The front desk clerk did very little to make my stay enjoyable. No smile, no 'Hello!', no 'How are you?', just a straight 'Yes?' sounding like 'What do you want?'. His attitude was a good sign of my overall experience in that hotel.
I had booked a room with two twin beds. The front desk staff charged me for both nights upon arrival. I came a little early and the room was not ready. When I asked to confirm that the room had two beds, I was told it had a queen size bed instead. I insisted on getting the room type I had on my confirmation. The front desk clerk offered to add a roll-away bed instead! When I said 'I would want the room I had reserved', he reluctantly moved me to the appropriate room type.
The cleaning staff was noisy and had corridor conversations as early as 7 AM in the morning.
At check out, I had the same front desk staff and the same attitude. Again, no greetings. I had to ask for a detailed receipt, apparently a stretch from the usual service.
I am a reasonably accommodating customer. It takes me a lot to express dissatisfaction. In that case, I found the service level below average - at least below what I typically experience in three stars hotels.
Fortunately, a getaway in New York city is not made to spend too much time in the hotel. I found the location was good as it was right by the subway line that stops at Penn Station. The rate was decent at $ 150 per night. If service is not among your top criteria, this is a satisfactory choice.
- Official Description (provided by the hotel):
- Attractive Nine-story Hotel located on the Upper West Side, convenient to Columbia University, theaters, museums & shopping. ... more less
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