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“May 2014”

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Omni Berkshire Place
Ranked #98 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 30 April 2014

Couldn't have asked for better. It was an amazing hotel. Centrally located, quiet (we stayed on the 20th floor), very friendly staff, immaculately kept rooms. They were clean, the blankets were nice and warm, good-sized bathroom.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank MK66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded 1 May 2014

We are delighted that your expectations were exceeded during your recent stay at our hotel. Thank you for you review and we hope you return soon.

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2,071 - 2,077 of 3,965 reviews

Reviewed 30 April 2014

We visited New York for the first time for the Easter Parade and stayed at the Omni. It is a lovely, lovely hotel. Our rooms were a good size and very clean. The beds were so large and very comfortable. The staff at the main desk and the concierge desk were so helpful and truly nice welcoming, friendly people. Anything you wanted or any problem they sorted without any fuss and immediately.
Walking is a big part of seeing New York and for us this hotel was central to many attractions and the shopping. Without a doubt we will be visiting again. To all at the Omni, a big thank you.

  • Stayed: April 2014, travelled with family
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

First ever review. I left my full pack of birth control pills on the desk in my room and the next night they were gone. Nothing else on the desk was touched except there was a hand written, "thank you" on the notepad. Obviously, this has been a big hassle but I also feel violated. Of all the things to take or "accidentally" throw away!! When I called the after hours manager I had to spell "birth control." Did not hear back after he agreed to check Lost and Found.

  • Stayed: April 2014
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Thank ORgirlinBerkeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded 27 May 2014

Thank you for your feedback and please accept our sincerest apologies. We have taken steps to insure that our housekeeping associates know how to properly manage our guests property and apologize for how unnerving this experience may have been for you. We truly hope that the future will bring us a second opportunity to gain your goodwill and confidence in our hotel.

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Reviewed 29 April 2014

We had a super quick weekend in NYC and stayed in the Madison Suite. This hotel is superbly located, we were greeted warmly and graciously. The suite was awesomely huge and gorgeously appointed. The mini-bar was wonderfully stocked, the bathroom was gorgeous. As many have said here, fabulous location! The shortcomings, you have to join their club thingee for free internet and coffee in the morning. Sorry, Omni, but in this day and age, especially for those of us who upgraded, free wifi and morning coffee are something you get at an airport motel. Also, we put up a "Do Not Disturb" sign. We have had our luggage rifled so many times at hotels, this is de rigeur. When we returned from our day, the sign was tossed on the floor in the hallway and they went in and cleaned, anyway. Not cool. But overall, this is a terrific choice in NYC.

  • Stayed: April 2014, travelled as a couple
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Thank weloveiguanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Although I like this hotel and will probably stay again because of its low key atmosphere, comfort, and convenience, service felt off this time. A good staff to be sure but one or two minuses in service is enough on a short stay to make you wonder if you might be better off at another hotel.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded 27 May 2014

Thank you so very much for your feedback. If you could elaborate on the shortfalls we would be in your debt so that we may ensure we have the proper training in place. Our goal is to insure we provide a superior stay for each and every guest and we fell short. Please let us know if there is anything we can do to make your next stay more enjoyable.

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Reviewed 28 April 2014

We were so pleased with our stay April 2014 with Omni Berkshire. The staff are top notch and accommodate their customers. The location is very close to many sights within walking distance. The doormen are great to help you find good places to eat. Comfortable rooms. TV service could be better. Go online to join their select guest program to get free bottled water and some internet service at no costs. This I feel should be no charge so photos and larger files can be downloaded to share.

  • Stayed: April 2014, travelled with family
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Thank tinkerbell28630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded 29 April 2014

We appreciate all of your complimentary comments and are glad you enjoyed your time with us. If you return to New York City, we hope that you will once again consider us for your accommodations.

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Reviewed 28 April 2014

Great Location, doormen and concierge very friendly and helpful.. BUT that is where it ended, we didn't get the room booked got a smaller one and when questioned, the response was feeble, bathroom dirty, pubic hairs still to be seen, bed cover was dirty and smelt and not to mention the carpet. Two small pillows only on bed. Paid $50 for the cheese experience, actual market value of cheese $9.00, a small piece of Gouda and Brie and a bunch of sell-by-date grapes, not a welcome I would wish on any couple trying have a first romantic weekend together

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
2  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10022-5389
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in New York City
#52 Romantic Hotel in New York City
#67 Business Hotel in New York City
#80 Luxury Hotel in New York City
Price Range: £202 - £523 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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