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“Recommendable!”

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Candlewood Suites New York City Times Square
Ranked #228 of 467 Hotels in New York City
München, Deutschland
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Recommendable!”
Reviewed 7 May 2014

Stayed in this Hotel for 3 nights. Very close to Times Square, on 39th Street, between 7th and 8th Ave. Everything in Midtown is basically walking distance. Hotel staff is nice and friendly (Hi Monica!), rooms are clean and well equipped. There was free coffee in the lobby, and I could use the computer and printer for free. We had free WiFi in the room. The Hotel also has a gym and a business center, but I didn't use those.
We will definitely book this hotel again when we stay in NYC!

Room Tip: Nice views from the 20th floor to the 32nd floor!
See more room tips
Green Features: Good eco management, towels are changed upon request. Extended stay hotel, so housekeeping is only once per week unless requested otherwise.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, 17 May 2014
Hello and Thank You for your wonderful feedback. I am so happy that our entire staff made such a memorable impression during your stay. I hope you continue to choose our brand during your future travels and please visit us soon. Don’t forget to contact me in advance when you do!

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (360)
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Vancouver, Canada
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 May 2014 via mobile

My husband and I stayed here October; and in sure glad we did. This hotel is perfectly located near Times Square and is walking distance from the subway, and theatre district. The staff were very helpful, knowledgable and respectful. We needed up in a single bedroom with a queen/ double sized bed on one of the higher floors facing the street and it had a microwave and fridge. This was incredibly helpful money-wise because we ended up buying some microwaveable meals for a couple of our dinners and fruit for some of our breakfast from the local grocery store that's a couple of blocks away. It also has a pizzeria one block away. Yummy! I always felt safe in and around this hotel even at night. One tip though is to call your own taxi cab when returning back to the airport after your visit.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gracey_o7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 8 May 2014
Hello from the Candlewood Suites Times Square! Thank you for your review and we are happy to hear that you enjoyed your stay with us. We appreciate that you chose our hotel and we look forward to seeing you stay with us again!
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Cork, Ireland
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 April 2014

We stayed in the hotel in March, while honeymooning in the US, and we were blown away by the location, staff and value. We absolutely loved it! The free coffee was an added bonus :) We will definitely stay there again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vsmkenneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 8 May 2014
Greetings from the Big Apple! Thank you for your great feedback! We are so happy to hear that your enjoyed your stay and we also look forward to seeing you again!

Thank you, Teresa Valenzuela-Front Office Manager- Candlewood Suties Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
121 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 29 April 2014

Candlewood Suites is located just off 8th Ave on W.39th St. Making it a relatively short walk to the (extremely) busy hustle and bustle of Times Sq and the area of midtown which houses the main shopping areas. The rooms are very comfortable and offer a small kitchen area. Comfortable beds and good pillows. Nice and clean although you must request when your room requires a service. Theres a great Irish pub if you turn left out of the door, with great food and a handy late opening liquor store. There is a small shop in the lobby for essentials (milk, toiletries etc). Friendly reception staff make this accommodation a good if not completely luxurious choice.

  • Stayed April 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Leelondon40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 8 May 2014
Hello from the Candlewood Suites Times Square family! We appreciate your time in leaving us your feedback about your experience during your stay! We are happy to hear that our staff made a positive impact on your stay. We look forward to seeing you again!

Teresa Valenzuela
Candlewood Suties Times Square
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chalfont, Pennsylvania
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 April 2014

comments on the 2 of the 3 rooms on the 1st floor... try to avoid them. While the lobby is stylin and the staff friendly, we got the last rooms available..1 had visible stain on the counter, the other had a wornout rug although it was the handicap accessible rm, but that's no excuse for the handle on the closet that just fell off when I tried to open it. Hard to believe they're called "studio suites", thought they were tiny. Bathroom was clean.. liked the tile. linens looked up-to-date & in good shape.. liked the hefty waffle type towels. We could hear the lobby music in both rooms in the middle of the night as well as people talking loudly, but that 1 room is right by the elevator.. try to get a different room.

Room Tip: not the 1st floor
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoveToTravelwith5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 8 May 2014
Greetings from the Big Apple! Thank you for your feedback on Trip Advisor. We apologize if we did not meet your expectations and we hope that you can give us another opportunity to WOW you!!
Again, Thank you and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paramaribo, Suriname
Level 1 Contributor
3 reviews
Reviewed 28 April 2014

Candlewood Suites is located just 7 or 8 minutes walking from the heart of times square. Port Authority buststation is also just a 3 minute walk.

Loved the staff and workers at the hotel. Very friendly and helping with everything.

The rooms are nice and clean. Not too big, but this is Times Square we are talking about. Perfect for 2 people.

This hotel also provides 24h services for all of their facilities like the gym, the kiosk and the front desk. Movie rental is complimentary and this also 24h a day.

I would recommend this hotel and if ever I go back, I would like to stay there again.

Room Tip: The higher the better the view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 8 May 2014
Hi there and thank you for your feedback! We appreciate that you took the time to leave us a review and we are delighted to hear that you would come back and stay again! Thank you for choosing us and we hope to see you again soon!
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ma
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 April 2014

I actually loved having the kitchenette in these suites - this little place is very quiet, the rooms are huge, and it is very nicely located just up the block from the Hells Kitchen Flea Market! Yes, you have to be OK with keeping the same sheets for a week, but for me that was perfect. The staff was very helpful.

Room Tip: My room on the 5th floor right next to the elevator was wonderfully quiet!
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kathetm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, 26 April 2014
Greetings from your home away from home,

Thank you very much for your wonderful feedback. I am happy your stay was amazing and we were able to meet all of your expectations. Please visit us soon and don’t forget to contact me in advance when you do!

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#109 Family Hotel in New York City
#119 Romantic Hotel in New York City
#166 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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