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“Missed the mark...” 4 of 5 bubbles
Review of The Mark

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The Mark
Ranked #25 of 467 Hotels in New York City
Certificate of Excellence
Vancouver, Canada
Level Contributor
196 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Missed the mark...”
4 of 5 bubbles Reviewed 5 July 2011

This is my second trip to the Mark this year. I returned because I like the location and the service was excellent during my first visit. The second visit was a little disappointing! We requested (and had confirmation for ) two single beds as I was traveling with my daughter. Initially we were placed in a king room and had to ask to be moved. I was expecting an important letter. No-one knew where it was and the sender assured me they had dropped it off! First night we had a turn-down service with chocolates on the pillow, after that no chocolates!
Small things that take a hotel from very good to excellent! In this case, it did not make the mark!

  • Stayed June 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A_regular_traveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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686 reviews from our community

Traveller rating
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    108
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milan, Italy
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 July 2011

I absolutely loved staying at the mark, and decided it will be the only hotel i will stay when in Ny.
The hotels room are not very big, but very comfortable, service is good, quick and they are all very kind.
the place it self is gorgeous : the style, the decor, the atmosphere is very hip and even if is expensive the clients are all young.
the restaurant is one of my favourite in NY.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vanessaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 21 June 2011

I have stayed at the mark twice and have love it! The service is outstanding and extremely accomidating. The breakfast in the resturant is well worth the stay. Everything is up to date with remote control ability of the shades and lights. There is even a built in tv in the mirror of the bathroom. It is a short walk to central and other places of interest.

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eastern-praire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 June 2011

Potentially this could be the best hotel I've ever stayed in. It was perfect from the moment we arrived. We were warmly welcomed and shown to our room which was beautiful. We had had a complimentary upgrade and there was a bottle of champagne in our room as we were celebrating our anniversary.

The room was huge by NYC standards and on a lovely quiet block. The bathroom was gorgeous. The bar is a little small and it was hard to get seated when we visited on a Thursday evening but it's a great place for people watching and once seated it was very relaxing.

If you want a classy hotel where service cannot be faulted then go for the Mark. It was also great to stay on the Upper East Side as we did not know this part of the city well and we loved exploring. Very convenient for the Met and the park too.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth172101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
5 of 5 bubbles Reviewed 20 June 2011

I just spent a weekend at the new Mark hotel. This is one of the best hotels that I have ever stayed at. From the moment I arrived the staff was extremly friendly and professional. The room was wonderful. The bathroom was beautiful and the shower had great water pressure. The bed was extremly comfortable. I also visiting the bar that is off the lobby. I highly recommend the pineapple mojitos! Overall it was a great experience. Can't wait to return!

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jmny63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
5 of 5 bubbles Reviewed 15 June 2011

My stay at The Mark was superb, I almost do not want to share my experience because I don't want to miss out on my next trip! I was staying by myself and was thoroughly looked after for my stay. I loved the 24 hour checkin, the rooms and service could not be faulted and I loved it. Thank you so very much for such a wonderful stay and for looking after me so well.

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  • Stayed May 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yasmin_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 8 June 2011

I have stayed in New York several times. This trip was by far my favorite, and this hotel was the reason!
The location is perfect, one block to central park, museums, shopping and great eateries within walking distance.
I like to stay at well known hotels like the Plaza or the Waldorf, but save your money and stay here, it is so reasonably priced for the location and the accommodations.

As for the rooms and ambiance, don't laugh, but I swear there must be a VP of SHINE and POLISH! Everything is so shiny, clean, and well kept, lobby hallways, and rooms, but you never see anyone doing all that cleaning! The high tech room took some figuring out even after the bellman gave us a very thorough walk through..but once we did, there is thing nicer than lowering the shades or turning off the hall light...FROM your BED!

And service was excellent...I never saw anything like the previous post on the doormen or reception, every doorman was solicitous and had to run to Madison ave to get us cabs...and the reception, concierge and room service staff, maids, etc, I have only the highest praise for, hence why I am writing such a long, detailed post. This hotel is FABULOUS and I would have aid more for such service and accommodations. You will see us again!

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maureen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mark

Property: The Mark
Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in New York City
#22 Luxury Hotel in New York City
#24 Romantic Hotel in New York City
#31 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Mark 5*
Number of rooms: 152
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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