I would have to agree with the many reviews on this site. The hotel location is great, right next to the subway and in a good neighborhood. Hotel is very clean. There is only one elevator that is really old and slow and hot, not awful but not great- take the stairs if you can. The room was very small but delivered on what was promised- double bed, flat screen tv, microwave, fridge, dresser, desk and private bath- not much room to walk around. The bed was ridiculously firm. Service was fine, we didn't have much interaction with the staff other than checking in and out. The diner next door is typical but service is lacking- eat somewhere else.
My only issue was on our last day, we called the front desk to get a cab. I was told the ride would be $65 to go to the airport (JFK) even though the ride to the hotel was only $45 plus tolls and tip (tolls were $5.50). The cab the hotel called was a private cab not a NYC yellow cab so the price was higher- I had to ask, the information was not shared with me. We were unsuccessful hailing a cab on our own outside so we just went with it. I asked again about the price and the front desk assured me the cost was $65 flat. We get into the cab and pull away to find out the cab was actually $70 plus tolls and tip. I told the driver what the front desk told me and he got upset stating "This is why I hate picking up from this hotel because they don't tell the truth." He proceeded to tell us this wasn't the first time this had happened and that the hotel actually charges him $10 to pick up people from the hotel (we saw him go in to pay the desk so I don't think this was a lie).
We could've jumped out and hailed a yellow cab but the price of two cabs would've been about the same, so we just dealt with being ripped off. Then I asked to be sure the cab took credit then he informed me it would be an additional 10% fee to use a card. Ugh! The driver was nice enough to pull over at an ATM so I could get cash and avoid the fee. I just wish the hotel was more up front with us. I'm sure the hotel would blame the driver but I really felt like the driver was legit. Anyway- give yourself extra time and walk 5 blocks to hail a yellow NYC cab- save yourself the cash and stress.
I recommend this hotel if you can't really afford anything else. We picked it for the price and the fact we didn't have to share a bathroom. I wouldn't stay there again if I could afford something else (with a private bathroom).
- Official Description (provided by the hotel):
- Attractive Nine-story Hotel located on the Upper West Side, convenient to Columbia University, theaters, museums & shopping. ... more less
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