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Reviews (308)
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Reviewed 20 November 2013

We have beeb staying at The Mercer for at least two weeks a year for approximately ten years and have never been disappointed. The rooms, while not grandiose in size, are decorated with refined simplicity, the staff (many of whom have been with The Mercer for many years) are great, and the service is excellent. The location is also excellent for both public and private transportation and the downtown restaurant scene. The only negative is dealing with the hoards of shoppers on the nearby streets (especially on week-ends and in the pre-Christmas season.)

Stayed: November 2013, travelled as a couple
Thank plkmtk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

Well cooked, great surroundings, fantastic service. The team was really good at looking after my husband, my 1 year old and me.We sat upstairs as it was easiest with the pushchair, but saw how lovely it was downstairs too. Looked like an amazing place to go for drinks in the evening too.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Beazel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013

All good. Had an excellent time with friendly people and good food. Also the accomodation was good although could have been a little cleaner but overall this was a thoroughly pleasant stay. We shall be coming back and would recommend this to anyone thinking of coming out here.

Stayed: January 2013, travelled on business
1  Thank Edward G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercerHotelNYC, Public Relations Manager at The Mercer Hotel, responded to this reviewResponded 24 October 2013

Dear Edward,

Thank you for taking the time to post a message on our wall, it is always greatly appreciated. We are thrilled to hear that you had a pleasant stay with us and will take your remarks into consideration in order to keep providing our utmost service to our guests.

We hope to welcome you back to the hotel soon!

Best personal regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

I stayed four nights at The Mercer and all I can say is "waooo"! rooms are pretty simple but decoration is perfect...you feel like home! Attention to detail is made for everything! Staff is definitely helpful and you may also have the chance to cross a few celibrities at the Lobby.
Location is a big plus as you are at the Heart of Soho! Can only recommend it!

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Djaxou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercerHotelNYC, General Manager at The Mercer Hotel, responded to this reviewResponded 24 October 2013

Dear Djaxou,

Thank you so much for your review. We are delighted to know that you found the hotel and staff to be accomodating and fit your needs. Lovely to make note that you felt at home during your stay.

Hopefully it will not be too long before we are able to welcome you back to the hotel.

Best personal regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

I really dislike this hotel, and I can't possibly understand the hype.
It's very industrial, very cold feeling, and very snooty. The staff (bar one lovely doorman) are indifferent and aloof.
Worst of all the food is dreadful, and the room service even worse. I had to send back a whiskey sour 3 times.
Wouldn't stay here out of choice.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank SamiKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercerHotelNYC, General Manager at The Mercer Hotel, responded to this reviewResponded 5 September 2013

Dear guest,

Thank you for taking the time to share your thoughts after your recent stay. I am very sorry you found the staf aloof as we really focus in providing an utmost service to all our customers.
Our restaurant is under the guidance of Jean-George Vongerichten and I have already relayed your comment to his managers.
I would love to have you back to the Mercer in the future to give you the opportunity to enjoy a great experience with us.

Best personal regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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