When i arrived at the hotel at 2:30 in the morning on Friday the 27th after being at work for 20 hours the air conditioner in the room wouldn't work at all. I went down to the front desk and asked for a new room since I hadn't even sat down in the room yet. The gentleman behind the desk said no and that he would call engineering and I should go up to my room and wait for them. After 20 minutes an engineer came in the room with his ladder and opened the ceiling and started working on the air conditioner (IT IS NOW 3AM). After 10 - 15 minutes of trying to get it to turn on I took my bags and went downstairs and asked again for another room. He assigned me to another room. When I got there, the air conditioner wouldn't work again. Once you put it below 70 degrees it shut off. At this point I just went to bed. They also screwed up my bill by charging me for an extra night. I called them on Monday to resolve it and was told i would hear back immediately. Nothing for 4 days. I called back on Thursday and spoke with another manager who said they finally credited my account. I am pretty sure this was the last time I stay at a W.
- Official Description (provided by the hotel):
- W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more less
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- Also Known As:
- w New York Hotel New York City
- w New York City
- w Hotel New York City
- w Hotel Lexington