This was our first trip to New York and so this visit was a must do. We had entry through purchasing a New York Explorer Pass to the 86th floor but had decided to pay the extra to go up to the 102nd floor. We visited on what we were told by staff was a steady but not busy day, but oh lord the queuing to get in! I'm not an impatient person but I really felt the system employed here was designed to make you pay for the express entry. It took over an hour to get through the security then ticket kiosks. Unusually for the USA, I found some of the staff surly and abrupt, particularly the security staff who clearly have been given a uniform, along with an inflated sense of ego and power. Once you are beyond the ticket kiosk things do improve, with the usual standards of American customer service being resumed. We found that it was not long before we were in the elevator being whisked up towards the views. Once there the views are everything you expect but for me somehow the New York skyline just doesn't look right without the Empire State being in view; and you obviously can't see it when you're on it! On the 86th floor you are outside, going up to the 102nd you are inside behind glass in a very limited space. All in all I'm pleased we went, would I go again, personally no, I'd always choose Top of the Rock as the views and whole experience are just so much better. My score is based on the views & the must do factor would be a very good. It is the queuing and staff which brings a much lower score.
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