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“Affordable, clean and accomodating”

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Hotel Henri, A Wyndham Hotel
Ranked #276 of 467 Hotels in New York City
Certificate of Excellence
San Francisco, California
2 reviews
“Affordable, clean and accomodating”
Reviewed 14 May 2013

I decided to book a king bed room at the Wyndham Garden Chelsea because it was the least expensive (greater than 1 star) hotel in the area, using a pay-in-advance deal I found on Kayak. We arrived in the early morning after flying into JFK on a red-eye. Although there were no rooms available for early check-in, the front desk staff was very friend and acoomodating, held our bags and called us when there was a room available about 2 hours later. The room itself was pretty small (but what do you expect in NYC?), but very clean and had newer ammenities. And the bed was so so comfortable! The location was great and very convenient, right near Madison Sq Park, Chelsea Market, and in the heart of the city. All in all, it was a great place to stay! The only negative feedback I would give is during check-out, we asked about options to get back to JFK and we were instructed to speak to the conceirge to book a hotel shuttle. Our flight was scheduled to leave at 7pm. The concierge instructed us that we need to get to the airport 3 hours before our domestic flight, then advised us to get on a shuttle that arrived at the airport at 1:50pm, FIVE hours before our flight was scheduled to leave. When we asked her how much it would cost for a taxi, she told us it would be $80 (I believe it is a flat rate of $50 from the city). She clearly did not know what she was talking about. We ended up taking the train from Penn Station (10 small blocks from the hotel), which was simple, easy and fast (and $9), got to the airport 2hrs before our flight, and had ample time for a sit-down dinner and drink.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank elight12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, 15 May 2013
Thank you for trying our hotel. We really appreciate your business and that you took the time to review our hotel on TripAdvisor.

I truly do appreciate the feedback on our hotel, so we can improve both our product and service to our guests. I have always been a big believer in responding and thanking our guests for their feedback as they help us improve. Our staff prides themselves on providing the best possible service to each and every guest from the moment they arrive. I am sorry to hear about your experience with our concierge. Your comments have been shared and addressed with the team.

Please come stay with us again and let me know anything I can do to be of assistance.

Carlton
cyee@wyndham.com
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Traveller tips help you choose the right room.   Room tips (263)
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English first
Moyock, North Carolina
1 review
Reviewed 10 May 2013

We went through a booking service that booked us the wrong dates (!). The hotel receptionist was nice enough to fix everything and get us in a room. Convenient location. Near a nice park. (Madison Sq Park I think).

Oh the bed was VERY comfortable.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Southland_Trade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, 11 May 2013
Great overview of our hotel, amenities and location. I really appreciate your kind words of my staff and am happy to share your comments with them. We really appreciate your comments so we can celebrate what we do well and improve where we can.

Thank you for staying with us and taking the time to review the hotel. We hope to welcoming you back to our hotel again.
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Thousand Oaks, Ca.
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 May 2013

I must admit I had some reservations about booking this hotel after I had read some negative reviews but we loved our stay at the hotel. The front desk staff was wonderful. They were a 10+ in customer service. We were there for vacation (5 days) so the location was perfect to get to everything in the city. The room was immaculate and kept that way everyday. The rooms are a little small but considering the budget price it was definitely worth it. They even supply "free" water and WIfi in the rooms (you don't get that at the expensive hotels). This will be our NYC destination hotel and look forward to staying here again.

Room Tip: The higher floors have less street noise.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CeceD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, 9 May 2013
What a wonderful review. A very accurate description of our hotel, amenities, and location to prepare our future guests for their stay. I really appreciate the praises for our staff. Wonderful to hear. I will certainly celebrate with them what they are doing well. Your comments mean a lot to all of us. We look forward to being your NYC hotel for your future trips.
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2013

The room was on the smaller side, but perfect for 2. Since we were going to be sightseeing, we werent in the room much anyway. Room was clean and on the newer side. Hotel is in a great location, close walk to alot of great restaurants and sightseeing. Starbucks and CVS right around the corner. We felt safe walking aorund late at night, it is in a nice part of chelsea. I compared pricing on many other hotels, and this was REALLY worth the value! We would stay here again for sure!

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank 33511mo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, 9 May 2013
Thank you for staying with us and taking the time to write the review on the hotel. You provided great information on our hotel. Our hotel is situated in a prime location in Chelsea, nearby Madison Square Park, Eataly, and the Flatiron Building.

We appreciate your kind words about our staff. Hearing such positive feedback certainly encourages our team to keep up their great work.
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Additional Information about Hotel Henri, A Wyndham Hotel

Property: Hotel Henri, A Wyndham Hotel
Address: 37 W 24th St, New York City, NY 10010-3208 (Formerly Wyndham Garden Manhattan Chelsea West)
Phone Number:
Region: United States > New York > New York City > Flatiron District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#112 Business Hotel in New York City
#134 Family Hotel in New York City
#162 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Henri, A Wyndham Hotel 3*
Number of rooms: 124
Official Description (provided by the hotel):
Free Wifi. Wyndham Garden Chelsea is located in Chelsea/Flatiron District. Chelsea is filled with chic art galleries, bars & clubs, world-famous restaurants, shopping and more. Guests are within walking distance to world-famous Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, Empire State Building, Union Square and NYU. The hotel is one block from New York City's subway system. The surrounding neighborhoods include Greenwich Village, Midtown and Gramercy.All rooms are smoke-free and include; MP3 & iPod connections, flat panel televisions, cordless phones, Wolfgang Puck in-room coffee and Herman Miler ergonomic desk chairs. Additionally, the hotel offers complimentary WiFi. ... more   less 
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Also Known As:
Wyndham New York City

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