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“it was nice to visit again”
Review of W New York

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W New York
Ranked #318 of 466 Hotels in New York City
GreenLeadersBronze level
Tel Aviv, Israel
Level 5 Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“it was nice to visit again”
Reviewed 8 June 2014

it was great to come back , see the new Lobby , which was under constructions last time.
the nice surprise of complementary upgrade , only added to smooth Check-in process.
the room was very nice , clean and welcoming.
whole in whole , i was very happy.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amichai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 13 June 2014
Thanks for your review and your loyalty. I’m delighted to hear that you enjoyed your upgrade and the service our talent provided. I will share your comments with my team as a reminder of what we do best. Before your next visit, please contact me at GMAnna.MacDiarmid@whotels.com. Thanks again for your review, and we look forward to welcoming you back to W New York again soon! – Anna M., General Manager
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Reading, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

Will update this review after our visit to the hotel but before even arriving the staff have really went out of their way to make sure that our visit to New York will be unforgettable. I have booked a trip to New York as a special surprise for my boyfriends 21st Birthday. The staff have helped me find restaurants and help narrow down the many attractions of New York so we can fit all we want to do and see in our visit. Special thanks to Evelyn, for recommending some great restaurants and attractions, and David who has kindly helped with our room and helped to arrange birthday surprises for my boyfriend. Cannot wait to stay in the hotel if this is the service before we have even arrived. Thank you so much- Megan Frail

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank MeganFrail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 13 June 2014
Wow! Thanks for your review. I’m delighted that you chose us to celebrate your boyfriend’s birthday and that David and Evelyn have been helpful in planning the celebration. I’m excited to share your comments with the team as a reminder of what we do best! If you need any further assistance before your stay, please don’t hesitate to reach out to me at GMAnna.MacDiarmid@whotels.com. Thanks again for your great feedback. We look forward to welcoming you and your boyfriend to W New York soon! – Anna M., General Manager
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Long Ditton, Surrey.
Level 5 Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 June 2014

Stayed for a couple of nights at The W Hotel on Lexington Avenue. Everything about it characterises why I don't like W Hotels. Small, dingy, no class, no style, not friendly and way too expensive. Time someone took them over.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cholomley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 13 June 2014
Thanks for your post. Please accept my apologies for your disappointment with the size and décor of your guestroom and your overall poor experience. At W, we do strive to uphold the highest level of service and to hear we have fallen short of that goal is something we take very seriously. Should you decide to return, please write to me at GMAnna.MacDiarmid@whotels.com so I may oversee your W experience. Thanks again for your feedback. – Anna M., General Manager
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Travellers are raving about these New York City hotels

Colombo, Sri Lanka
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2014

Love the W chain! They make the experience a fashion statement and when in New York, that's a huge part of experiencing the city. Would recommend this to couples, especially. They won my heart and I'll continue to book with them when travelling elsewhere too.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeruniD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 13 June 2014
Thanks for your great review! I am delighted that you enjoyed your stay with us and have fallen in love with the W Brand! When you are planning your next visit to New York, please feel free to contact me at GMAnna.MacDiarmid@whotels.com. Thanks for your post. We look forward to seeing you again soon! – Anna M., General Manager
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UK
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 June 2014 via mobile

I've stayed here half a dozen times, it's a typical NYC hotel, small rooms, tiny bathrooms, views of other tall buildings, very average in house restaurant.

But, the staff are mostly friendly and efficient. The lobby bar staff are especially good and the lobby has just been renovated so it's a nice place to have an after work beer and snacks.

The Blue Whiskey lounge bar is a zoo and pricey but after a few aperitifs who cares eh...

Stayed February 2014, travelled on business
Helpful?
Thank chkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 13 June 2014
Thanks for your feedback. I’m glad to hear that you enjoyed your interactions with our talent and had the chance to enjoy our newly renovated Living Room. I will be sure to share your comments with my team. Before your next stay, please reach out to me at GMAnna.MacDiarmid@whotels.com. Thanks again for your review and your loyalty. We look forward to welcoming you back soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Narberth, Pennsylvania
Level 5 Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 June 2014

My second stay this month at the W New York last night. Traveled with my husband to see a show on Broadway. The rooms are small, but well laid-out. First rate mattresses, linens, and bath products. Centrally located. The staff do take the "whatever, whenever" philosophy to heart and go out of their way to be helpful. Great people-watching in the lobby bar. Hipster vibe. Very clean.

Our 5th floor room had a view of the ventilation system. If you want a better view (I really didn't care), I'd suggest asking for a higher floor.

My only gripe? There was not a coffee-maker in the room, and a cup of coffee in the lobby costs $3. I would expect coffee and water to be complimentary. That said, I will stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cami612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 3 June 2014
Thank you for your comments regarding your recent W experience. I am delighted to hear that you enjoyed your guestroom and found the talent to helpful! I can’t wait to share your comments with our team as a reminder of our “Whatever, Whenever” service promise. For future reference, a complimentary coffee maker for the guestroom is available upon request, and I apologize that you were not informed of this during your stay. Please contact me at GMAnna.MacDiarmid@whotels.com when you are planning your next visit. Thanks again for your review, and we hope to see you again soon!– Anna M., General Manager
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crepy
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2014 via mobile

we got a great deal, fantastic price for a downtown Manhattan, facing the Waldorf Astoria and between Hilton and Marriott... are you kidding... clean in and out. great staff... room fully equiped, bathroom very modern , clean..W.. bathrobe, like a 5 stars hotel. no need for a car bc metro is near by. walking distance to everything in NYC.. concierge knows the surrounding area, can advise you on the nice place to eat for breakfast for instance. she gets to eat there before rating;.. which make her knowing what she talks about. the front desk peeps are efficient and fast, it took us 5mn to have the keys to our room. more than 750 bedrooms and 18 floors, welcome to NY... wow... great place... i will go back there next time.

Stayed May 2014, travelled as a couple
Helpful?
4 Thank marikaCrepy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAnnaM, General Manager at W New York, responded to this review, 3 June 2014
Thanks so much for your great feedback! I am very happy to hear that you enjoyed the amenities in your guestroom and your interactions with our talent. I will be sure to share your kind words with our team as a reminder of what we do best. Before your next visit, please reach out to me at GMAnna.MacDiarmid@whotels.com. Thank you again for your review. We look forward to welcoming you back to W New York! – Anna M., General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W New York

Property: W New York
Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#40 Spa Hotel in New York City
#69 Green Hotel in New York City
#197 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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