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“unorganized to the nth degree” 3 of 5 bubbles
Review of Broadway at Times Square Hotel

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Broadway at Times Square Hotel
Ranked #178 of 467 Hotels in New York City
Certificate of Excellence
New Jersey
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“unorganized to the nth degree”
3 of 5 bubbles Reviewed 8 September 2011

We stayed at this hotel for one night. the room was typically small and the radio/ipod player didn't work. The room was extremely clean though.

The manager on duty seemed a little out of his element when we were advised we could pay with a combination of cash and credit card. Everything worked out fine until the next morning. We were supposed to get a $50 room (Incidentals charge) returned and the desk manager was an out of control Alpha Dog who had no communication or listening skills. We tried to explain what the night manager had told us our $50 incidental charge would be refunded upon check out but because apparently he didn't know what he was doing, the receipt did not indicate we paid the charge. This desk manager was hearing none of it. There was an embarassing screaming match between us and a long line of people waiting. - all for a $50 incidental charge! We asked if there was a place to go to privately discuss the matter but were denied. It was the most embarassing check out I have ever encountered. Never again - N-E-V-E-R!

Welcome to New York - NOW GO HOME!

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank bluemaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Operations Associate at Broadway at Times Square Hotel, responded to this review, 16 September 2011
Dear bluemaria,
Thank you for staying with us and thank you for taking the time to share your experience on Tripadvisor. We are truly sorry about your experience and the mix-up with the refund. However, once this issue was resolved, you were returned your $50, and the staff was very apologetic. Our staff is continually praised for their friendly and helpful demeanor, so we are very shocked to hear that you thought they were difficult to deal with.
We enourage you to reconsider and give us another chance to serve you satisfactorily. Thank you again for choosing us for your lodging needs.
Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Forest, Virginia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 September 2011

This hotel is hidden a couple of blocks off of Times Square which makes it within walking distance of lots of things to do and see.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kenflys19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 August 2011

In the heart of NYC Times Square, convenient to Theater District, Rockefeller Plaza. Quite comfortable and very friendly & accommodating staff!

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Outdoorgal2470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ishpeming, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 August 2011

We found the lodging here quite by accident. The price was reasonable, the rooms were clean and fairly spacious (for NYC). The hallways were a bit difficult to maneuver in with luggage, but Victor, the bellman, was the nicest well-mannered young man, who helped us with our luggage, and got us set up in our room. The front desk help was also friendly. With the great location, we found this to be a reasonably-priced, comfortable and convenient hotel.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank wendy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 26 August 2011

This hotel was the worst point of our trip. We thogth we payed for something better. An the only good that have this hotel is the great situation, very near Times Square.
When I went the hotel was full, and shared areas were not enough for many people: the dinning room is ridiculous and the lobby also and when you would want to leave free a table for the people waiting in the door, you cannot stay on the sofas in the lobby because they were full of people.
The food also was very bad.
The staff wasn't helpful. We went to this hotel because it says that they have free internet access. But the signal doesn't arrive to all places. When I went to claim the girl in the front desk said that the signal was the same in all the rooms (????) and when I say that it was not true she started to get angry with me.
Our room was very noisy because of the car traffic. But it not was the worst...

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank catalan_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Operations Associate at Broadway at Times Square Hotel, responded to this review, 14 September 2011
Dear catalan_girl,
Thank you for your review. We are very surprised to hear about your experience. The breakfast room and lobby can become crowded during peak hours of the morning, especially during times of high occupancy. We have tried to remedy this by expanding our hours and starting our breakfast at 6:30am instead of 7:00am. We are also sorry you did not like the food. We continually monitor our range of free offerings during breakfast and make adjustments and changes where necessary.
We are shocked to hear that the staff wasn’t helpful. Our staff at this hotel usually receives very high praises on their kindness and helpfulness, and is one of the main reasons so many guests become regulars here. We regularly check our free wi-fi to ensure that it is working properly, but sometimes the signal can become weak, which is usually remedied by calling the company that provides the wireless.
We are also very sorry you found the room to be noisy. Many guests find that having a room towards the back of the hotel or on a higher floor can reduce this noise if it bothers you.
We encourage you to reconsider us for your lodging needs next time you visit NYC.
Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 August 2011

My family and I stayed at the Comfort Inn mid August - it was an excellent choice. The hotel was super clean and well located just off Times Square. The staff was helpful when needed and the morning breakfast was convenient. For us, the most important thing is staying somewhere clean and like many know, NY can be iffy at times. The Comfort Inn is very clean, and not just the lobby. All hotels in NYC have small rooms, and this one is no exception but we're used to making things work so it didn't bother us at all. We slept well every night. The only issue we had was the air conditioner - it was very good, but the only option seemed to be off or high. It was very strong, especially for the people sleeping right next to it. But, we covered it with some towels to reduce the impact, and that worked fine. All in all, the hotel was a great choice. Would stay here again anytime.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MontrealSnowWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo
Level Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 22 August 2011

I first reviewed this hotel after my first stay there, 2 years ago. It's become my hotel of choice for NYC, especially being a most of the time solo traveler there. I've stayed there 6 times (including my most recent stay, of Aug 11th-15th 2011) since my initial stay there, and will keep coming back! It's the first hotel I check for all my solo NYC trips!

It hasn't changed since my first stay there. The staff is very friendly, some even recognize me by now, and the rooms are very clean and have standard amenities. I've stayed in both king and queen bed rooms, and both have been fine. This most recent stay I was in room 703. It's always very quiet and I never have problems sleeping in this hotel. In all my stays, I've never had a view of the street, it's always the back, so not much of a view, but it's quiet.

I always get a good rate with AAA, but you have to show your card at check in, or they won't give it to you.

I was there on some very hot days, and it always felt wonderful to step inside the hotel and feel the cool air conditioning! The hotel is remodeling their entranceway a little currently, to make it handicap accessible, but they weren't working during my stay, so there was no noise from it.

I definitely recommend this hotel to anyone, I'll keep coming back!

  • Stayed August 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BuffaloAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Broadway at Times Square Hotel

Property: Broadway at Times Square Hotel
Address: 129 West 46th Street, New York City, NY 10036-8502 (Formerly Comfort Inn)
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#44 Best Value Hotel in New York City
#148 Family Hotel in New York City
#154 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Broadway at Times Square Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
The newly renovated Broadway at Times Square Hotel offers clean and elegant accommodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
Reservation Options:
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Also Known As:
Midtown Comfort Inn
Comfort Inn Times Square
New York City Comfort Inn
Comfort Inn Midtown New York

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