request.

The staff were all friendly and attentive - it's a busy place, but everyone we saw had a smile and greeting for us. There are fresh cookies in the afternoons. There are facilities to book transport & tours, plus print out boarding passes for free in the lobby. The only downside of the Candlewood was that one of their elevators was out of order, which meant some long waits and crowded elevator rides. Having said all of this, we intend to stay at the Candlewood next time we are in NYC.

Room Tip: No views on lower floors. Two of the six rooms on our floor were next to the elevators. You may need...
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  • Stayed: July 2013, travelled with family
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Thank SSQuMnx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie M, General Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 29 July 2013

Hello and thank you for sharing your feedback with us. We are happy to read we were able to meet your expectations. Our location is ideal and close to many of NYC’s attractions. Our staff is always willing to help our guests and treat each other as family. We welcome you back to your home away from home and please contact us in advance.

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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#46 Best Value Hotel in New York City
#109 Family Hotel in New York City
#119 Romantic Hotel in New York City
#165 Business Hotel in New York City
Price Range: £119 - £346 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Candlewood Suites New York City Times Square Hotel New York City

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