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“Will never stay anywhere else in NYC”

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Candlewood Suites New York City Times Square
Ranked #214 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Will never stay anywhere else in NYC”
Reviewed 11 June 2014

I come to NYC 3-4 times a year. I have always stayed at the same hotel for the past 6 yrs . I am now a convert . View was beautiful . Every staff member I came across was super friendly . Location - perfect
Best pillows ever. Doing research so I can purchase them!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meemoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review, 14 June 2014
Greetings from the big apple,

Thank you for your amazing review! I am so glad our staff made such a positive impact on your experience. We look forward to having you in the near future and please do not hesitate to e-mail me in advance.

Warmest Regards,

Monica Narvaez
Front Office Supervisor
P. 212-967-2254
F. 212-967-4110
monica.narvaez@hhmlp.com
339 West 39th Street
New York | NY | 10018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,827 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (356)
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City of Greater Wollongong, New South Wales, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2014

We stayed 4 nights were looking for a centrally located and affordable hotel.
The staff were excellent in their assistance and the facilities (laundry) was greatly appreciated. The area is central but not upmarket- which reflects in the price payable. A little walking required to get to most sites and access- but that is typical of any world city- and especially New York.

Room Tip: Great value- if you are on a long trip the laundry is a great bonus! The free coffee/tea in the foy...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GregTrichelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 10 June 2014
Hello! Thank you for your great feedback on your recent stay with us. We are so delighted to hear that you found us to be convenient and affordable. We hope that you will choose the Candlewood Suites Times Square again in the near future and please let us know when you come back to ensure a great stay!

Teresa Valenzuela~Front Office Manager
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Penticton, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

I stayed at this location with my wife for 3 nights and had to write a note about it. I travel for business and go to many brands in different locations and cannot remember better service in my time doing so. Everyone that works there asks how your stay is and if there is anything they can do they will or will find someone who will. I ran into a painter on the elevator at 3AM and he was asking if everything was ok. The counter staff excelled even when busy. I would recommend this location for anyone going near Times Square or New York city. Thanks

Room Tip: The higher the better for views.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V5085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 10 June 2014
Hello there from the Candlewood Suites in the Big Apple! We are so happy to hear that you enjoyed our service. We really try our hardest to make sure that our guests feel comfortable and feel at home. We appreciate your feedback and we hope you choose our hotel again in the future!

Teresa Valenzuela~Front Office Manager
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Melbourne, Victoria, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2014

We are an Australian couple & had booked Candlewood Suites last year for a 2 week stay in New York in May 2014. We had been looking for a place with a kitchen, good price & location. This fitted all 3. Great location close to Times Square, Port Authority & restaurants. It is in more of a business area but we had no problem with that. We had a room on the 23rd floor with a view of the Empire State building & we were next to the elevator, but never heard the elevator at all..Loved the room having a full kitchenette, work desk & free wifi, which we used regularly.No complaints at all about the room, very clean & plenty of room for us.They only clean the rooms once a week, but we were happy with that. If we asked for new towels, soap etc from the front desk. they were delivered to us within 15 minutes.They also have a little pantry store that has free coffee & also sells milk, food etc. We also loved the little touches like when we would return to the hotel in the afternoon there would be free cold lemon drink & cookies outside the pantry store for their guests. We found everybody that worked there from the front desk to the cleaning staff to be fantastic, helpful & friendly. Something we have found lacking in the bigger hotels we have stayed at. Cannot complain about our stay from start to finish we were very impressed. Would definately recommend this hotel to anyone & would definately come back & stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Christina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 10 June 2014
Greetings from the Candlewood Suites Times Square Family! We are so happy to hear that you found our hotel amenities to be convenient. We are also delighted to hear that you enjoyed the staff as well as the view of your room. Again, we thank you and we hope to see you again soon!!
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Madison, Wisconsin
Level Contributor
212 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 1 June 2014

We spent May 28-31 at Candlewood Suites. The room only has a Queen size bed and does not have a lot of space but has comforts such as full size refrigerator as well as a microwave. Plus if one is staying for a few weeks, they have a washer and dryer on the lower level. The staff is customer driven and strive to make your stay comfortable. One word of caution, linen is changed every 8 days. If you are spending only 3-4 days, don't expect to have your linen changed. Should you need clean towels, just left housekeeping know.

Has no restaurant, but a grocery store is near by which has excellent produce as is a meat market. Lots of restaurants close by.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingDiva13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 10 June 2014
Greetings from the Candlewood Suites Times Square Family! Thank you for your feedback about your recent stay. We are delighted to know that you enjoyed your stay and found our kitchen and laundry facility convenient. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Provo, Utah
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 May 2014

Selected this Hotel because of the price and location. The front desk people were very friendly and helpful. Karlos took the time to look up some Indian restaurants for us and printed a sheet with many to consider. Having a full kitchen was helpful for easy to prepare breakfast meals. Having a bag of popcorn in the microwave was a nice extra touch. We had a problem with the air conditioner. Called the front desk and a technician was at our room in 2 minutes. He replaced a thermostat and it worked perfectly after that. We received a call a few minutes later to ask if the problem had been solved. This to me in an indication of the level of customer service you can expect. We will stay there again on our next trip to NYC.

Room Tip: Most floors have 6 rooms. Three on the front and three on the back side. Ask for the back side roo...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpkcak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 10 June 2014
Hello there from the Big Apple! Thank you for your review on Trip Advisor! We are so happy to hear that you enjoyed your stay and found Karlos to be helpful! We definitely pride ourselves in delivering the best customer service as possible. Please feel free to contact the hotel directly when your back in the city!

Teresa Valenzuela-Front Office Manager~Candlewood Suites Times Square.
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Copenhagen, Denmark
Level Contributor
96 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 May 2014 via mobile

I booked this hotel at the last minute because most other hotels were completely booked in the area where I needed to be.

I was pleasantly surprised by the set up at this property - the room I stayed in had a kitchenette, a refrigerator and work-desk. It felt like a mini studio apartment.

The property was nicely maintained. Clean.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingNut1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 10 June 2014
Hi there from the Candlewood Suites Times Square family. We are so happy to hear that you found us to be accommodating. We're delighted to hear that you liked the set up of the rooms as we do think of our hotel as your "home away from home". We hope that you will choose us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#40 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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