My friends and I spent two nights in this hotel Christmas weekend 2010. The morning after the first night's stay my friend was getting dressed after her shower and an average sized bottle of perfume that she had resting on the shelf above the sink fell about a foot into the sink below knocking a pretty large hole in it. Immediately after getting dressed we informed the staff of the situation expecting a bit of understanding since it was a freak accident. Instead the manager informed my friend that she would have to immediately pay $600 for the cost of hiring a plummer and replacing the entire sink. That was ridiculous since in reality only the bowl of the sink was damaged, AND it ended up being replaced by a hotel employee that we had already seen around working. That aside, my friend explained that she didn't have that kind of money on hand so could they work out some kind of payment plan. They refused stating hotel policy preventing them from doing that and when my friend told them she couldn't pay them right away they threatened to lock us out of our room so we couldn't get our things until she did. As the conversation continued they threatened to call the police unless she handed over her card for payment. That was absurd since were not disturbing their flow of business in any way and, despite the unfair way we were being treated, we were still speaking calmly and reasonably. Incidentally they did not call the police. Eventually she handed over her card and they generously (sarcasm) only charged her $500.
We stayed another night only because it would've been impossible to find another hotel in the area on Christmas and we were far away from home but our trip had definitely been soured. Coincidentally despite all the trouble that the management claimed it would take to get the sink fixed it was repaired within the hour.
I feel as though they took advantage of my friends and I only because of our age (mid-twenties) and inexperience of how to deal with the situation. They treated us as if we had intentionally damaged hotel property and were trying to get away with it. No understanding whatsoever. After our trip my friend was able to renegotiate a bill of $300 which is still very steep. I would never ever stay in that hotel again and I'm even put off by the entire Best Western chain. Throughout my life I've stayed in many hotels but this was by far the worst experience. I'm writing this nearly 10 months after the fact and i'm still incensed.
- Official Description (provided by the hotel):
- The Best Western Bowery Hanbee Hotel is located in the heart of Chinatown. It is a modern seven story non-smoking hotel with 102 guest rooms. Many of the guest rooms overlook the streets of Chinatown. The property serves a complimentary continental breakfast daily. For the guests convenience all rooms have hairdryers, iron and ironing board, coffeemakers, clock radios, telephones with voice mail and in-room safes. The hotel offers free wireless and hardwired high speed Internet ... more less
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- Also Known As:
- Best Western New York City
- New York City Best Western