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“Five Star Staff - Room TBD...”
4 of 5 bubbles Review of The Mark

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The Mark
Ranked #27 of 467 Hotels in New York City
Certificate of Excellence
Touring the US
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Five Star Staff - Room TBD...”
Reviewed 15 September 2012

The lobby is lovely, the welcome was warm and inviting. The room was spotless and the high tech gadgetry is right up my alley. Drinks at the bar were wonderful. A bit downhill from there...
Being on the 2nd floor (and a long time New Yorker) I expected some noise, but the racket that began at 2:30 and continued through the night until 6am was beyond belief. To their credit, a call to the front desk resulted in an immediate move to a smaller but equally appointed room. Apologies were appreciated. Dinner and breakfast at Jean Georges was as one would expect from a chef of his reputation. Upon check out, a personal farewell and apology for the inconvenience has put The Mark on our list for a return visit when in NYC.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenjay212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier L, General Manager at The Mark, responded to this review, 18 September 2012
We are thankful for your feedback on TripAdvisor and are glad you enjoyed The Mark Bar and The Mark Restaurant by Jean-Georges. On behalf of our staff, please accept our sincere apologies for the inconvenience you experienced during your stay. I am troubled to hear that the exterior noise disrupted your evening. Please rest assured that we have made a note of this and are taking the appropriate measures to prevent any future occurrences. Again, our sincerest apologies and we look forward to having as our guest. If you have any additional comments or further questions, please do not hesitate to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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694 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
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English first
Long Island NY
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 September 2012

My husband planned a long weekend for my birthday. When we registered they wished me a Happy Birthday. It was a great Location & very clean. The staff was always greeting and they were very helpful selecting restaurants.
I would definitely stay here again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Champagne08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 September 2012

The Mark hits the mark when it comes to its service, setting and overall ambience. We stayed for 3 nights in a lovely king with the most comfortable bed ever. The service was warm and genuine but not over bearing and the hotel itself was everything it advertises but completely unpretentious. Its a block from Central Park so brunch was in the Boathouse looking over the lake. Locally there are several great restaurants and its only a short taxi to other areas. We will be back!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier L, General Manager at The Mark, responded to this review, 18 September 2012
Thank you very much for sharing your thoughtful comments of your recent stay with us at The Mark.
We are so glad to hear that you had a great stay! I am pleased to know that you enjoyed our accommodations, guest service and the fun attractions in New York City. Your comments will be shared with our staff who will be delighted to read them. We’re happy to have been able to make that experience much more wonderful and we look forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 4 September 2012

i just spend 2 days staying at the Mark and every moment was delight.
The location is perfect in the UES, word famous Madison, next to MET, FRICK and off course Central Park. Needless to say perfect for shopping, dining and hanging out.
After a short wait to check in, i was taken to my room ( Madison king who was supposed to be 500 sqft but i think was rather 400 sqf ..).
The room is quite immaculate and polish with high tech ( BO tv, Creston for lights shades..), the bathroom was great but the bath products ( no name) were absolutly not up to the standard of this hotel and i told the reception manager that they should rapidly improve that ( specially, when a few blocks away in Madison, you have Asprey...). The gym is good.
The Bar is also fancy and nicely decorated ( Jacques Grange) but they need there improvements in the cocktails....
I was really impressed by the concierge Gilles who was amazing, very helpful ,patient,booking several restaurants and always giving a good advice.
Over all impression; near perfect .

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pierre7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 August 2012

Great location, great service, great staff. Our whole experience with this hotel was fantastic. It's one block from central park, so walking is very easy and it's relatively close to restaurants and cafes.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RinnB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey,England
Level Contributor
124 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 29 August 2012 via mobile

My wife and I stayed for five nights at the end of May. Our stay formed part of a six week journey around the southern states of the USA, and partly the base for a larger family celebration.
We choose 'The Mark' for its location and reputation. It did not disappoint on the former. The location is fantastic for exploring the art galleries and museums on the east side and Central Park. Just walk out the hotel and turn right.
With regard to the hotel itself we had a courtyard room on the 8th floor. It was excellent; quiet;large comfortable bed, lots of wardrobe storage and an absolutely stunning bathroom. The only downside for us was the 'Creston' room control system. We had a number of issues during our stay relating to the air-conditioning and television controls. Although we had a couple of visits by maintenance the system was still giving problems when we left.
The quality of service we received during our stay was very mixed. Breakfast was excellent but the service haphazard, and painfully slow on a number of mornings. The doormen were very polite, friendly and helpful with a plentiful supply of umbrellas when the rain arrived on a couple of afternoons. This contrasted with the concierge service which we found extremely unhelpful, even arrogant. Requests for assistance in sorting out some issues relating to a brief visit to Washington during our stay were answered with a 'can't do' rather than 'can do' attitude. Even a request for assistance booking a local restaurant for lunch became a major issue. In the end we made our own arrangements; it was easier.
We will definitely stay when we next visit New York. Will we recommend 'The Mark'? Definitely yes, but it comes at a price.

Stayed May 2012, travelled as a couple
Helpful?
Thank Spencer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2012

We had a very pleasant stay at the Mark Hotel. Wonderful and competent reception staff (particularly many thanks to Julita Kropiwnicki) made us feel as at home, once we could enjoy all hotel awesome facilities and perfect location next to Central Park. An attention to details that you can only see in top notch hotels (cleanliness, politeness and timing response of staff, decor, facilities). No issue with the early check after long haul flight was a relief! The next few days of our stay there remained in the same style of friendly service and understated elegance.
The Mark is for meaningful memories and a place to call home when you are in NYC. We will be definitely back there.

The family living in Dubai.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Piotr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mark

Property: The Mark
Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Region: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in New York City
#23 Luxury Hotel in New York City
#24 Romantic Hotel in New York City
#31 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Mark 5*
Number of rooms: 152
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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