Apologies for the long review, I just wanted to make sure I got all the facts covered.
First off, we have stayed at the Larchmont a few times previously and never have had any problems whatsoever. Given its location and the cost you can't really find anywhere better to stay if you are working within a budget and don't want to stay anywhere near times square.
That being said, our most recent trip has left us with a slightly bitter taste in my mouth.
The story goes like this:
I was woken up by my wife just after midnight with her panicking about something making a rustling noise in the room (She is petrified of rats). I turn over, turn the light on and obviously can't hear anything. She points to a bag on the floor saying it was coming from near there. The room is silent. I tell her she is being silly, must have been having a dream and to go back to sleep. We sit there talking for a few more minutes and then we hear this rustling noise again. Now she is really freaked out.
I get up and head towards where the bag is on the floor, at this point my wife has pretty much stopped breathing at the thought that there is a mouse or a rat in the room. Just as I get over to the bag a cockroach scuttles from behind the bag under the bed. First thing I do is tell her it's a bug, not a mouse so she can calm down a bit. The next hour I'm chasing this bug all around the room trying to catch it. I eventually get it trapped under a cup and try and get back to sleep.
Morning comes and mr roach is still under the cup, wiggling about. I headed down to reception to have a quick chat. I'm informed by the person at the desk that the manager isn't in until Tuesday (this now being Sunday morning). At that point another lady appears and says we can swap rooms but we will need to pack our stuff up and leave the hotel for a few hours whilst they clean a room so its available for us and they also spray our existing room for bugs. Ok I said. At this point no one had said sorry or apologised at all. It felt like we were inconveniencing them. Returned to the hotel a few hours later and handed keys to a new room and also our bags which we were expected to take up to our new room by ourselves. Still no sorry or apologies.
Fast forward to Tuesday when we are checking out and I get informed by the desk that they don't actually have a manager and the hotel is ran by a corporation.
I had another chat with the housekeeping supervisor regarding our issues with the room and she said that they changed the room for us and this was all they could do. I explained that at no point did anyone say sorry or apologise. We then spoke about how they get these 'water bugs' in rooms occasionally. I said it was the first time we had seen one of them ever in NY and that my friends have said they do get them in their apartments once every 3-4 months. What got me when I initially reported it was that no one seemed surprised at all. It might be normal for NY but it's not normal for where we live.
I asked about a potential refund for that nights stay because
a: we didn't get much sleep at all.
b: we had to leave the hotel in the morning for a few hours.
We were staying for 7 days so I felt a refund for that one night would be ok.
They said they would speak to the corporation and see what they said but it was very unlikely to happen as they had accommodated us by changing our room.
A couple of hours after check out I received an email saying we wouldn't be getting a refund.
I guess I just wanted people out there to know our experience of staying at the Larchmont. Maybe I expect too much and maybe these bugs are normal but for us we will probably never stay at the Larchmont again or recommend it to friends due to this experience.
- Also Known As:
- Larchmont Hotel Manhattan
- Hotel Larchmont
- Larchmont New York City
- Larchmont Hotel New York City