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“Location- tick, The rest- FAIL.”

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Broadway at Times Square Hotel
Ranked #187 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 30 December 2013

This is our second night in a 5 night stay...If it wasn't for the location I don't think I would want to stay here again.

The location is amazing and really one of the only positives about this hotel.

The rooms are ridiculously hot!!!!! The windows aren't allowed to be opened so you are stuck with a loud air conditioner or sweating when it is minus 5 degrees outside.
The hallways smell like weed- funny because it is a non smoking building.
The cleaning staff only half finished their job- pillows left thrown on the side of the half made bed.
The shower only stays hot for one person- a bit hard when there is two of us.
The bathroom is unclean and has other peoples hair stuck to the walls (not sure if it was actually clean before we got here)
The check in staff were a bit short with us, but they did store our stuff for us when we arrived a few hours before we could check in.
The brochure says that vending machines are available- this is not true meaning you have to leave the hotel to get refreshments- no mini fridge either to keep stuff cool if you do want to stock up on beverages.

Not having an issue with outside noise at this point- we are a fair way to the back of the hotel and up 7 floors.

Elevator is slow- quicker to walk the 7 flights of stairs.

The rooms are quite tiny which makes it a lot harder with the general heat of the room.
All in all, you are paying for the location- which is fine, but the main point of your hotel room in NY is to shower and sleep- neither of which you can actually do comfortably here.

I am not normally one to complain, but I don't think that the reviews here give the best overview of the hotel but more the location.
location is definitely a 10.

  • Stayed: December 2013, travelled with friends
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Thank danni2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Marketing & E-Commerce Associate at Broadway at Times Square Hotel, responded to this reviewResponded 10 January 2014

Dear danni2402,
Thank you for your review. We’re sorry you did not enjoy your stay overall. The windows cannot be opened due to safety reasons, but we apologize for the heat in the room. Our staff goes out of the way to make sure that the rooms are thoroughly cleaned. We sincerely apologize if they overlooked anything. We’re surprised that you found the front desk staff to be anything less than friendly. They regularly receive praises on their friendliness and helpfulness. We will continue to work with our staff to make sure that all guests receive excellent customer service. Our rooms may seem small, but they are about average for hotel rooms in Manhattan.
The vast majority of our guests are very pleased with their stay, not only because of our location, but because of our excellent customer service and overall great value. New York City is expensive; few if any hotels at our price point provide free WIFI, domestic phone calls, and breakfast, all of which go to make us an excellent value proposition for NYC visitors.
We hope you will give us another chance in the future.
Liz from Apple Core Hotels

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552 - 558 of 2,105 reviews

Reviewed 30 December 2013 via mobile

We stayed at that hotel two years ago and I thought our room was somewhat cleaner back then.However, our stay this time was pretty nice.The location is the best!Times Square is a few steps away.The rooms were small with the furniture that is too big for the size of the room.But we didn't care as we came to see NYC at Christmas time and not to hang out in the hotel.The big plus is that you get a great breakfast at this hotel.The gentleman who runs the breakfast room is super nice and efficient. Don't forget to tip him, he surely deserves it. The staff at the hotel was very helpful and the renovated lobby looks very modern and neat. Overall, I would stay here again when I am in NYC again.

  • Stayed: December 2013
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Thank sh3237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

My husband and I stayed for two nights while in NYC for a pre Christmas getaway; this was our third stay at the Broadway at Times Square Hotel this year. Clean, comfortable rooms, yes small, but, we don't travel to NYC to sit in our room! Location is great, steps to Times Square, and an easy walk to the theaters, restaurants, Rockefeller Centre, Bryant Park. The staff are all friendly, and helpful. Don't hesitate to stay here!

  • Stayed: December 2013, travelled as a couple
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Thank mssusan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

We made our selection from Trip Adviser reviews and we certainly made the right choice.As stated in many of the reviews the location is perfect for exploring New York.We stayed 4 nights after a cruise and it topped of a wonderful 6 weeks holiday. The Hotel was everything we could have asked for. The staff was friendly and helpful, our room was large (7th Floor,at the back of the Hotel) and the continental breakfast was very good.The breakfast area has been recently renovated and the place was spotless.The service also was excellent and food replaced quickly if anything looked like running out. Could not fault the Hotel and would stay there again.
We loved N.Y - used the Hop on Hop off bus but we found ourselves walking a lot more than we expected.Sites and Broadway shows (saw 3 ) were fantastic. Make sure you see Grand Central Station ( same street,just a block away). Times Square was amazing. There is a new Thank God its Friday restaurant between the Hotel and Times Square as well as a small supermarket just across the street.

Room Tip: Rooms at the rear are quieter.
  • Stayed: October 2013, travelled as a couple
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1  Thank Coutas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

We stayed 3 nights. The location is perfect...close to Times Square, Rockefeller Center, subway. The staff was helpful. Breakfast is included. The rooms are a bit small, but clean and well-furnished. We did not notice outside noise. We were able to store our luggage after checking out on the last day.

Stayed: October 2013, travelled with family
Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

Don't stay here unless you don't mind very loud outside noise until at least 2:00 in the morning. The location is great, but don't expect to get to sleep until outside noise quiets down. To be fair, we didn't notice excessive noise our first night there, but the other two nights it was impossible to get to sleep until after 2:00 am. At first we were very pleased with the hotel because of the location but ended up very disappointed.

Room Tip: Definitely ask for a quiet room away from outside noise, if that's even possible.
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MDM1883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

We stayed here for two nights. Check in time is 3.00 PM. We arrived quite early at about 11.00. They were happy to store our luggage and gave us early check in at 2.30.

This hotel is all about location. It's literally 2 min walk to tines square/Broadway. There are numerous places to eat and drink in walking distance.

Entrance lobby of the hotel is emaculate. It gives an impression of a very spacious building (which it isn't upstairs). But I suppose it's expected given its location.

Room was on the smaller side but I have seen smaller rooms. Breakfast was descent. All in all wonderful stay!

  • Stayed: December 2013
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1  Thank TravelBun007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Marketing & E-Commerce Associate at Broadway at Times Square Hotel, responded to this reviewResponded 26 December 2013

Dear TravelBun007,

Thank you for your kind review of our hotel. We hope you enjoyed your time in New York. Our rooms may seem small compared to hotel rooms in the rest of the country, but they are about average for rooms in Manhattan.

We hope to welcome you again on your next trip to New York City!

Liz from Apple Core Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Broadway at Times Square Hotel

Address: 129 West 46th Street, New York City, NY 10036-8502 (Formerly Comfort Inn)
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#32 Best Value Hotel in New York City
#143 Family Hotel in New York City
#150 Romantic Hotel in New York City
Price Range: £112 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Broadway at Times Square Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
The newly renovated Broadway at Times Square Hotel offers clean and elegant accommodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Midtown Comfort Inn
Comfort Inn Times Square
New York City Comfort Inn
Comfort Inn Midtown New York

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