Me and my partner thankfully only stayed in this hotel for 1 night. Even though the price was reasonable we never expected the experience we had.
Our room was not ready on check in but thankfully they were able to keep out luggage before we were sent away. On return when we asked for our luggage it was brought up to the lobby and left, we never even saw the staff member and it could as a result have even taken by anyone as we were busy checking in and the lobby was crowded.
Lift is very old and very slow.
Decor is incredibly out of date in hall ways and rooms. Everywhere but the lobby had a musty smell.
We learnt on arrival to our room that it was shared bath. Something we were unaware of at booking or check in. When we went to question this the member of staff looked panicked and told us there were no other rooms available. The bathroom was clean on arrival but after we had been out for the evening we returned to find that there was tissue on the floor, hairs, soap scum and wrappers in the bath. Half used bottles of toiletries and a used razor on the sides. Exhausted after travelling and being out we didn't have the energy to go down to the front desk and had no answer on the room phone.
The worst part of the bathroom is the lock is not secure. It is a safety lock you find on room doors to allow you to open them and look out through the small gap. I was not happy at all about the idea of showering in a room where someone could open the door and see in easily. As a result I did not shower here and my partner stood in the hall way when I used the toilet as if the door was opened the person would look right at you on the toilet.
Now the rooms. The room was very small and decor is very old fashioned. The bed was tiny and made a terrible creaking noise before you even sat down. The mattress was very uncomfortable. We could not do anything about this as we were already told the hotel was full.
Bedding included a fleece blanket under the cover, in July, a rather unhygienic item for a hotel and had to be fully stripped as the weather was very hot.
Aircon unit is in the window behind the blinds and curtains making it almost pointless at night. It was also incredibly loud meaning we had to increase the tv volume from 10 to 35 when using it.
Easy to hear noise from hallways and adjoining rooms.
Towels very worn and small.
Fridge in room so noisy I had to turn it off over night.
Worst nights sleep I have ever had in a hotel. Both me and my partner tossing and turning all night- causing huge amounts of noise due to the noisy mattress. I had to take night powered Panadol at 3am to help me to get a few hours of sleep.
The hotel lists high speed wifi as an amenity on it's websites and there are advertisement flyers in the room but you don't get told it costs money until you have to ring front desk for a code. It is only 5 dollars but this should be listed on the sites and in the room.
The lobby desk advertises they sell helicopter tour tickets but the staff could not give any information on this at all.
When leaving the hotel no one offered to help us get a taxi, help with luggage or even open the door when we had 3 suitcases and 3 bags between the 2 of us.
Positives: coffee machine in room, staff were pleasant, secure luggage room for use after check out at a cost. Lots of leaflets and discount cards in hotel lobby. Lobby is well decorated and more modern looking- clearly all the money went here.
I had a horrible stay in the Newton and would recommend it to no one. If we had booked more then one night we would most definitely have changed hotel.
- Official Description (provided by the hotel):
- Attractive Nine-story Hotel located on the Upper West Side, convenient to Columbia University, theaters, museums & shopping. ... more less
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